Does not show up on lenovo warranty check

[ryan1212]

I recently bought a x60 off ebay, and love it. I tried to do a warranty lookup, and it is not in the database. I am positive I am entering the right serial number, and have confirmed that the s\n on the chassis matches the bios. I called lenovo and they said the only way to correct it was to provide an original order number, which I have no way of getting.

Any ideas?

Thanks!

[dr_st]

What are the first two letters of the serial number?

FWIW, the chances it would still be in warranty are very slim.

[dmdsoftware]

Ya, the X60 was finished off many years ago. An X61 may be border-line still in warranty (I had one just expired end of Aug and another end of May)

[ryan1212]

The serial number starts with LV. I just want to be able to see more than anything the original configuration data. I was able to get the specs from the Type number.

[RealBlackStuff]

You need to enter:
Machine type = 1709
Serial = LV12345 and not LV-12345 (substitute with your correct S/N)

ThinkPad X60 (1709-H6U)
T7200(2GHz), 1GB RAM, 120GB 5400rpm HD, 12.1in 1024x768 LCD, Intel 950, 802.11abg wireless, Bluetooth/Modem, Verizon WWAN, 1Gb Ethernet, Secure chip, IEEE 1394, X6 UltraBase + CDRW/DVDRW, Fingerprint reader, 8c Li-Ion batt, WinXP Pro

[ryan1212]

When I enter it that way, with the Type and S\N without the dash, the result I get is:

Error : Multiple results found, Detailed search request required.

[Harryc]

Does the same serial number display in BIOS as is indicated on the bottom sticker? If not, check the serial number from BIOS at the warranty check site.

[ryan1212]

The S\N on the chassis and bios match. I tried running the system toolbox program, and the message it gave was "system warranty information could not be retrieved"