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X220 random power off fault, both in use and asleep

X200, X201, X220 (including equivalent tablet models) and X300, X301 series specific matters only.
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dave9
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Joined: Thu Feb 22, 2018 4:20 am
Location: Leeds, UK

X220 random power off fault, both in use and asleep

#1 Post by dave9 » Thu Feb 22, 2018 5:07 am

I have an X220 4290 latop with Windows 10 which has worked perfectly for a long time.
In the last week it has started switching off randomly between zero and four times a day.
This happens both when in use, and when asleep, and on both battery and mains power.

By "switching off" I mean instant power off (as if you had pulled the battery out while running on battery power). There is nothing written to the windows event log.
It stays off until I press the power button, then it reboots normally and works perfectly, and writes a 'critical' in the event log says it rebooted without a clean shutdown so may have crashed etc. There are no error messages or any other sign of a problem.

When I close the lid it goes to sleep and the moon symbol on the lid lights up. If the fault occurs while sleeping, the moon light has gone off when I return to the machine and it then reboots when I open the lid (or restores from hibernation, since I've now enabled hybrid sleep as a workaround). Leaving it plugged in while sleeping doesn't help.

I have "reset" Windows and run Lenovo System Update, which found a few drivers to update. However since the problem also happens when the laptop is asleep I doubt it's a software problem??

It doesn't appear to be a battery problem since fault occurs on both battery and mains power. The battery works fine and is not drained after the fault.

I wondered if it could be an overheating problem, but when sleeping the laptop is cold and the fault occurs, so not that.

Thanks for any advice.

RealBlackStuff
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Re: X220 random power off fault, both in use and asleep

#2 Post by RealBlackStuff » Thu Feb 22, 2018 5:53 am

Welcome to the Forum.

I think the battery is giving out to you.
Have you tried with only AC and battery removed?
Lovely day for a Guinness! (The Real Black Stuff)

Check out The Boardroom for Parts, Mods and Other Services.

axur-delmeria
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Re: X220 random power off fault, both in use and asleep

#3 Post by axur-delmeria » Thu Feb 22, 2018 10:19 am

Does the problem occur when on AC power, with no battery installed?

If yes, it might be a board issue. My sister had an X220 with a similar random shutdown issue, that's why it's now just a source of spare parts for the other, still-running X220s. :(
Daily driver: X220 4291-C91 i7-2620M

Backup: X220 4291-P79 i5-2520M
Toy: X60F Core Solo U1300
In pieces: two retired but working X61Ts
RIP: 760XD 9546-U9E; X61 7676-A24; and a BOE-Hydis HV121P01-100 in failed SXGA+ mod
:cry:

dave9
Posts: 3
Joined: Thu Feb 22, 2018 4:20 am
Location: Leeds, UK

Re: X220 random power off fault, both in use and asleep

#4 Post by dave9 » Thu Feb 22, 2018 2:23 pm

Thanks both for your replies and suggestion. No, I have not tried AC-only without a battery fitted. I will try that over the next couple of days and get back to you...

dave9
Posts: 3
Joined: Thu Feb 22, 2018 4:20 am
Location: Leeds, UK

Re: X220 random power off fault, both in use and asleep

#5 Post by dave9 » Fri Feb 23, 2018 4:28 am

Bad news - my fault DOES occur on mains power with no battery in machine. So it's not the battery.

So I guess I'm now looking for a good UK supplier to get another second hand Thinkpad (any recommendations welcome)

RealBlackStuff
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Re: X220 random power off fault, both in use and asleep

#6 Post by RealBlackStuff » Fri Feb 23, 2018 5:01 am

In that case a replacement X220 motherboard comes to mind, much cheaper.
If you get one with i7 CPU, you'd also get USB3.0.
Saw this: https://www.ebay.co.uk/itm/253443485762

RoamingAndy
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Joined: Mon Jan 15, 2018 9:19 pm
Location: London, England

Re: X220 random power off fault, both in use and asleep

#7 Post by RoamingAndy » Fri Mar 23, 2018 8:50 pm

you could try removing the RAM chips, giving a little clean and putting them back in. its easy as pie, and if one if not connected well it will cause the laptop to randomly cut out. also run a RAM test to see if one is faulty. i've never had that happen to me so i'm not sure the symptoms, they might be the same.

vulpes
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Joined: Thu Mar 22, 2018 9:14 am
Location: Sarajevo, Bosnia and Herzegovina

Re: X220 random power off fault, both in use and asleep

#8 Post by vulpes » Sat Mar 24, 2018 9:07 am

Hi everybody, my first post here. :D

I had a similar problem on my X230. It would poweroff on its own after minutes of use. Re-seating the wifi card and cleaning contacts with alcohol fixed the problem and it has been going strong for over a year. Since the card is located under the palm rest, it shouldn't take you more than 5 minutes to try it out. Good luck!

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