Windows Xp Professional --> Windows 7

[ranjit]

Hi craigmontHunter,

I received a BSOD again this morning. The details of the Stop error are as follows:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time tou've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options, such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options and then select Safe Mode.

Technical Information:

*** STOP: 0x0000008E (0xC0000005, 0x8994A979, 0xA668F998, 0x00000000)
*** tcpip.sys - Address 8994A979 base at 8991E000, DateStamp 4ce789c0

Collecting date for crash dump
Initializing disk for crash dump
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete

Contact your system admin or technical support group for further assistance.

I hope the above helps to rectify this BSOD Stop error.

Cheers,
Ranjit

[craigmontHunter]

The file/driver you are having the issues with is tcpip.sys. As of right now, I have found a microsoft site with directions on how to reset the tcp/ip protocol. from what I have found, the instructions outlined here have fixed other people's simmilar bluescreens. You may also want to run memtest and make sure that you do not have any problem ram.

[ranjit]

Hi craigmontHunter,

Thank you
I have used the "Fix iT" utility to fix the tcpip.sys STOP error and so far in two days I have not seen the blue screen. I hope it stays that way.

The other problems that I am having with the laptop is the overheating, and the Power manager (v3.45) which only shows dashes in the taskbar.

I have set the maximum CPU to adaptive, and I have uninstalled and installed the Power Manager with no luck.

By the way, how do I run a memtest? I have used ThinkVantage to scan the system with no memory problems.

Cheers,
Ranjit

[craigmontHunter]

Make sure that you have installed the power manager driver, since that is what the power manager uses to interface with the system. (otherwise you are running in max performance = lots of heat)

If the bluescreen has stopped appearing, don't worry about the mtest - that was just if the fixit did not solve the bluescreen.

[ranjit]

Hi craigmontHunter,

Thank you for your speedy response.

I have ThinkPad Power Management Driver v1.62. Is this the one you are referring to?

Btw, how can I check the temperature of the CPU? Is there a Windows 7 utitlity?
What else can we try?

Cheers,
Ranjit

[Peak2Peak]

Btw, how can I check the temperature of the CPU? Is there a Windows 7 utitlity?
What else can we try?

Try out free utility software: PC-Wizard from CPUID

[craigmontHunter]

PC wizard works for temps, or try TPfancontrol - there should be a link for it somewhere

Could you try uninstalling both power manager and the driver, restarting and re-installing them (driver first, then power manager) - it could just be a configuration error, since I have had simmilar problems before.

[sarbin]

tpfc: http://www.thinkpads.com/forum/viewtopi ... 20#p375720

[ranjit]

Thank you, Peak2Peak, craigmontHunter and sarbin, for the links and useful information.

Apart from the overheating issue, I am now have two additional performance issues as well. The first one is,

Name: Host Process for Windows Tasks
Filename: taskhost.exe
Publisher: Microsoft Corporation
Date reported: Friday, March 25, 2011
Time taken: 10 seconds

The second problem is,

Name: Intel PRO/1000 Adapter NDIS 6 deserialized driver
Filename: E1G60I32.sys
Publisher: Intel Corporation
Device: Intel(R) PRO/1000 MT Mobile Connection
Date reported: Saturday, March 26, 2011
Time Taken: 149.2 seconds

The Windows 7 Professional system has started to slow down causing Windows to shut down slowly, and the above driver is causing Windows to stand by or hibernate slowly

How can I fix these irritating problems?

Cheers,
Ranjit

[ranjit]

Hi All,

Well, the BSOD has returned. I got the Stop Error twice today! I am also having lots of headaches tryong to sync my Hewlett-Packard iPAQ 2790 with this laptop running Windows Mobile Device Center v6.1.

Although, I like windows 7 Professional very much, I am getting quite fed-up with all these problems. If we are not able to fix the overheating (CPU temperatures in the 45 to 70 degrees C range), driver interferring with sleep and hibernation routines and slowing down the system, BSOD stop error due to tcpip.sys, and other performance issues indicated above, I am thinking seriously of moving back to Windows XP Professional.

Is it possible, and has anyone run Windows 7 Professional smoothly without all these errors on a IBM ThinkPad T42 machine?

Cheers,
Ranjit

[craigmontHunter]

I ran windows 7 enterprise on my T41 (with a T42 Motherboard) without any issues, but I was running fairly basic software (Office, IE, audacity and Visual studio Express) Just out of curiosity, are you running any specialised programs that require lower-level access to something, or virtualized drivers (i.e. virtual network adapters...)? When you get the bluescreens, are you on wireless, wired or both?

