Replace original HDD before sending for repair?

T400/410/420 and T500/510/520 series specific matters only
Post Reply
Message
Author
chazas
Posts: 30
Joined: Mon Sep 27, 2004 7:46 pm
Location: Arlington, VA

Replace original HDD before sending for repair?

#1 Post by chazas » Fri May 06, 2011 1:40 pm

I have a T410s - when I bought it I replaced the original HDD with an aftermarket SSD. I unfortunately dropped my baby and broke a piece off the bottom part of the case, behind the optical drive. Luckily, I have have an onsite warranty and Thinkpad protection service (which covers accidental damage). Unluckily, they won't do the protection service onsite, it has to be sent in to the repair depot.

They tell me that it is suggested that a HDD be included when the machine is sent in for repair. I don't know why for just a case repair, but whatever. Should I swap out the SSD for the original HDD before I send it in, for security reasons? If I do, is there anything I need to do other than physically swapping the drives, then re-swapping it when it comes back?

Thanks.

erik
moderator
moderator
Posts: 3596
Joined: Sun Apr 25, 2004 12:52 pm
Location: United States

Re: Replace original HDD before sending for repair?

#2 Post by erik » Fri May 06, 2011 2:04 pm

you should either pull your hard drive and send it in empty or install your original HDD if it doesn't have any sensitive data on it.   there's no need to send in your data.   the drive could come back wiped clean.
ThinkStation P700 · C20 | ThinkPad P40 · 600

redhook
Freshman Member
Posts: 57
Joined: Wed May 18, 2011 10:34 pm
Location: Citrus Heights, California, USA

Re: Replace original HDD before sending for repair?

#3 Post by redhook » Tue Jul 12, 2011 4:31 pm

Never include any aftermarket parts when you send in your machine for a repair, you may not get them back. Lenovo even advises you to remove any aftermarket parts before having the machine serviced.

sunshine
Posts: 10
Joined: Sat Feb 05, 2011 1:35 pm
Location: Hudson, FL

Re: Replace original HDD before sending for repair?

#4 Post by sunshine » Sat Jul 23, 2011 8:31 am

I don't know if this helps but my T410 made a few trips to the depot. I did not have the original hard drive and I did not run into any issues because of that. It also had more RAM than it originally came with. However, just in case, I wiped the hard drive before shipping it and restored Windows. I did wiping overnight and then loaded an image of the hard drive in maybe 15 minutes. You never know what might happen between the time you drop it off and get it back.

Once I accidentally left an SD card in the card reader with my pictures on it. The card came back with everything on it.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post

Return to “ThinkPad T400/410/420 and T500/510/520 Series”

Who is online

Users browsing this forum: No registered users and 8 guests