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W500 won't restart, please help
Posted: Tue Mar 17, 2009 10:08 pm
by dkosta
When I press the restart button in Windows Vista the thinkpad shuts down and screen stays black, it is always on becouse I can hear the hard drive spinning.
Also if I enter in Bios and then exit I have the same problem...
When i press the Shut down button I do not have this problem.
Any ideas?
Re: W500 won't restart, please help
Posted: Wed Mar 18, 2009 12:19 am
by Marin85
I assume your machine is still under warranty, so maybe it´s time for you to use it
BTW, welcome to our forum!
Marin
Re: W500 won't restart, please help
Posted: Thu Mar 19, 2009 8:26 pm
by hcpc
I've had that happen on my t43. Can you boot to safe mode? If so, try to boot the machine fully into safe mode then try to restart the computer without the power button. Don't know why but sometimes that shakes unexplainable hiccups.
Re: W500 won't restart, please help
Posted: Thu Mar 19, 2009 8:40 pm
by hcpc
Marin85 wrote:I assume your machine is still under warranty, so maybe it´s time for you to use it
Marin
Isn't it likely that the issue is with the os? I wouldn't want to send off my computer to have a factory hdd image when I got it back
Re: W500 won't restart, please help
Posted: Fri Mar 20, 2009 2:10 am
by Marin85
hcpc wrote:Isn't it likely that the issue is with the os? I wouldn't want to send off my computer to have a factory hdd image when I got it back
I thought you were experiencing this issue with the Lenovo factory image
In such a case your laptop would have been probably eligible for warranty service. (BTW, you don´t need to send the laptop for repair with the HD included.)
Anyway, yes, it could be a software issue, only that part with exiting from BIOS is somewhat dubious, because BIOS is actually independent from OS and if you don´t enter in BIOS, my understanding is your laptop boots normally in Vista. Actually, this issue could be also BIOS-related (to be honest this now seems very likely to me). What BIOS version do you have? There might be a BIOS update that applies here. I would also run PC-Doctor/Lenovo System Toolbox to exclude any hardware-related problems.
Cheers,
Marin
Re: W500 won't restart, please help
Posted: Fri Mar 20, 2009 3:23 pm
by dkosta
hcpc wrote:I've had that happen on my t43. Can you boot to safe mode? If so, try to boot the machine fully into safe mode then try to restart the computer without the power button. Don't know why but sometimes that shakes unexplainable hiccups.
I already sent it in so i can not try it.
hcpc wrote:
Isn't it likely that the issue is with the os? I wouldn't want to send off my computer to have a factory hdd image when I got it back
Before i sent it in I loaded the factory image and the problem was still there.
Marin85 wrote:
What BIOS version do you have? There might be a BIOS update that applies here.
I have 1.20. I downgraded to 1.19 and the problem was still there, now is back on 1.20