Entry to setup LOCKED

[John Estal]

I have a A21M which does not let me enter setup since it is powerup locked. The F1 F12 prompts are there. If I press F1 I am taken to the padlock symbol and the smaller square symbol to it's left. If I don't press F1 (to enter setup) it times out and gives me the padlock symbol. Also I get the message that time is not set

I read that by removing the CMOS battery from its connector, wait
for a few minutes and then power up, that the CMOS will be set to default which disables the lock. This is not working.

Any ideas??

[Harryc]

It sounds like it has a Supervisor Password set. That is not fixable by conventional means. We don't discuss how to disable supervisor passwords on this forum.