Bad quality along with bad repairment in ThinkPad
Posted: Mon Sep 24, 2012 9:40 am
The quality of ThinkPAD is totally ruined. The return representive guy is just ask you hold for more than two hours. What worse is that the repair guy always ask you to wait for three weeks or more!
BAD_ThinkPAD_Quality+Bad_ThinkPAD_Post_Sale+Worst_ThinkPAD_Repair=???????
This is my repair process, I am still waiting!!!!
Original comments/problem description
SYSTEM HAS CRASHED 3 TIMES IN 2 WEEKS/F11 NOT WORKING/HDD BAD SECTORS BATT WAR ENDS:09/01/2013 * *SEE TIB*
Status
Status
Date/time received
Time zone
Description
HP
09/24/2012 01:01:57
C
Hold for Parts - Service call is on hold until parts arrive.
HP
09/18/2012 01:14:07
C
Hold for Parts - Service call is on hold until parts arrive.
HP
09/14/2012 19:41:30
C
Hold for Parts - Service call is on hold until parts arrive.
OS
09/13/2012 14:05:00
C
Machine being repaired
HF
09/13/2012 12:09:00
C
Hold for customer information
OS
09/12/2012 08:52:00
C
Machine being repaired
AK
09/10/2012 16:28:00
C
Carrier processing request to ship container
AK
09/10/2012 11:02:53
C
Carrier processing request to ship container
BAD_ThinkPAD_Quality+Bad_ThinkPAD_Post_Sale+Worst_ThinkPAD_Repair=???????
This is my repair process, I am still waiting!!!!
Original comments/problem description
SYSTEM HAS CRASHED 3 TIMES IN 2 WEEKS/F11 NOT WORKING/HDD BAD SECTORS BATT WAR ENDS:09/01/2013 * *SEE TIB*
Status
Status
Date/time received
Time zone
Description
HP
09/24/2012 01:01:57
C
Hold for Parts - Service call is on hold until parts arrive.
HP
09/18/2012 01:14:07
C
Hold for Parts - Service call is on hold until parts arrive.
HP
09/14/2012 19:41:30
C
Hold for Parts - Service call is on hold until parts arrive.
OS
09/13/2012 14:05:00
C
Machine being repaired
HF
09/13/2012 12:09:00
C
Hold for customer information
OS
09/12/2012 08:52:00
C
Machine being repaired
AK
09/10/2012 16:28:00
C
Carrier processing request to ship container
AK
09/10/2012 11:02:53
C
Carrier processing request to ship container