accident care

[Pericles]

On Sept 19 I bought a Thinkpad R61i from Staples.I intended to get customer care so I checked the warranty info from your site.I was shocked to see the it listed as being in warranty coverage for 3 months.I was under the impression that you must get accident care within 30 days of warranty activation.Knowing this I knew I couldn't upgrade the warranty until this was corrected.
After a couple of weeks with the help of Staples the warranty info was corrected to to start on the date of purchase.In mid October I called the thinkpadtelephone number to get accident care.The representitive stated that I must get accident care at the time of purchase.I told him I was under the impression that you had 30 days from purchase days ,can he checked with a manager. After waiting 25 minutes a manager he told me no you have to buy Thinkplus care at the time of laptop purchase.I told him I was under the impression you have 30 days to decide,he stated I was wrong anything can he help me with and I stated no,dissapointed I couldn't get thinkplus.
Yesterday I was reading this forum and read this link from lenovo's website:"Upgrades are effective from the original date of hardware purchase, regardless of upgrade purchase date. For instance, if you purchased a machine on February 1, 2004, and then bought a four-year upgrade, your coverage will end on January 31, 2008.ThinkPad and Lenovo 3000 Protection accidental damage coverage must be purchased within 30 days of your new ThinkPad or Lenovo 3000 notebook product order, and your service term begins concurrently with the product warranty.""
I emailed this to lenovo this morning and haven't heard anything back yetDo I have any recourse?The machine works fine and I am generally carefull with my stuff.Anyone offer advice?

[Pericles]

No advice?Lenovo reply was call us again and I feel that would probably be a waste of time.Anyone have a supervisor they have dealt with that I can contact?Or just forget the whole deal?

[carbon_unit]

I would call again. It is unlikely you will get the same person again and they may have been mis-informed. You may well get better results from another person.

[Pericles]

I called again this time in the morning and got a Nort American center.He was surprised at what I told him and said he would check with a manager and get back to me,no reply yet.
Thank you for your reply.

[Pericles]

Nothing yet and I don't expect a reply.This company really doesn't have a clue to customer service.They will learn in the long term though and they lost out in a sale.Shame because the machine itself is very nice.oh well.