International Warranty?

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tirant · #1 Post by **tirant** » Sat Mar 29, 2008 12:43 pm

I want to buy a new Thinkpad in the USA. Does lenovo have an international warranty policy? 1-year, 3-years?

Thanks.

#2 Post by **JaneL** » Sat Mar 29, 2008 1:33 pm

Here's what Mark_Lenovo had to say about this:

Re: About International Warranty Services

tirant · #3 Post by **tirant** » Sat Mar 29, 2008 2:59 pm

Thanks!

http://forum.lenovo.com/lnv/board/messa ... ad.id=3309

Edit: No International Warranty for X300 (model # 6478-1TU)

lightlamp · #4 Post by **lightlamp** » Mon Mar 31, 2008 7:40 am

this is crazy! why would the intl warranty not be available?

elmokiddo · #5 Post by **elmokiddo** » Wed Apr 02, 2008 12:03 am

I just posted a message to the Lenovo Forums in hopes that someone from Lenovo will provide a resonable explanation:

http://forum.lenovo.com/lnv/board/messa ... ead.id=854

based on...
http://www-01.ibm.com/common/ssi/cgi-bi ... anguage=en

and

http://www-307.ibm.com/pc/support/site. ... MIGR-69319

it should be covered...?

noetus · #6 Post by **noetus** » Mon Apr 07, 2008 4:03 pm

@nonny
@tirant

Those links seem to be broken.

My understanding is that if Lenovo thinks you imported the machine from the US they won't honor the warranty. Something to that effect is buried in the terms and conditions.

(This didn't use to be the case, apparently.)

If you are travelling or move, however, that's a different story.

ThinkPadZ61t · #7 Post by **ThinkPadZ61t** » Thu May 15, 2008 9:54 am

It does not matter either Lenovo claims to provide the international warranty since they fail to provide it de facto!

They refused to service my laptop while in China, check my story here:

mod edit: external link redacted.

#8 Post by **erik** » Thu May 15, 2008 10:15 am

ThinkPadZ61t wrote:It does not matter either Lenovo claims to provide the international warranty since they fail to provide it de facto!

They refused to service my laptop while in China, check my story here:

did you provide Mark_Lenovo with your information as he requested in your thread on lenovo's forum?

#9 Post by **JaneL** » Thu May 15, 2008 11:56 am

ThinkPadZ61t wrote:It does not matter either Lenovo claims to provide the international warranty since they fail to provide it de facto!

I sent you a PM when I activated your account to let you know that while you were welcome to post here about your problem and discuss it, you could not dig up every warranty thread like you did at NBR and post the same thing. Unfortunately, you did not read the PM.

Productive discussion is welcome on TPF. Mission posting is not.

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