Thinkpads Forum

Hi, just wondering if anyone had any suggestions as to what should be my next step.

I've had my Lenovo 3000 N100 since December 06 and on the whole I'm very happy with it. The only annoyance is that the built in fingerprint sensor stopped working after 2 months, which wouldn't normally bother me (sure it’s a nice gimmick, but i can probably type my password faster then waiting for the software to get the job done) but I’m currently doing a postgraduate project involving various biometrics and wanted to use the sensor to collect samples.

This interesting thing is that since I’ve upgraded to Vista the sensor is recognised by the system again, I’ve installed the latest drivers, and omnipass software, but am still not able to use it to collect a print!

I have in the past contact Lenovo with this problem but they blamed it on the software and said there wasn't anything they could do about it?

Should I be more persistent, or take matters in my own hands and try to fix/replace the sensor myself?

I'd get a little more pushy with Lenovo. If it's a software issue than why would it work on some laptops and not others? I know the XP support is missing (I'm sure they still charged extra for the useless feature,) as I've been trying to get it working on my friends laptop since he got it last spring. Lenovo needs to be more responsible with their customers, or they're not gonna have any. The customer is always right, so don't let them push you around.