Z60t - where does the Message Center get it's messages from?

Message

o1sowise · #1 Post by **o1sowise** » Fri Jul 28, 2006 2:53 pm

Overnight, as if I didn't have enough problems

Overnight, the Message Center wrote:
Battery 2 : A battery error is detected.
Battery 1 : Irreparable damage to the battery has been detected. Replace the battery with a new one.
Battery 2 : Irreparable damage to the battery has been detected. Replace the battery with a new one.

During the day today, the Message Center wrote:

Battery 2 : Irreparable damage to the battery has been detected. Replace the battery with a new one.
Battery 2 : Irreparable damage to the battery has been detected. Replace the battery with a new one.
Battery 1 : Irreparable damage to the battery has been detected. Replace the battery with a new one.

P.S. Battery #2 is less than a month old (warantee replaced).

#2 Post by **GomJabbar** » Fri Jul 28, 2006 6:33 pm

Where does the Message Center get it's messages from? Karnac The Magnificent!

http://www-307.ibm.com/pc/support/site. ... MIGR-54039

o1sowise · #3 Post by **o1sowise** » Sat Jul 29, 2006 11:16 am

I read thru all that and all it's pointers and even using The Kreskin Method of deduction, I can't figure out where it's getting these battery messages from...

btw - I've gotten 6 more since my last post

Latest score: Battery #1 = 3, Battery #2 = 9

#4 Post by **GomJabbar** » Sat Jul 29, 2006 7:48 pm

I don't have any specific information regarding your battery messages, but I believe the following is relevant.

IBM wrote:How do automated solutions work?

Automated solutions are executables and scripts developed by IBM. We use an ActiveX control developed by IBM to download and run the solutions.

The solutions use a variety of tools to perform tasks. We commonly use an IBM tool called eGatherer to collect the information about the system [bolding added] (however, we do not collect any information that would violate your privacy). We also frequently use tools and techniques available from Microsoft to check and adjust settings. In addition, we sometimes use tools developed by third party vendors to perform certain tasks such as hardware problem diagnosis.

Check your hard drive for egatherer. It is probably there. Whether egatherer has anything to do with your battery messages I am not sure, but I believe so.

o1sowise · #5 Post by **o1sowise** » Mon Jul 31, 2006 11:11 am

GomJabbar wrote:... Check your hard drive for egatherer. It is probably there. Whether egatherer has anything to do with your battery messages I am not sure, but I believe so.

I found C:\Program Files\Common Files\Lenovo\egatherer and even ran the egather2.exe program contained within (which the web site says to do when IBM Support requests it). It ran in a DOS like window and created a binary file. I saw nothing relevent to battery info.

http://syncpointsoftware.com/greer/eGather.JPG

Any more ideas?

Note: If the image is over 50KB, please post a link only or a warning; thanks -Wolf

#6 Post by **GomJabbar** » Mon Jul 31, 2006 9:36 pm

o1sowise wrote:Any more ideas?

With a name like o1sowise, I would think you could sleuth it out from the link above.

I believe I was misunderstood which is probably my fault. I did not mean that egatherer was the program that displays the messages, but rather it collects information for other programs to use. I believe it is the heart of the Automated Solutions, so to speak.

I am sorry I don't have the detailed information you are looking for. Maybe someone else will reply that can help you better.

o1sowise · #7 Post by **o1sowise** » Tue Aug 01, 2006 6:46 am

GomJabbar wrote:
o1sowise wrote:Any more ideas?
With a name like o1sowise, I would think you could sleuth it out from the link above.

I believe I was misunderstood which is probably my fault. I did not mean that egatherer was the program that displays the messages, but rather it collects information for other programs to use. I believe it is the heart of the Automated Solutions, so to speak.

I am sorry I don't have the detailed information you are looking for. Maybe someone else will reply that can help you better.

As I get older I realize that not all smart are wise and not all wise people are smart (I don't know what I'm talking about

).

I believe I did understand you and did look for eGatherer to show me some battery messages. I was looking for the source of those messages so I could show the IBM CE.

Sorry for the misunderstanding, but IBM service will be here in 3 hours (to replace my CPU) and I wanted to show them the errors (battery #2 is less than a month old, replaced by the same CE the first time he was here). In the past, they (IBM) have doubted messages that come from some places (non IBM sources) and I just wanted to be sure that these were real errors.

Thanks for your assistance and with me luck.

Also, sorry for the large image (this forum has many more rules that other forums I visit daily

).

smek · #8 Post by **smek** » Fri Sep 01, 2006 11:27 pm

Did that issue ever get resolved for you? Im getting the same messages,

NEW - Battery error is detected.
Irreparable damage to the battery has been detected. Replace the battery with a new one.

and after all the Dell and Apple problems Ill have to take a second look into this. I have gotten 2 so far, but is this something serious?

o1sowise · #9 Post by **o1sowise** » Sat Sep 02, 2006 2:19 pm

smek wrote:Did that issue ever get resolved for you? Im getting the same messages,
NEW - Battery error is detected.
Irreparable damage to the battery has been detected. Replace the battery with a new one.
and after all the Dell and Apple problems Ill have to take a second look into this. I have gotten 2 so far, but is this something serious?

