Just received new W530 here, HELP

[Greg Gebhardt]

I have owned W530 units in the past and always had it set up to start the laptop and use my finger print ready to do the password, too.

With my latest, I can get my W530 to start with my finger reeader but the Windows wants me to then insert my password or use my finger reader for the password. My last W530 would do all this with one swipe. Even after typing in my password or using my finger the 2nd time, it takes a loing time for windows to boot up and the screen even goes to black, except for the cursor, for like 30 seconds before it shows the home screen.

Any veteran W530 users know what I am doing wrong. I have the setting in the finger print scaner box ticked to use my finger instead of password.

What the heck am I doing wrong?

EDIT: I just removed all pass words and finger prints and this W530 is taking almost two minutes to boot to a homescreen! After the welcome screen the screen goes black except the cursor and a minute later the home screen comes up. I remember having a setting wrong with the display adapter with a previous unit but two minutes fro start to home screen is WAY LONGER than it should be with the fastest processor, 16gb RAM and 256 SSD.

Help anyone

[Brad]

Greg,

Is this Windows 7?

Is it set for UEFI boot?

Brad

[Greg Gebhardt]

Hi Brad and thanks for helping me with my problem.

Not familular with UEFI Boot

Yes Window 7 Pro.
ThinkPad W530 Type 2436-CTO. 16gb RAM, 256 SSD K2000

I have had this exact machine before and never had this problem. Did all the Windows, MS and Lenovo updates.

All works fine and machine boot very quickly to the "Welcome" screen and then instead of going to the home screen the screen goes to black except for the cursor and stays that way for about 45-50 seconds with hard drive activity until the home screen comes up and the machine then reun normally. I removed the password and finger prints just to make sure this was not hanging things up.

My last W530 booted like lightning and I feel there is something in the boot up sequence that is making the screen blank out between the welcome screen and home screen.

Startup programs contain the normal BT, Color Calibrator, Intuit Data Protect.

Is there something I can check in the BIOS? Never had this problem before and I have owned many Thinkpads! Big time user but not that good on the tech end of the computer. Any suggestions will need to be in detail.

Any help would be very helpful. Thanks Sir. Been coming here for more years that I want to admit! Hope Bill is doing well!

[Greg Gebhardt]

Tried everything and then called Lenovo support in Atlanta. After about twenty minutes they said that my 256GB SSD was bad. I asked how they knew that and they said my laptop had sent them diagnostics telling them so.

Is that possible? Does my W530 communicate with Lenovo without me knowing?

Anyway they sent a new drive but it was a 320GB 7200rpm unit so called them again and the new preloaded 256gb SSD will be here tomorrow.

Never had the first problem, like this, with any of my Thinkpads and I have owned more than a few!

[jcvjcvjcvjcv]

Yeah, I think that's possible.

When I contacted support a few weeks ago they mumbled something about that my own install had made remote help impossible.

[Greg Gebhardt]

Thanks. We will see as hopefully the correct hard drive is to arrive today. If this does not work and it does the same, it is all going back for a refund.

[Greg Gebhardt]

Last update:

Hard drive arrived today, wrong drive again. Called Lenovo and am returning the new W530 for full refund.

Lenovo is not what is used to be. I have owned 50-60 Thinkpads and I guess it is time to move on.