Lenovo support draws a blank on my build # / serial

R400/R500 series specific matters only
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glossywhite
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Lenovo support draws a blank on my build # / serial

#1 Post by glossywhite » Fri Jun 02, 2017 8:38 pm

Hi there.

I have an old spares R500 which I got last year, and when I pump its "2718-W1X" build (or whatever you ThinkGeeks call this # :P) into Leno SUpport, it draws a blank - NOTHING. It's a CTO, but I also have the serial # ... the only thing it shows up for that is "ThinkCentre" products, and they all show as my serial # suffixed with a dot, and then 4 digits... what the?!

My serial is: "L3-AFH6H 08/12"

If you can find anything, I would be grateful as I am trying to see what specs it had from new, as I may use it.

Many thanks.

Matthew.

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Re: Lenovo support draws a blank on my build # / serial

#2 Post by Cigarguy » Fri Jun 02, 2017 8:55 pm

What is it that you're looking for? Drivers? Info?

Entering 2718-W1X into the MTM link on the top of this page returns:
Result: 1
Group Model Type Specifications
ThinkPad R Series laptops ThinkPad R500 2718-W1X Celeron M 575(2GHz), 1GB RAM, 160GB 5400rpm HD, 15.4in 1280x800 LCD, Intel 4500MHD, CDRW/DVDRW, Intel 802.11agn wireless, Bluetooth, Modem, 1Gb Ethernet, UltraNav, Secure chip, 6c Li-Ion, WinXP Pro

Looking for software/drivers? Type in R500 into Lenovo's support site returns this:
http://pcsupport.lenovo.com/ca/en/produ ... rchProduct

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Re: Lenovo support draws a blank on my build # / serial

#3 Post by FryPpy » Sat Jun 03, 2017 4:09 am

glossywhite wrote:
Fri Jun 02, 2017 8:38 pm
My serial is: "L3-AFH6H 08/12"
Just 0.5c - serial # of your ThinkPad is L3-AFH6H. And 08/12 is the birth date of your ThinkPad.

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Re: Lenovo support draws a blank on my build # / serial

#4 Post by RealBlackStuff » Sat Jun 03, 2017 6:42 am

You may want to check your BIOS.
The first 7 characters of System-unit serial number are the MTM.
The last 7 characters are the S/N.
Do they match with your sticker?
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glossywhite
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Re: Lenovo support draws a blank on my build # / serial

#5 Post by glossywhite » Sat Jun 03, 2017 7:32 pm

Cigarguy wrote:
Fri Jun 02, 2017 8:55 pm
What is it that you're looking for? Drivers? Info?

Entering 2718-W1X into the MTM link on the top of this page returns:
Result: 1
Group Model Type Specifications
ThinkPad R Series laptops ThinkPad R500 2718-W1X Celeron M 575(2GHz), 1GB RAM, 160GB 5400rpm HD, 15.4in 1280x800 LCD, Intel 4500MHD, CDRW/DVDRW, Intel 802.11agn wireless, Bluetooth, Modem, 1Gb Ethernet, UltraNav, Secure chip, 6c Li-Ion, WinXP Pro

Looking for software/drivers? Type in R500 into Lenovo's support site returns this:
http://pcsupport.lenovo.com/ca/en/produ ... rchProduct
WOW, thanks! How come Lenovo's own site can't best this decoder? Gawsh, that puny Celeron can stay right where it is; I was going to take out the CPU and re-use it, had it been a good'un... but it can stay there and rot. LOL.

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Re: Lenovo support draws a blank on my build # / serial

#6 Post by ajkula66 » Sat Jun 03, 2017 8:21 pm

glossywhite wrote:
Sat Jun 03, 2017 7:32 pm

How come Lenovo's own site can't best this decoder?
I'm reasonably certain that the *00 systems are considered too old nowadays and have been dropped from the list of supported models.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

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Re: Lenovo support draws a blank on my build # / serial

#7 Post by Hans Gruber » Sun Jun 04, 2017 6:36 am

The only thing that would make an R500 with a Celeron processor seem or feel sporty is a Linux OS of any build or flavor.
:beer: T43p,T61,X200,X200s,x201,T500,W500,T510,T410,T410s,T420s,T430,T430s :parrot:

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Re: Lenovo support draws a blank on my build # / serial

#8 Post by glossywhite » Sun Jun 04, 2017 3:39 pm

ajkula66 wrote:
Sat Jun 03, 2017 8:21 pm
glossywhite wrote:
Sat Jun 03, 2017 7:32 pm

How come Lenovo's own site can't best this decoder?
I'm reasonably certain that the *00 systems are considered too old nowadays and have been dropped from the list of supported models.
A trivial Google search of "R500 support" would show you the exact opposite to be true.

