sent in a t23 for repair they sent me a t42

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snackycat · #1 Post by **snackycat** » Tue May 31, 2005 5:37 pm

I sent in my T23 3 weeks ago for repair it would not boot up I received a call from billing stating the parts and labor would be 154$ to fix i agreed and gave them my visa card number. 2 days ago i received my laptop and it was a new t42

i was so excited but now i am worried If i call them to ask why i was sent a upgrade maybe they will tell me i was sent the wrong pc

and they might want it returned

I loved my t23 but it was only 1.13 ghz this one is way better should i be quiet and pretend this never happened or should i call them before they charge my visa card my card was charged 154$

gentoo · #2 Post by **gentoo** » Tue May 31, 2005 5:45 pm

Do you have a packing slip? What does that say? If the receipt says it's a T23 then you know they stuck the wrong unit in the box. If it says T42 then I would call them anyway and ask. Either they'll tell you they ran out of T23s and upgraded your model, or they'll say it was a mistake. At that point, if you complain enough I have a feeling they'll let you keep the T42 anyway.

snackycat · #3 Post by **snackycat** » Tue May 31, 2005 6:11 pm

The packing slip said t23 with my old serial# the unit was not under any service contract thats why i was charged for repairs i just hope i did not get someone elses pc and they got mine

i dont want any trouble

Steve007 · #4 Post by **Steve007** » Tue May 31, 2005 6:28 pm

snackycat wrote:I sent in my T23 3 weeks ago for repair it would not boot up I received a call from billing stating the parts and labor would be 154$ to fix i agreed and gave them my visa card number. 2 days ago i received my laptop and it was a new t42 i was so excited but now i am worried If i call them to ask why i was sent a upgrade maybe they will tell me i was sent the wrong pc and they might want it returned I loved my t23 but it was only 1.13 ghz this one is way better should i be quiet and pretend this never happened or should i call them before they charge my visa card my card was charged 154$

Keep quiet and pretend it never happened

MadeInJapan · #5 Post by **MadeInJapan** » Tue May 31, 2005 6:58 pm

Some guy will be posting on here soon complaining of IBM's service, that they sent in a T42 still under warranty and was sent back a T23 out of warranty....LOL

Navck · #6 Post by **Navck** » Tue May 31, 2005 6:59 pm

You sir should be happy..
IBM/Lenovo = They felt sorry for you, so they gave you a T42

#7 Post by **JaneL** » Tue May 31, 2005 7:05 pm

I can't believe you're even asking this. What if it were your T42 that had been sent elsewhere?

Karma bites. Call them, and find out what's up.

Navck · #8 Post by **Navck** » Tue May 31, 2005 7:10 pm

nonny wrote:I can't believe you're even asking this. What if it were your T42 that had been sent elsewhere?

Karma bites. Call them, and find out what's up.

And if they did send it to him, it would be a nice thing. Calling sounds good too.

UCI2CI · #9 Post by **UCI2CI** » Tue May 31, 2005 7:36 pm

check the online warranty status of the system you recieved by mistake, what does it say?

#10 Post by **K. Eng** » Tue May 31, 2005 9:01 pm

I agree. If your machine was unrepairable, I think a Lenovo representative would have called you to ask if a T42 replacement would be ok with you. My hunch is that someone put the wrong machine in the return box, and you have in your possession someone's T42

It would be ironic if, as MadeInJapan suggests, someone posted here saying that they sent in a T42 for repair and got a T23 back...

nonny wrote:I can't believe you're even asking this. What if it were your T42 that had been sent elsewhere?

Karma bites. Call them, and find out what's up.

baraider · #11 Post by **baraider** » Tue May 31, 2005 11:22 pm

It gotta be some funny sh*t when i read that poor guy here....

Poor guy: " What's going on with the levono? I hate them...they messed up my computer...when i sent my T42 in for service, they didn't fix anything except changed the T42 logo to a T23 and changed my serial number.My computer feels and look slow old now...what do i do....i hate levono...."

Plinkerton · #12 Post by **Plinkerton** » Wed Jun 01, 2005 2:20 am

Yeah, as much as I hate to say it, I'd call them. I'd be too worried about everything that could happen.

I've seen Karma do it's stuff WAY too many times...

Steve007 · #13 Post by **Steve007** » Wed Jun 01, 2005 4:31 am

Plinkerton wrote:Yeah, as much as I hate to say it, I'd call them. I'd be too worried about everything that could happen.

I've seen Karma do it's stuff WAY too many times...

Karma? What a load of crap.

