Different Hardware after repair at Lenovo service provider

T400/410/420 and T500/510/520 series specific matters only
Post Reply
Message
Author
prototyp
Posts: 3
Joined: Sat May 03, 2014 8:38 am
Location: Berlin, Germany

Different Hardware after repair at Lenovo service provider

#1 Post by prototyp » Sun May 18, 2014 6:26 am

Because of a heat issue the system board of my T410i has been replaced at a Lenovo service provider.

After the repair BIOS functionalities are missing and my working installations of win7 and Ubuntu where not working anymore.
Then I found out that the new System Board is not the one listed at Lenovo Parts Lookup by entering my laptops serial number.

The new system board FRU: 04W0509
The FRU according to the Parts lookup: 04W0513

The service provider is very unhelpful and unfriendly but according to them they ordered the right board(04W0513) but Lenovo send them instead the other(04W0509).
They claim that lenovo sends most of the time compatible but different FRU parts and there is nothing they can do.

Is that true or should I insist on the right system board?

ajkula66
SuperUserGeorge
SuperUserGeorge
Posts: 15737
Joined: Sun Feb 25, 2007 11:28 am
Location: Brodheadsville, Pennsylvania

Re: Different Hardware after repair at Lenovo service provid

#2 Post by ajkula66 » Sun May 18, 2014 8:28 am

prototyp wrote: They claim that lenovo sends most of the time compatible but different FRU parts and there is nothing they can do.

Is that true or should I insist on the right system board?
It is true.

As long as the board sports the same graphics chip - be it Intel or nVidia - as the old one, there should be no issues whatsoever.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

AARP club members:A31p, T43pSF

Abused daily: R61

PMs requesting personal tech support will be ignored.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post

Return to “ThinkPad T400/410/420 and T500/510/520 Series”

Who is online

Users browsing this forum: No registered users and 3 guests