Acrobat 8.1 Standard will not run on X300

Message

82vet · #1 Post by **82vet** » Mon Mar 31, 2008 9:00 am

This is a very strange situation and forgive me as i give you some of the details behind this issue.

I have a brand new X300 and my older X60. Both have clean installs of Vista Business w/SP1. Acrobat 8.1 will install and run fine on the X60 and will install but freezes when I attempt to start up the program on the X300. I am starting to think its a hardware issue but for the life of me I cannot figure it our.

I have tried the following to get it working on the X300

1) Tried running Acrobat's installation repair utility - No go
2) Installed Acrobat update 8.1.1 - No go
3) Installed Acrobat update 8.1.2 - No go
4) Wiped hard drive and reinstalled clean copy of Vista Business (w/o SP1) - No go
5) Wiped hard drive and installed clean copy of Vista Ultimate (with & w/o SP1) - No go
6) Tried install with a 2nd copy of Acrobat 8.1 thinking perhaps a file was corrupted during download - No go

Not sure what else to try? After all this you can see why I am starting to think its a issue with the X300 but that does not make a lot of sense to me.

The funny thing is it installs and runs fine on the X60. But like I said in the begining no matter which flavor of Vista, or how I install Acrobat on the X300 it appears to intall ok then when I try and run it, it will startup and then freeze within a second or two and I have to shut it down as a non-responding application.

#2 Post by **gator** » Mon Mar 31, 2008 9:55 am

Did you try installing it under windows XP compatibilty mode?

82vet · #3 Post by **82vet** » Mon Mar 31, 2008 10:23 am

Just tried running installer under XP mode and then Acrobat once installed under XP mode and both were - No go

I really cant understand this one?

Brad · #4 Post by **Brad** » Mon Mar 31, 2008 10:43 am

I know this is not the exact trouble you are having but I was able to successfully install Acrobat 8 Pro on Windows XP on an X300. Ran the update and it successfully updated also.

Brad

82vet · #5 Post by **82vet** » Mon Mar 31, 2008 12:23 pm

Interesting, I would like to avoid XP if possible.

The really strange thing is I can (and have) taken the exact same Vista Business DVD and done a clean install on a newly formatted drive on both the X60 and the X300 then immediately install Acrobat 8.1 Standard and it will work fine on the X60 but freezes with a second or two of startup on the X300.

Acrobat Reader installed and runs just fine.

Must be something with the configuration/files of Vista on the X300 that Acrobat does not like.

#6 Post by **Kyocera** » Mon Mar 31, 2008 12:31 pm

I wouldn't throw Vista under the bus yet

. A lot of users I work with running XP seem to be having an issue upening acrobat after a recent adobe update. May be an issue with the update, don't know yet.

82vet · #7 Post by **82vet** » Mon Mar 31, 2008 12:34 pm

Not sure its Vista or the X300 I should throw under the bus

The thing that has me most confused is exact same Vista disk, exact same Acrobat disk, clean installs on fresh disks, and it works fine on the X60 but will not on the X300

craigg · #8 Post by **craigg** » Mon Mar 31, 2008 12:55 pm

Did Adobe Acrobat run under the factory pre-installed OS? If so, you may want to do a factory reinstall, install Acrobat, and then do the Vista upgrade. I only have the acrobat reader on my X300 as I use a free utility to print to pdf; however I have had no issues. My laptop came with a Vista Business preload and I upgraded to Vista Ultimate without any issues.

elmokiddo · #9 Post by **elmokiddo** » Tue Apr 01, 2008 11:27 pm

Go here and install:
http://www.adobe.com/support/downloads/ ... ftpID=3750

Make sure all Adobe apps are closed before you start it.

Restart once the Cmd Prompt Window goes away and try again...

Goodluck

Acrobat 8.1 Standard will not run on X300

Acrobat 8.1 Standard will not run on X300

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