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Does not show up on lenovo warranty check

X60/X61 series specific matters only.
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ryan1212
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Does not show up on lenovo warranty check

#1 Post by ryan1212 » Fri Sep 23, 2011 12:37 pm

I recently bought a x60 off ebay, and love it. I tried to do a warranty lookup, and it is not in the database. I am positive I am entering the right serial number, and have confirmed that the s\n on the chassis matches the bios. I called lenovo and they said the only way to correct it was to provide an original order number, which I have no way of getting.

Any ideas?

Thanks!
X220 4287-2WU, X201 3625-F5U, X60 1709-H6U, T400 2767-RB2, T40 2373-75U

dr_st
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Re: Does not show up on lenovo warranty check

#2 Post by dr_st » Fri Sep 23, 2011 12:51 pm

What are the first two letters of the serial number?

FWIW, the chances it would still be in warranty are very slim.
Thinkpad 25 (20K7), T490 (20N3), Yoga 14 (20FY), T430s (IPS FHD + Classic Keyboard), X220 4291-4BG
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Re: Does not show up on lenovo warranty check

#3 Post by dmdsoftware » Fri Sep 23, 2011 1:15 pm

Ya, the X60 was finished off many years ago. An X61 may be border-line still in warranty (I had one just expired end of Aug and another end of May)
X62 & X62s & X62T SXGA+ i7 5600u 8-16GB
Helix i7
Carbon X1 i5 UHD
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in storage:
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X60/X60s, X61/X61s/X61T, T61, T420, X30

past:
X20-X24, 390X

ryan1212
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Re: Does not show up on lenovo warranty check

#4 Post by ryan1212 » Fri Sep 23, 2011 1:47 pm

The serial number starts with LV. I just want to be able to see more than anything the original configuration data. I was able to get the specs from the Type number.
X220 4287-2WU, X201 3625-F5U, X60 1709-H6U, T400 2767-RB2, T40 2373-75U

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Re: Does not show up on lenovo warranty check

#5 Post by RealBlackStuff » Fri Sep 23, 2011 3:15 pm

You need to enter:
Machine type = 1709
Serial = LV12345 and not LV-12345 (substitute with your correct S/N)

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ryan1212
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Re: Does not show up on lenovo warranty check

#6 Post by ryan1212 » Fri Sep 23, 2011 3:22 pm

When I enter it that way, with the Type and S\N without the dash, the result I get is:

Error : Multiple results found, Detailed search request required.
X220 4287-2WU, X201 3625-F5U, X60 1709-H6U, T400 2767-RB2, T40 2373-75U

Harryc
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Re: Does not show up on lenovo warranty check

#7 Post by Harryc » Fri Sep 23, 2011 4:41 pm

Does the same serial number display in BIOS as is indicated on the bottom sticker? If not, check the serial number from BIOS at the warranty check site.

ryan1212
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Re: Does not show up on lenovo warranty check

#8 Post by ryan1212 » Sat Sep 24, 2011 9:58 pm

The S\N on the chassis and bios match. I tried running the system toolbox program, and the message it gave was "system warranty information could not be retrieved"
X220 4287-2WU, X201 3625-F5U, X60 1709-H6U, T400 2767-RB2, T40 2373-75U

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