[ranjit]

Hi craigmontHunter,

I am also running basic software, such as Office 2007, Norton AntiVirus 2011, ZoneAlarm Pro, Ad-Aware Pro, Internet Explorer 9, Yahoo Messenger, Skype, Google Earth, WinZip v15.0, TPFanControl, PC Wizard, WS_FTP Professional, HP 470 Printer software, Paint Shop Pro X3, PerfectDisk v11.0, Nero 10 and Windows Mobile Device Center (sync software).

Right now, I am only on IE and the CPU temp is 72 degrees C!

I am not sure what you mean by "specialised programs that require lower-level access", and "virtualized drivers".

I get the BSOD out of the blue. Sometimes I get it when I am on wireless, sometimes when I am not. I am usually not on wireless and on wired networks at the same time.

I hope this helps.

Cheers,
Ranjit

[craigmontHunter]

The drives thing would be virtual pc and the like, where it installs its own networking setup (you don't have it, so that's not the problem)

In regards to the CPU temp, could you download CPUZ and get the core speed (more specifically, if it is changing at all) - if it is locked at max speed, that would generate lots of heat. If it is locked at max speed, go into the windows 7 "power options" area (NOT powermanager), click "change plan settings" of your current power plan, "change advanced power settings", select "processor power management" from the box that comes up, choose min processor speed, and select 5% - this will enable throttling, keeping the system cooler.

In regards to the BSOD, it looks like some people have had issues with zone alarm on windows 7 - could you try uninstalling it for a little while as seeing if that solves the problem?

I hope this helps
Jack

[ranjit]

There are three hot fixes from Microsoft that resolves the tcpip.sys BSOD stop errors, Jack. I think you are right. The problem is created by ZoneAlarm Pro. These hot fixes are:

http://support.Microsoft.com/kb/976759
http://support.Microsoft.com/kb/979278
http://support.Microsoft.com/kb/981889

You need to install them before installing ZoneAlarm Pro.

I am going to try them and see if they will clear the BSOD.

Cheers,
Ranjit

[ranjit]

Hi Jack,

Should the "system cooling policy" be set to "active" as opposed to "passive", and should the "processor Power management -maximum processor state" be set to 85% in "power options?

Cheers,
Ranjit

[craigmontHunter]

Yes, if it is plugged in, the system cooling can be set to active (just means the fan will come on, rather than the system get hotter - trade off between battery life and heat)

I would put the maximum at 100, and the minimum at 5% - this will allow the processor to do it's work, then slow down. You may want to check taskmanager and see just how much cpu power is being used as you work - if it is idle, then is should slow down to ~600mhz, saving a lot of heat. Try running CPU-Z and make sure that the processor is throttling like it is supposed to be.

I hope that you can solve the blue screens.

Jack

[ranjit]

Its been exactly a week and I have not had a single BSOD! In my case, it is definitely ZoneAlarm Pro that was causing the BSOD. I checked with ZoneAlarm and they asked me to apply two hotfixes mentioned above. I tried to apply these hotfixes, but unfortunately, my system would not allow it for some reason. Maybe, it is already included in Windows 7 Professional SP1. I am not sure.

Regarding the temperatures, I installed both the CPU-Z and TPFanControl softwares, and I found that the core speed is throttling as it should. My minimum speed is ~600MHz and maximum is ~1598 MHz. My temperature ranges from 38 degrees C when the system is idling to around 80 degrees C when I watching a video or doing some intensive work. Is it posible to control these higher temperatures?

How should I deal with the ZoneAlarm Pro issue?

Cheers,
Ranjit

[abubeti]

What does "beginning dump of physical memory" mean?

1) The system crashed because of a bad registry hive.

2) It dumped memory to disk to aid in diagnosing the crash.

Your problem is (1) and not (2).

You may have corrupted the file by your abrupt power shutoff. Though it reads as though the boot loader has tried all possible alternatives and failed.

I don't think last-known-good is going to help. Last-known-good does not affect the SOFTWARE hive, only SYSTEM\CurrentControlSet; and even last-known-good selects within a hive, which does not help you to recover from an inability to load the hive at all.

Unless you've got backups, you may be looking at a reinstall.

But see if this helps:


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Admin edit: Removed URL from this necro-post. Not sure if it is a valid page but dredging up a 5 year old thread is very suspicious.