Unexpected Shutdowns..

[brucehe]

Hello all,

I have had W7 do a shutdown and restart on my T60p and a friends T60 while in sleep mode. The machines reboot and gives a message "Windows has recovered from an unexpected shutdown" . It gives a dump file and sysdata.xml file location, but interpreting these are beyond me.

It has happened once on the T60p machine and twice on the T60. I updated several drivers on the T60 and it has not happened again yet. The T60p has pretty much all up to date drivers.

The T60p has been having quite a few abnormal shutdowns as when I pull it out of the docking station after doing an undock commmand it tends to loose its marbles and not restart sometimes.

One story I read says that many abnormal restarts could corrupt system files.

Any ideas?

Bruce

[redsparrow]

Hi,

You could try Bluescreen View, which will give you a list of all recent BSOD's and the drivers that are a likely cause.

http://www.nirsoft.net/utils/blue_screen_view.html

Maybe also look under Event Viewer and see what warnings or errors are shown just prior to the shutdown.

Also, if you're concerned about corrupt system files you could run the "SFC /Scannow" command under administrative mode.

[brucehe]

Hello,

thanks for the guidance. I ran BlueScreenView and it shows caused by "ntoskrnl.exe":

021312-17487-01.dmp 2/13/2012 5:53:40 PM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`02e68060 fffff800`00b9c518 fffffa80`029a19c0 ntoskrnl.exe ntoskrnl.exe+7cc40 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+7cc40 C:\Windows\Minidump\021312-17487-01.dmp 2 15 7601 1,696,064


I ran SFC / Verifyonly and no integrity violations were found.

I ran the event viewer and saw this;

Critical 2/13/2012 5:53:24 PM Kernel-Power 41 (63)
Warning 2/13/2012 5:54:22 PM ACPI 15 None

Any thoughts about what the problem might be?

Again, running W7 64Bit on a T60p.

Thanks,

Bruce

[redsparrow]

Hi Bruce,

0x0000009F: DRIVER_POWER_STATE_FAILURE

A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

Try this....Start>Search for "reliability">View Reliability History

This will give you a chart showing you any recent software installations, unisntalls, windows updates and crashes. See if you can identify any change you made to the computer prior to these crashes occuring.

[brucehe]

Great tool. It shows I have had "Firefox Plug In Container" stop working quite a few times, a day or so before Windows stops working. I have also had " Windows was not properly shutdown" quite a few times. I have issues pulling the unit from the docking station and sometimes even though I do an undock the unit will not be happy unless I put it in sleep mode after it is undocked. The improper shutdowns do not seem correlated to the W7 shutdown.

Bruce

[Bill Z]

Brucehe,

Had a similar problem with a machine when moving from Vista to W7. It seemed there was a hardware issue that was incompatible with the W7 Hibernate mode. When it came out of hibernate, it would look like nothing was wrong for about 1 minute and 10 seconds then re-boot. I could set my watch by it.

What I did was go into the OS and turn off auto Hibernate and power saver modes. Now, no problem.

Just maybe this will help.

[brucehe]

thanks for the idea, but I don't think this is the problem. The shutdowns occurred when in the docking station. Hibernation mode was "Never" for AC power mode. It was "30 minutes" for battery mode so I did turn that to "Never" just in case.

Bruce

[redsparrow]

Did you ever figure this one out?

[brucehe]

No, did not figure this out. Just had it crash while watching video. First time I actually saw BSOD while using the machine. According to the Reliability Report Plug in container for Firefox stopped working followed by a Windows stop.

Here is Blue Screen Viewer info:

061312-32760-01.dmp 6/13/2012 12:32:28 AM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 ffffffff`82b9d2e0 00000000`00000001 fffff880`03f81acb 00000000`00000005 ntoskrnl.exe ntoskrnl.exe+7f1c0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17803 (win7sp1_gdr.120330-1504) x64 ntoskrnl.exe+7f1c0 C:\Windows\Minidump\061312-32760-01.dmp 2 15 7601 280,744

I don't have the knowledge to troubleshoot from here.

Any ideas?

Thanks,

Bruce