You people make me laugh!

#14 Post by **dorronto** » Wed Jun 01, 2005 7:24 am

Sounds good to me!!!!!!!!!

Nolonemo · #15 Post by **Nolonemo** » Wed Jun 01, 2005 8:46 am

Steve007 wrote:Karma? What a load of crap.

You people make me laugh!

Unless one is a sociopath, one knows when one is doing wrong. One's unconscious will always engineer something to make amends.

Conmee · #16 Post by **Conmee** » Wed Jun 01, 2005 10:09 am

Well, I don't give much credence to karma, fate, destiny, etc, although dumb luck has come through for me on many occasions... lol

If you're worried enough to post on a forum asking for assistance with your moral dilemma, you should probably just go ahead and call Lenovo. Fact of the matter is that they probably couldn't repair/replace it in an acceptable/economic fashion, despite charging you $154 or whatnot, and so they figured they'd throw a T42 your way to make amends for your trouble. Besides, a few others on this forum have mentioned sending in older units and getting T41/T42 units in return.

In the end, if you make the call, they will probably tell you that this was done on purpose and to enjoy your new ThinkPad. Then you can rest easy, have a clear conscience, and enjoy the upgrade.

If it WAS a mistake, they probably won't ask you to return it anyhow, unless it was actually someone else's and not a new unit. And if you really could care less about your conscience or moral implications, and you want to keep quiet--don't worry about karma or the other guy... the moment he gets that T2x of yours, he'll raise holy hell and get a replacement as well. lol

Daniel.

Plinkerton · #17 Post by **Plinkerton** » Wed Jun 01, 2005 11:20 am

I find karma to be much different than fate or destiny, and I don't think they belong in the same group.

When one is happy, good things often happen to that person. Now, it's quite possible, and probably probable, that it seems like good things are happening to him, because he is viewing things that happen as good things, even when the thing would be viewed as bad by others.

Don't think of it as the word "karma" because I think that carries a lot of pre-concieved notions.

Good energy brings good things though. And I think if one is aware of it, you won't be able to deny it after a while, because it makes itself so evident.

That's all. So, while it may not be karma, in the traditional sense of the word, you get what I mean.

Conmee · #18 Post by **Conmee** » Wed Jun 01, 2005 11:50 am

Plinkerton...

I guess I was just working under the general subheading of "Superstition"... lol... and being sarcastic of course, with no intent on precise or philosophical definitions. Whether you thinking being a good person means good things are coming your way (or vice versa) or that a supreme being either has it in for you or has paved your way with gold (or free T42's in this instance), it's all the same--subjective philosophical discourse--semantics/definitions aside. And as far as "glass half-empty" or "glass half-full" dispositions and outlooks on life... one's psychological state/outlook will color something as good or bad depending on mood/disposition/perception... so I would expect differences between the eternal optimists and pessimists of the world (I tend to lean toward the former myself).

Having said all that, however, I tend to go with my intuition/instinct on moral issues... if it feels/seems wrong, it probably is, within the framework of my own moral code. As far as this T42 issue is concerned, if it were ME, I'd call and straighten out the situation, and verify that I indeed was to receive the T42 legitimately.

Daniel.

GoEatFood · #19 Post by **GoEatFood** » Wed Jun 01, 2005 12:46 pm

Steve007 wrote:
Plinkerton wrote:Yeah, as much as I hate to say it, I'd call them. I'd be too worried about everything that could happen.

I've seen Karma do it's stuff WAY too many times...
Karma? What a load of crap.

You people make me laugh!

alright, let me ask you this? do you know about energy? you know every thing is energy, correct? now, if every thing is energy and you put out negitive energy there is an imbalance of negitive energy in your "space" when there is an imbalance things always tend to balance themselfs out.

now, I might be wrong, you might think I'm crazy. what ever...but, from my experence you do get back what you put into the world. I wouldn't call it karma but, a force of the universe.

#20 Post by **AlphaKilo470** » Wed Jun 01, 2005 2:54 pm

Keep on the low about the T42. That "poor guy" on the other side will, hopefully, have documentation tha the sent his computer in. If he does, that, combined with IBM records can help him get a T42 while you keep the one IBM sent you and the ending will be one less T42 in IBM's stock.

The file cabinet can contain some very powerful stuff depending on when and where it's contents are pulled.

Plinkerton · #21 Post by **Plinkerton** » Wed Jun 01, 2005 3:11 pm

Yeah, I call it the force of the universe also, but people think I'm a crazy hippie when I talk like that. karma seems to be a more overall accepted term, though somewhat incorrect.

