pc-cillin on R51

[silasH]

Would appreciate any ideas on this problem: Trying to install Pc-Cillin 2005 on R51. Have been trying to solve this for three weeks with Trend Micro Support Staff. They clearly have no idea what I should do. They keep asking for information on the system and I keep sending it but to no avail. Some of their advice seems reasonable, other seems nutty. I've tried it all. Nothing works.

Situation: Purchased and downloaded software. Installed without a problem. Software will NOT update either automatically or manually. Attempts at manual update indicates software is "updating" but it is not, it just hangs there. Timed it for 45 minutes once. Have changed serial number (provided by Support); have added more RAM (my idea). Nothing works. The installed software is, of course, out of date and is supposed to be updated automatically after installation. Downloaded version provides no protection for new problems. Everyting looks correct but it will not update itself. Anybody got a clue? Getting desparate cuz gotta go out of town and need to take TP with me. Thanks!

[kreso]

Hi there
That have nothing to do with R51. What kind of OS you have. If WinXP than check WinXP security setting. Any proxy or firewal. If yes check setting

[silasH]

Thanks for the suggestion. I had checked everything, including security setting in XP. Have surrendered, installed McAfee and requested a refund for Pc-cillin.