Find warranty, parts, etc. for non-US model?

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Edward Mendelson
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Find warranty, parts, etc. for non-US model?

#1 Post by Edward Mendelson » Sun Jul 23, 2017 9:12 am

A while back, I bought a ThinkPad X240s (the "s" model that was never sold in the Americas or, I think, western Europe), and I haven't been able to find a Lenovo site where I can type in the machine type number or serial number and see the original parts, etc.

The machine type number, believe it or not, is 1234567. I know that sounds unlikely, but it's true. It's what it says on the label and in the BIOS.

The X240s seems to have been sold in China, Hong Kong, and Japan. Does anyone have links to support pages that would show the parts, etc. for that machine type or the serial number? Many thanks...

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Re: Find warranty, parts, etc. for non-US model?

#2 Post by RealBlackStuff » Sun Jul 23, 2017 10:04 am

Here's a link to a translated Japanese review: https://translate.google.com/translate? ... X240s.html

They mention 3 possible MTMs: 20AJ0026EN, 20AJ0024EN, 20AJ0025EN

Your machine could have been a prototype and previously belong to a Lenovo or manufacturer (Foxconn?) employee.

Here's the X240s partslist: https://download.lenovo.com/parts/Think ... 140530.pdf

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Re: Find warranty, parts, etc. for non-US model?

#3 Post by Edward Mendelson » Sun Jul 23, 2017 10:54 am

RealBlackStuff wrote:
Sun Jul 23, 2017 10:04 am
They mention 3 possible MTMs: 20AJ0026EN, 20AJ0024EN, 20AJ0025EN

Your machine could have been a prototype and previously belong to a Lenovo or manufacturer (Foxconn?) employee.
That's extremely helpful and interesting! Thank you. It never occurred to me that the machine might have been a prototype, but that sounds like a very plausible explanation for the unlikely model number.

The machine I've got corresponds to the 20AJ0025EN model described there - the one with the touchscreen, except that it had a standard hard disk, not an SSD. Mine has a US keyboard and no fingerprint reader.

I removed the HDD and put in an SSD, and replaced the WWAN card with an M.2 SSD. I'm waiting for Crucial to send an 8GB replacement for the 4GB memory that the machine came with. When I first removed the lower cover, it came off very easily - unlike my X270, which took a lot of careful prying before the cover would come off (and I was terrified while doing it). I suppose that means that the X240s cover had been removed before.

While I've got you on the phone, and at the risk of thread drift, do you have any opinion about whether it would make sense to replace the keyboard bezel with the X250 model with the three-button trackpad. I disable the TrackPad normally, and set the TrackPad so that it's divided into left and right TrackPoint buttons, so maybe this big change would not be worth the time and money. (I know that this is something that depends on personal opinion....) This is the part:

http://www.ebay.com/itm/NEW-Orig-IBM-Le ... 1712524272

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Re: Find warranty, parts, etc. for non-US model?

#4 Post by RealBlackStuff » Sun Jul 23, 2017 1:41 pm

The FRUs for X240 and X240s KB bezels do not match.
But a touchpad-swap between X240 and X250 is doable, see: https://forums.lenovo.com/t5/ThinkPad-X ... -p/1846882

Presumably this (a lot cheaper than your selection) X250-touchpad should fit in the X240s: http://www.ebay.com/itm/371611189545
At that price worth trying.

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Re: Find warranty, parts, etc. for non-US model?

#5 Post by Edward Mendelson » Sun Jul 23, 2017 1:55 pm

RealBlackStuff wrote:
Sun Jul 23, 2017 1:41 pm
Presumably this (a lot cheaper than your selection) X250-touchpad should fit in the X240s: http://www.ebay.com/itm/371611189545
At that price worth trying.
Hmm... I should have looked at the FRU list first. Thank you for catching this! There are a few reports of driver incompatibilities with the three-button touchpad on an X240, requiring old driver versions, etc., so I'm not sure I want to risk this. But I've just bought one anyway, so I'll have it just in case. (And apologies to everyone for thread drift - I should have brought this up in one of the X... forums...)

EDIT: To return to the original question, I found this support page on Lenovo's site:

http://pcsupport.lenovo.com/us/en/produ ... 0aj/0025en

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