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No Internet or IP address on X220

T400/410/420 and T500/510/520 series specific matters only
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julia
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No Internet or IP address on X220

#1 Post by julia » Tue Feb 19, 2019 4:57 pm

Last night my trusty X220 flipped off the kitchen counter and landed, closed, top down with a resounding CRASH. I started in safe mode and it seemed okay, then went to normal. All seemed fine except for one thing. NO internet connection could even be found and there was a large red X over a black internet sign. I tried a system reset and was told a problem wouldn't allow it. Oh, no! I deleted Npcap -- nada. Have I destroyed my computer or is this fixable? The internet works with my Yoga and my phone. Bitdefender is okay, too. Can anyone tell me if this can be fixed or if I have to replace the computer?

Many thanks for advising a life-long TP lover,
Julia
IBM PC Convertible
Thinkpad 386-SLX (one-off prototype sold by IBM)
T30, T60, X220

shawross
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Re: No Internet or IP address on X220

#2 Post by shawross » Tue Feb 19, 2019 9:22 pm

I don't have my X220 with me now because I am travelling but I assume it has a WIFI switch on the side. Either yours could be off from the impact or your WIFI card might have dislodged an antenna cable.
Active --- Love the X series
X301 SU9400 IDA Mod - W 7 / X201 540M - W 7 / X220 2520 - W7

Nostalgia
X61 T7500 / T41 T42 T43 / A31

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axur-delmeria
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Re: No Internet or IP address on X220

#3 Post by axur-delmeria » Tue Feb 19, 2019 10:34 pm

Aside from the wifi switch, you could try reseating the wifi card, as it may have gone loose during the impact.
Daily driver: X220 4291-C91 i7-2620M

Backup: X601 Core 2 Duo T8100
Toy: X60F Core Solo U1300
On loan: X220 4291-P79 i5-2520M
In pieces: two retired but working X61Ts
RIP: 760XD 9546-U9E; X61 7676-A24; and a BOE-Hydis HV121P01-100 in failed SXGA+ mod
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julia
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Re: No Internet or IP address on X220

#4 Post by julia » Wed Feb 20, 2019 9:18 pm

Thank you for replying. You're right. I found a computer shop that said to bring it in and they're reset the WIFI card and not even charge me. The X220 is pretty indestructible. It's why I love Thinkpads. I'll check the switch on the side too but I'm pretty sure I did some damage inside. Thanks :bow:
IBM PC Convertible
Thinkpad 386-SLX (one-off prototype sold by IBM)
T30, T60, X220

MikalE
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Re: No Internet or IP address on X220

#5 Post by MikalE » Wed Feb 20, 2019 9:32 pm

The hardware maintenance manual is available right here on the site.

If you can work a screwdriver you can do this yourself and save a trip to the shop and be done in 30 minutes.
T500 T9600 2055-BE9
T510 i5 4384-DV7
T510 i7 4349-A64
T520 i7 4242-4UU(CTO)


T520: i7-2760QM(2.40GHz),16GB, 500GB SSD/250GB SSD, 1600x900, 1GB NVIDIA, DVDRW, Smartcard, media card, FPR, Win7 Pro64, XP Pro64 whitelist BIOS, N 6300 AGN, German KB, BT 4.0.

shawross
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Re: No Internet or IP address on X220

#6 Post by shawross » Thu Feb 21, 2019 8:01 am

It was probably the WIFI switch which was jarred enough to stop it working.

To access the WIFI card I think you have to remove the keyboard and the palmrest.

Also the card has a retaining screw and they generally survive a fall.

it is hard to see them doing that for free especially if it is a computer shop but all's well that ends well.
Active --- Love the X series
X301 SU9400 IDA Mod - W 7 / X201 540M - W 7 / X220 2520 - W7

Nostalgia
X61 T7500 / T41 T42 T43 / A31

Rogue daily driver - Samsung RV511 15.6 " Screen - W 7

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