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W500 fireGL issues?

W500/510/520 and W700/710 series specific matters only
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wujstefan
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W500 fireGL issues?

#1 Post by wujstefan » Tue Jan 16, 2018 12:14 pm

I have lately bought a nice W500 unit.

However, after installing W7 and all the software I like, I took into notice that the GPU reckoned is 4500m and not the fireGL. I have entered BIOS and swapped the video card under display option to "discrete".
Now the system does not turn off, at all. It just gets one led on, display nothing, wlan/wwan/bt leds off as well. And it hangs this way.

How can I get it back working, even with integrated GPU?
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

4uk4a
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Location: Riga, Latvia

Re: W500 fireGL issues?

#2 Post by 4uk4a » Tue Jan 16, 2018 4:27 pm

From the symptoms you describe it looks like the discrete GPU card is defective.
Make a hard BIOS reset by pulling out the backup battery for 20 minutes
or
at boot time, try to press f1, then f9, then f10 to reset it by default,
and better remove the hard disk.

wujstefan
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Re: W500 fireGL issues?

#3 Post by wujstefan » Wed Jan 17, 2018 9:20 am

Nope, this does not work. Any more ideas?

EDIT:
Now there's something more.
It eventually booted into BIOS while with no CMOS / main battery. However, when swapped from "switchable" to "integrated" it won't boot.
When the main battery is inserted, it does boot.
When the CMOS battery is inserted, it does not boot, at all.
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

4uk4a
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Posts: 74
Joined: Fri Feb 17, 2017 5:02 pm
Location: Riga, Latvia

Re: W500 fireGL issues?

#4 Post by 4uk4a » Wed Jan 17, 2018 3:21 pm

Very strange behavior.
Did you try to connect an external monitor?
Completely disassemble the laptop and carefully inspect the motherboard and the dock connector on the corrosion traces
What is MTM on the BIOS screen?

wujstefan
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Location: Tarnow, Poland

Re: W500 fireGL issues?

#5 Post by wujstefan » Wed Jan 17, 2018 5:13 pm

Well I tried it another way.

When I keep the BIOS settings at switchable, set the date, time and so on AND insert the CMOS battery while the laptop is running, it boots every time with no issues.
The fireGL is physically in there, and MTM number is correct. No corrosion marks on the mobo anywhere.

Weirdo.

EDIT:
One thing observed. While I have nothing to lose, I tried to manually install switchable drivers. At system restart, I got a popup cmd window with "the RDTSC to QPC delta is too high" warning. Memory issues? I will try with different memory anyway.
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

4uk4a
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Posts: 74
Joined: Fri Feb 17, 2017 5:02 pm
Location: Riga, Latvia

Re: W500 fireGL issues?

#6 Post by 4uk4a » Thu Jan 18, 2018 11:41 am

wujstefan wrote:
Wed Jan 17, 2018 5:13 pm
I tried to manually install switchable drivers.
You not installed the graphics switching driver in the beginning?
For the graphics card, I install the switching driver, Ati Catalyst, Power manager. Only then I change the BIOS settings.

My teacher - windows10 :twisted:

thinkpadcollection
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Re: W500 fireGL issues?

#7 Post by thinkpadcollection » Thu Jan 18, 2018 7:42 pm

all Tx00 and W500 automatic switchable feature does not work. Leave bios setting at integrated or discrete GPU and install both drivers (not switchable driver) but do this one at a time and change to another in bios setting then install other.

How I know? I had a T500 with discrete GPU.

Cheers, thinkpadcollection

wujstefan
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Re: W500 fireGL issues?

#8 Post by wujstefan » Fri Jan 19, 2018 3:14 am

thinkpadcollection wrote:
Thu Jan 18, 2018 7:42 pm
all Tx00 and W500 automatic switchable feature does not work. Leave bios setting at integrated or discrete GPU and install both drivers (not switchable driver) but do this one at a time and change to another in bios setting then install other.
I did exactly that. Switchable driver does not work at all, no matter the system.
For quite some time you need to switch it upon BIOS, the default setting in Windows would be ATI, always.

