Denied warranty pen replacement in Hong Kong

[Snowii]

following up on the previous post about my pen button from X60t braking off while taking it out off the compartment at GottaBeMobile.com forum:
http://www.gottabemobile.com/forum/foru ... pen-button

I would like to to share my experience and ask the thinkpads forum community for an advice
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after quite a while since I was really busy I had a spare time to ttry to take care of my broken pen and get it replaced

being currently in Hong Kong I called the ThinkPad Service place, first they told me that as this is a physical damage I would have to pay for the new pen.

I strongly disagreed since I haven't broken the button using any force other then the usual clicking on it and taking it out and putting into the compartment so I blame it solely on the faulty design (the locking mechanism somehow interacting with the button when in the compartment). Since my tablet is under international warranty and I have had a pen replacement couple of years ago in Canada I showed my disagreement in a resolute email, within 20mins I received a call from the manager telling me to come to the service place - my expectations were there wouldn't be further discussion about the pen replacement itself...

Having a gap in my schedule for the first time after couple of weeks I went there yesterday and how surprised I was when now in person, after having to travel there, they would try the same, make me pay for it. After polite arguing for a while and the lady running back and forth between me and her supervisor somewhere in the back office her argument for why it was possible in Canada and not in Hong Kong was simply "we have a different policy"...

So I thanked her and left, should have tried to talk to the manager too but I was just to angry at the time and haven't thought of it.

I am of course pretty upset about this, this is definitely not a customer service I imagine when talking about Lenovo and I must admit repair service was one of my initial reasons for purchase of Lenovo product despite the fact that the European prices are far higher than the US one, not even mentioning Asia. Furthermore I extended my warranty couple of months ago (for like 3 times the price of what they want for the pen here) expecting it would cover me against similar incidents when it is simply a fault of design - of course not when I smash the tablet against the wall.

I really feel I am being cheated here, of course if I'd stepped on the pen or whatever I wouldn't be writing this post here and simply purchase then pen but in the situation like this it makes me really angry. This is even more dissappointing as I have had only best experience with the Lenovo service having to use it for like 4 times in both Canada and back home in the Czech Republic.

Does anyone has any suggestions what to do? I hope someone from Lenovo is reading this because this in my eyes is definitely not a way how to treat a customer.

Thanks!