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Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 5:14 pm
by docfxit
Does anyone know of software that would display the FRU of the motherboard on a W550s?
Repair is having a hard time finding the correct FRU.
Thanks,
Docfxit
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 7:23 pm
by hhhd1
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 7:51 pm
by docfxit
Thanks for the link.
It doesn't show the motherboard. I do see other components FRU.
Thanks,
Docfxit
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 8:32 pm
by RealBlackStuff
Motherboards are also known as "planar" or "system board"
Try both As-built and SBOM
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 8:57 pm
by docfxit
I get nothing with SBOM
This is the output I get with As-Built Only :
Mfg P/N FRU P/N Part Description Serviceable
0C44952 04Y2387 FRU CS13KM Backlit KBD US English Chicon No
42T5008 42T5008 LINE CORD No
42X4525 No
45N0263 45N0480 New release Common Chicony 65W 2pin CMN No
45N1134 45N1737 FRU Panasonic Sting - Rear 6cell / 12Wh No
45N1740 45N1741 FRU Panasonic Sazan - Integrated 3cell ( No
SB20H00475 No
SD10A09771 No
SDK0E50510 SDK0E50510 WIN8.1 PRO No
SF10G56885 00JT267 Sazan-1 FRU FAN Delta SWG15＋18W No
SH20E38293 No
SL10H21940 No
SM30E51201 03X6656 4GB DDR3L 1600 SODIMM No
SM30E51201 03X6656 4GB DDR3L 1600 SODIMM No
SSD0E97864 04X4456 Lenovo SSD M.2 2242 FRU SSD 16GB San No
SW10A11594 00JT464 FRU Intel Stone Peak 7265 2x2ac+BT4.0 M. No
Thanks,
Docfxit
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 9:19 pm
by ajkula66
docfxit wrote:
Repair is having a hard time finding the correct FRU.
Not for nothing...it's their problem, not yours.
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 9:26 pm
by docfxit
It's been 9 days since I called for support. The motherboard they ordered they can't find.
I have in house service that they are supposed to respond to in 24 hrs.
Docfxit
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 9:31 pm
by ajkula66
docfxit wrote:It's been 9 days since I called for support. The motherboard they ordered they can't find.
I have in house service that they are supposed to respond to in 24 hrs.
Time to escalate the case to a Supervisor.
None of the above is your problem. That's why you paid for the upgraded warranty. Mention a lawsuit for time/earnings lost and watch how fast they locate the proper planar.
Good luck.
Re: Software to show the motherboard FRU
Posted: Wed Oct 07, 2015 11:27 pm
by Brad
I agree 100% with George.
The FRU number may be on a sticker near the memory slots.
Brad
Re: Software to show the motherboard FRU
Posted: Tue Oct 13, 2015 1:25 pm
by docfxit
IBM is saying the motherboard will be on back-ordered until Oct. 23rd.
I need this machine for work so just in case this problem is stretched out further I ordered a new laptop. I'm hoping I will be able to return the new one without a 15% restocking fee within the 30 days.
Thanks,
Docfxit