No matter the HDD, when I switch the graphics under BIOS with no HDD in the system, it wont boot. No matter integrated or discrete. When left at "switchable" and "controlled by OS", it does not detect the ATI but works on Intel just fine.

Just to let you know: I did an ATI driver install, but it did not detect the graphics card.

This is my ~20th T500/W500 unit (thanks to jespen-meyer who actually convinced me to put some love on those units), most of them with switchable graphics, never had any problems. Apart from the switchable option under power manager that just stopped working after some updates, for whatever reason.
4uk4a wrote:
Thu Jan 18, 2018 11:41 am
For the graphics card, I install the switching driver, Ati Catalyst, Power manager. Only then I change the BIOS settings.
Did the opposite many times (all W7 updates, power manager, switching driver). Never ever any problem.
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

4uk4a
Freshman Member
Posts: 74
Joined: Fri Feb 17, 2017 5:02 pm
Location: Riga, Latvia

Re: W500 fireGL issues?

#9 Post by 4uk4a » Fri Jan 19, 2018 7:58 am

wujstefan wrote:
Fri Jan 19, 2018 3:14 am
Did the opposite many times (all W7 updates, power manager, switching driver). Never ever any problem.
I agree, no problem.
But after receiving blue screens when updating Win7 on Windows10, I now in any case turn on the BIOS integrated point, and after installing all the drivers I switch to discrete.
Tell me, have you tried the GPU-Z? She sees fireGL?
On the Internet, a lot of complaints about w500

wujstefan
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Location: Tarnow, Poland

Re: W500 fireGL issues?

#10 Post by wujstefan » Fri Jan 19, 2018 8:28 am

Did not try GPU-Z actually, will give it a shot.
HWinfo does not see the dedicated chip.
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

4uk4a
Freshman Member
Posts: 74
Joined: Fri Feb 17, 2017 5:02 pm
Location: Riga, Latvia

Re: W500 fireGL issues?

#11 Post by 4uk4a » Fri Jan 19, 2018 8:46 am

Unpleasantly, bad motherboard? Some time ago I was looking for a w500 motherboard, but it is not the priority.

wujstefan
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Senior Member
Posts: 799
Joined: Fri Mar 04, 2011 8:38 am
Location: Tarnow, Poland

Re: W500 fireGL issues?

#12 Post by wujstefan » Fri Jan 19, 2018 12:28 pm

... and GPU-Z does not see the dedicated chip as well. I can presume it is actually a bad motherboard. Oh well, will hunt for a good one.
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

thinkpadcollection
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Senior Member
Posts: 804
Joined: Fri Oct 17, 2014 8:13 pm
Location: kingston, ontario, Canada

Re: W500 fireGL issues?

#13 Post by thinkpadcollection » Fri Jan 19, 2018 7:25 pm

I do admit that T500 my friend currently using is still holding their own with T9xxx 2.8GHz CPU and HD3650 in use on W 10 Pro but it is becoming slower on CPU bound tasks and they are not power user.
Yet easier just to go for newer notebook one day in future. Even a haswell 15W celeron is doing better than that with all the newer architecture features. Last year they purchased a Dell 12.5" i7 sandy bridge and they are loving it more with W10 Pro as well (SSD).

Cheers, Thinkpadcollection

wujstefan
Senior Member
Senior Member
Posts: 799
Joined: Fri Mar 04, 2011 8:38 am
Location: Tarnow, Poland

Re: W500 fireGL issues?

#14 Post by wujstefan » Sat Jan 20, 2018 10:28 am

Well, the main point is to fix the system I own, not to buy another one :)

If this one will work (and it seems it will) on integrated, I'm perfectly fine with it. It is after 72hrs of stress test so far, and will get couple of days more.
Dailies:
X201s - travel / garage
HP Elitebook 8770w (FHD IPS, SSD, Q4000M, 16Gb) - daily
Collectibles:
T43 (LED Flexview UXGA), Z60t, G41, R30, R50e, R61i
Under construction:
A31, R52p, T22, A22m, R40, T30, Z61m

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