Thinkpads Forum

Posted: **Mon Dec 08, 2008 11:32 am**

Hello,

I just got my W700 today with a WUXGA 400NIT screen. Unfortunately there are two dirt dots in the right display corner, which are two big for being defective pixels. I carefully tried to wipe them away but they are obviously both located behind the screen glass.

img]http://pic.leech.it/t/393a1/2f8d2a25dirt.jpg[/img]

Does anybody have a tip how to remove them or do I have to return the Laptop for an exchange unit?

Thx

Posted: **Mon Dec 08, 2008 11:45 am**

Sorry, I meant the bottom left screen corner.

Posted: **Mon Dec 08, 2008 4:54 pm**

Ah... A fellow LCD "perfectionist"

Unfortunately you can't

Unless you want to lose the warranty and risk ending up with an even worser result by dissassembling the LCD in a fairly clean room by yourself.

It particularly what i hate about laptop displays - they are not air tight at all, so if the display is transported, dust may enter from behind (sides).
I'd recommend contacting Lenovo regarding this issue immediatly.

Alternatively, you could try to determine the LCD manufacturer, and ask them if they can offer to clean the screen - it won't be free of course, and it would have to be shipped far away.

But contact Lenovo first... I really hope they are willing to do something about this.

Posted: **Wed Dec 10, 2008 2:00 pm**

I contacted Lenovo support but they were not very helpful. I also posted the whole matter now in the Lenovo forum.

http://forums.lenovo.com/lnv/board/mess ... ead.id=759

So here's the whole support story:

I just received my new Thinkpad W700 two days ago but it came with two dirt spots located behind the screen glass. They cover about 20 pixels in the bottom left corner:

http://pic.leech.it/pic.php?id=2873956ddirtbottom.jpg

I first contacted Lenovo technical support. They openend a case but then forwarded me to Lenovo sales because the flaw existed already on arrival and I might be eligible for getting an exchange unit.

Unfortunately Lenovo sales really sucks. The representative I talked to on day one wanted me to send him an email with a picture of the screen, which I did. He promised to call back what never happened. I called again the next day and talked to another representative. He apologized for his collegue and promised to remind him to call me back on the same day. Once again this never happened. So I called for the third time another day later. The sales person apologized once more and wanted me to send the photo via email - once again. He then told me that I will not get an exchange unit but have to call Lenovo technical support first before any return policy may apply. So the circle closed after only three days :smileysad:

Back to Lenovo technical support they opened a new case and will now send me a box for sending in my notebook. So I will be at least 15 business days without my new notebook and if they can't clean the display I'll have to place a complete new replacement order at Lenovo sales and wait for another 10-15 days before I finally got my notebook back. :smileysad:

This delay is completely inacceptable for me since I need the notebook for work. My failsave plan is now to upgrade warranty to 'onsite 9x5 Next Business Day', wait for the 2-3 weeks it will take until the upgrade becomes active and then report the flaw again to technical support. Can anybody tell me if this might work or will Lenovo persist on me sending the dvice back because I've opened a case already?

All in all Lenovos reaction was quite disappointing so far. I hope my warranty upgrade strategy works. Any comments regarding this are welcome.

Thanks

Posted: **Tue Dec 16, 2008 11:56 am**

Just to hand in a final update: tech support has exchanged or serviced my screen and those spots are gone. So Troels, it might please you to here that another fellow LCD perfectionist is fully satisfied now.

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W700 dirt behind display glass

W700 dirt behind display glass