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Display cold damage? Need quick advice!

Posted: Tue Dec 21, 2010 10:45 am
by zodiac
Hello,

my X60s just returned from the repair center. First thing I notice are dark green spots in the middle of the screen. Looks like as if glue got behind the screen.

I called up the repair center, they say it must be a transport damage, since they didnt do anything with the diplay.

Believing that I checked the box it went from my house and came back in - no visible damage. Also the outer side of the screen shows nothing. So only possibility is a cold damage, since its -10 °C here at night at the moment. Is that possible? But shouldt the damage be all over the screen then, not just in the middle?

What shall I do next? I am thinking of just sending the laptop straight in again. Please help!

Martin

Re: Display cold damage? Need quick advice!

Posted: Tue Dec 21, 2010 11:14 am
by billp117
Sounds like shipping damage...you need to file a claim. Good luck collecting however.

Re: Display cold damage? Need quick advice!

Posted: Tue Dec 21, 2010 11:23 am
by frankiepankie
I would make pictures of it first, so you have evidence :)

Re: Display cold damage? Need quick advice!

Posted: Tue Dec 21, 2010 12:32 pm
by zodiac
Is a cold damage under those circumstances possible? If yes - would it look like those green dots?

What are the temperature limits for storage and operation for the x60s display?

Re: Display cold damage? Need quick advice!

Posted: Tue Dec 21, 2010 6:09 pm
by lead_org
storage temperature should be good to at least - 20 degrees Celsius. I think operating temperature has to be above 0.

Re: Display cold damage? Need quick advice!

Posted: Tue Dec 21, 2010 6:30 pm
by zodiac
That sounds like a cold damage is quite unlikely - we max out at about -15 °C here at night.

Can anyone confirm that? Is there a spec sheet for the display anywhere that lists those figures?

Re: Display cold damage? Need quick advice!

Posted: Wed Dec 22, 2010 1:40 am
by dr_st
Why does it matter?

You received the machine back from the repair center and there is a problem. It's not your concern if the problem was caused in transit or during the repair. It wasn't caused by you - you need it fixed - send it back.

Re: Display cold damage? Need quick advice!

Posted: Fri Jan 21, 2011 9:38 am
by hiisi
cold damage, i seriously doubt, i've used my laptop for short periods of time in -30 celcius degrees.
tho walking inside after that screen gets so much hoar frost, you cant read anything... :D