Lenovo replaced the battery at the same time they replaced the System Board, and that totally and permanently disabled my z60.

I convinced Lenovo to give me a refund and I bought a t60p

smek · #10 Post by **smek** » Sat Sep 02, 2006 2:27 pm

Hmm, well I dont have any system board problems, I just get the same messages you have about the battery. Ill have to call them about this.

Did they say anything about the problem, or what was causing it?

smek · #11 Post by **smek** » Tue Sep 05, 2006 1:50 pm

Called them up, didnt get any reason, said if it happens again to call them back.

briansmith · #12 Post by **briansmith** » Wed Sep 20, 2006 5:49 pm

smek, if I got any messages about a damaged battery I would immediately ask Lenovo to send a replacement.

I am really surprised that Lenovo didn't offer you a replacement right away, to avoid more Gizmodo/Engadget headlines.

christopher_wolf · #13 Post by **christopher_wolf** » Wed Sep 20, 2006 6:09 pm

briansmith wrote:smek, if I got any messages about a damaged battery I would immediately ask Lenovo to send a replacement.

I am really surprised that Lenovo didn't offer you a replacement right away, to avoid more Gizmodo/Engadget headlines.

Or quite possibly, and using Occam's Razor, they just *might* be trying to sort things out and figure out how to ship out replacement batteries efficiently for certain users getting that message as, in general, that is their job. Although don't let this get in the way of wild speculation.

Dell already had enough "explosive" and "hot" headline space. Now, I imagine Sony will as well.

briansmith · #14 Post by **briansmith** » Wed Sep 20, 2006 7:05 pm

Chris, I fail to see any wild speculation in my post. The error message says "replace the battery." I said that Lenovo should replace the battery. No speculation there. I said that I am surprised that Lenovo did not offer a replacement immediately. No speculation there either.

Regards,
Brian

christopher_wolf · #15 Post by **christopher_wolf** » Wed Sep 20, 2006 8:07 pm

briansmith wrote:Chris, I fail to see any wild speculation in my post. The error message says "replace the battery." I said that Lenovo should replace the battery. No speculation there. I said that I am surprised that Lenovo did not offer a replacement immediately. No speculation there either.

Regards,
Brian

Oh but what about "grabbing" the headlines of Gizmodo/Engadget headlines even more just because they caved into a single user by sending them another battery no questions asked the very instant they called? I didn't know they had spies everywhere waiting for the faintest whiff of such from any company. That is pretty far speculation.

Then again, that would seem to be HP's specialty nowadays...Along with printers of course.

smek · #16 Post by **smek** » Wed Sep 20, 2006 8:12 pm

My touchpad was damaged about a month ago because one of the keys poped out and I absolutly couldnt get it back in. I called them up and I got another touchpad overnighted to me. No questions asked.

However I am concerned about getting such a message, I got 2 more since than. I have changed the message center versions to make sure it wasnt a mistake. My warranty is running out in a few months, and I dont want my battery to "brake" somehow and have to pay for that out of my own pocket.

briansmith · #17 Post by **briansmith** » Wed Sep 20, 2006 9:34 pm

Chris, I was just saying that, if I was a laptop manufacturer, right now I would exchange any battery that causes any error message like this, so as to minimize the chances of bad press and/or lawsuits. Nowadays, thanks to forums like this, Engadget, etc., it is easy to get bad publicity.

In particular, why would any manufacturer be willing to risk somebody posting something like "Lenovo refused to exchange my battery when I told them it was defective, and then it blew up?" That would be nearly impossible to run damage control on. Plus, that is ambulance-chaser heaven.

I don't have anything against Lenovo--actually, I love the T60 I just bought (the first Thinkpad I've ever used). I just think it is strange to FedEx somebody a keycap and then avoid sending them a new battery, all things considered.

JohnDrake · #18 Post by **JohnDrake** » Sun Sep 24, 2006 6:51 pm

I think this is a hoax. Message Center doesn't post messages like this...

smek · #19 Post by **smek** » Sun Sep 24, 2006 7:14 pm

JohnDrake wrote:I think this is a hoax. Message Center doesn't post messages like this...

And you know this because you have seen all the messages that it can send? Before questioning several people Id do a little research first.

JohnDrake · #20 Post by **JohnDrake** » Tue Sep 26, 2006 11:09 pm

How about this:
http://www-307.ibm.com/pc/support/site. ... IBM-MSGCTR

"The Message Center displays messages to inform you about helpful software that is preinstalled on your PC. The Message Center can also provide messages from the web about new updates available to keep your computer current."

It does not do internal error messages...

Z60t - where does the Message Center get it's messages from?

Z60t - where does the Message Center get it's messages from?

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