Thinkpads Forum

I have a T500 and installed Win 7 64bit and then used the Lenovo drive update software to install all the software/drivers. Everything works except the fingerprint reader. I uninstalled the software and reinstalled it multiple times but still no go.

any hints to get it to work?

thanks

I ha the same exact problem, I tried everything including using the manufacturers software and that didnt even work. I ended up restoring from rescue disks tha came with the machine. Of course I did not want to use the version OS it shipped with but nothing helped. If you find anything out please share. It;s so frusterating.. now having trouble with Rescue and Recovery another unexplained issue. Hooray.

That sucks...

I still can't get it work.

anyone!??!

My fingerprints are nearly impossible to read electronically, so when I order a new ThinkPad I omit that option. Thus I'm not familiar with that subsystem. Be patient, this is a forum where all of us volunteer help. I'm sure someone will come along to help you.
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Cheers...

tzmueller wrote:I have a T500 and installed Win 7 64bit and then used the Lenovo drive update software to install all the software/drivers. Everything works except the fingerprint reader. I uninstalled the software and reinstalled it multiple times but still no go.

Just a thought, did you use this specific driver?
http://www-307.ibm.com/pc/support/site. ... MIGR-73674

Here's the solution that worked for me. I have a W500 I did a clean install of Windows 7 from Lenovo and was seeing the same problems trying to get my fingerprint reader to work.


Here's what I did:


1) Follow these instructions to disable automatic driver installation in Windows: Here

2) Uninstall the Lenovo fingerprint software

3) Uninstall the Authentec True Suite software.

4) Open the Device manager and uninstall the Authentec driver

5) Reboot

6) Re-enable Automatic driver installation. If you don't, the Lenovo SW won't install the driver.

7) Install the Lenovo fingerprint software.

Reboot


Hope this helps,

Jim

Here's the link for step 1 above: http://www.addictivetips.com/windows-ti ... ows-vista/

Just wanted to chime in that the above list of steps worked for me. (And I had to do the gpedit.msc thing to disable driver autoinstall).