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Re: Lenovo support draws a blank on my build # / serial

#9 Post by ajkula66 » Sun Jun 04, 2017 7:04 pm

glossywhite wrote:
Sun Jun 04, 2017 3:39 pm
ajkula66 wrote:
Sat Jun 03, 2017 8:21 pm


I'm reasonably certain that the *00 systems are considered too old nowadays and have been dropped from the list of supported models.
A trivial Google search of "R500 support" would show you the exact opposite to be true.
Really? So you're able to put in a serial from your *00 series ThinkPad and come back with a build sheet? Because that's what I was talking about.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

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glossywhite
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Re: Lenovo support draws a blank on my build # / serial

#10 Post by glossywhite » Mon Jun 05, 2017 9:58 am

ajkula66 wrote:
Sun Jun 04, 2017 7:04 pm
glossywhite wrote:
Sun Jun 04, 2017 3:39 pm


A trivial Google search of "R500 support" would show you the exact opposite to be true.
Really? So you're able to put in a serial from your *00 series ThinkPad and come back with a build sheet? Because that's what I was talking about.

I didn't mention a build code in my last post, I merely demonstrated how trivial it was to pull up the Lenovo R500 support page, based on you having said:
"I'm reasonably certain that the *00 systems are considered too old nowadays and have been dropped from the list of supported models."


So I Googled "R500 Support" and got the Lenovo R500 support page, to show that they still support it. Who mentioned anything about a specific MTM or build? You may have assumed that, I didn't state it - if I had meant a specific MTM or build, or anything else apart from a trivial Google search, I absolutely would have clarified and stated that... I am one who abhors ambiguity and vagueness!

:)
Last edited by glossywhite on Tue Jun 06, 2017 5:08 pm, edited 1 time in total.

ajkula66
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Re: Lenovo support draws a blank on my build # / serial

#11 Post by ajkula66 » Mon Jun 05, 2017 11:27 am

glossywhite wrote:
Mon Jun 05, 2017 9:58 am
Who mentioned anything about a specific MTM or build?
In case you haven't noticed, that's what this thread is about... :roll:...your own inability to pull *anything* using a serial. With no fault on your end, at all.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

AARP club members:A31p, T43pSF

Abused daily: T61p

PMs requesting personal tech support will be ignored.

glossywhite
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Re: Lenovo support draws a blank on my build # / serial

#12 Post by glossywhite » Tue Jun 06, 2017 5:02 pm

ajkula66 wrote:
Mon Jun 05, 2017 11:27 am
glossywhite wrote:
Mon Jun 05, 2017 9:58 am
Who mentioned anything about a specific MTM or build?
In case you haven't noticed, that's what this thread is about... :roll:...your own inability to pull *anything* using a serial. With no fault on your end, at all.
Nice and polite, thanks for that.

Has the point that I was replying to you regarding the fact that you implied Lenovo has dropped support for *00 machines, and then I subsequently demonstrated with a trivial Google search that, in fact, that's not the case, totally passed you by? Before you fall into the trap of being supercilious and snotty, you may like to observe that I was, in fact, correcting your false assumption that had been your thinking this support had been ended, whereas it hasn't, as shown.

You are dragging the *overall* thread subject into a specific message I was answering, making me out to be stupid - well I have clearly and concisely demonstrated that the *00 models are still supported by Lenovo. Yes, my opening post was asking where I can find that info regarding my build sheet from my MTM, but my reply to you regarding your comment was later on in the thread, (AFTER the information was given to me with regards to how to find a build sheet)

Is that clearer for you, or have I missed anything?

*sigh* :|

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Re: Lenovo support draws a blank on my build # / serial

#13 Post by ajkula66 » Tue Jun 06, 2017 7:09 pm

glossywhite wrote:
Tue Jun 06, 2017 5:02 pm

Yes, my opening post was asking where I can find that info regarding my build sheet from my MTM, but my reply to you regarding your comment was later on in the thread, (AFTER the information was given to me with regards to how to find a build sheet)
You still haven't found a build sheet. And you likely never will since Lenovo has dropped support for *00 systems and the Parts Lookup will get you nowhere with the system from this era. What you have found is the original configuration which is something completely different, and even that wasn't provided to you by Lenovo.

You were not asking about drivers and other general support in your OP.

That's the point of my post which was replying to your original post.
Is that clearer for you, or have I missed anything?

*sigh* :|
Read what I wrote above, and comprehend. Or don't. I couldn't care less.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

AARP club members:A31p, T43pSF

Abused daily: T61p

PMs requesting personal tech support will be ignored.

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