Anyway, if it were me, I may wait a while and then call. Im not really sure, as it hasn't happened to me. I know I want to figure out the situation though.

AlphaKilo makes a great point though. If you have recieved a new T42, and not someone elses, that other person won't be missing their computer, you know?

So, it will indeed just come out of IBM's supply, and as contradictory as it may sound, I have no moral issue taking something froma multi billion dollar company.

Bob Collins · #22 Post by **Bob Collins** » Wed Jun 01, 2005 3:59 pm

Plinkerton wrote:So, it will indeed just come out of IBM's supply, and as contradictory as it may sound, I have no moral issue taking something froma multi billion dollar company.

This is called shrink. That is why companies like IBM have to charge a bit more for products, to cover the cost of theft.

Now, on the other hand, doing the right thing is to call and ask what's up? If they tell you to keep it, all is good, if it is a mistake they will make some kind of ammends.

Or perhaps I am the usual sucker who tries to do the right thing.

Thinker · #23 Post by **Thinker** » Wed Jun 01, 2005 3:59 pm

Actually, what I would do is send IBM a mail immediately thanking them for the upgrade, and wait for their response. There is no need to imply IBM made a mistake, but if they did at least you are giving them a chance to figure it out without hurting too much your chances to keep the new t42.

Plinkerton · #24 Post by **Plinkerton** » Wed Jun 01, 2005 5:03 pm

Well, Mr. Collins, I was just saying that I don't have a moral issue with taking from a billion dollar company.

In this instance though, I don't think I'd be able to keep my mouth shut. I would at least email them, telling them what happened.

The reason for that though, would be not that I would feel bad for IBM, It's just that I know what's right, and I know that not saying anything is one of those possibly "less right" things to do.

But, IBM does charge a bit more for their products, and WE'VE ALL PAID THAT amount, and we're all here talking about it.

So, since we've all paid that amount, it doesn't seem as if IBM would be hurting from losing one T42.

no_man · #25 Post by **no_man** » Wed Jun 01, 2005 5:06 pm

I completely agree with Thinker, for how dare us believe so strongly in this Thinkpad stuff by IBM, and then think so little of their professional work spirit. They made no mistake, they are in control, enjoy the fruits rewarded you, for you have been blessed.

wolfman · #26 Post by **wolfman** » Wed Jun 01, 2005 5:53 pm

I'd give IBM a call. It sounds like a screw up and I think that's the ethical thing to do.

admsteiner · #27 Post by **admsteiner** » Wed Jun 01, 2005 6:24 pm

Definitely call them.
Why?
1) If it was your T42 that was sent in and you had a T23 returned, would you not be upset? And if there was important information on there...?
2) Its the right thing to do. Regardless of whether it is a billion dollar company or a mom and pop store, the right thing to do is notify them. We use the excuse of it being a billion dollar company to salve our conscience when we do whats wrong.
3) If you keep the T42 and you shouldn't have it will end up costing all of us more. Levono/IBM must increase its cost to cover theft. That we have paid this until now (as mentioned by someone else) gives you no right to keep it. It does mean that the price added on for theft will go higher.

MOST IMPORTANTLY:
Since some on this board seem to take the position of "Big Bad IBM Corp." vs. "Small Nice Little Guy" makes it ok to steal, think about this;

4) IBM has records of who (which tech) worked on your laptop. What happens when IBM looks up the record of the T23 sent to someone who was to have a T42 repaired and finds its "John Smith." Perhaps they will think that John Smith had a T23 lying around and wanted a T42, so he "exchanged it." John gets penalized or even fired. He definitely gets a negative mark in his record, perhaps denying him a promotion. Now you're not stealing from IBM but from a lowly tech who is working hard to make ends meet and put food on the table.

At banks, supermarkets, movie theatres and other locales they count the money in the register at the end of the shift. They compare it to receipts and see if any is missing. If it is, guess where it comes out of? The company doesn't "absorb" the loss, they take it out of the cashiers paycheck.

Do the right thing. Call them.

--Adam

#28 Post by **JaneL** » Wed Jun 01, 2005 6:35 pm

Plinkerton wrote:Well, Mr. Collins, I was just saying that I don't have a moral issue with taking from a billion dollar company.

Stealing is stealing.

no_man · #29 Post by **no_man** » Wed Jun 01, 2005 6:42 pm

Believe this: large (and small) companies have work procedures in place to keep inventories in sync and screw ups from happening, also, do you think the repair team is also the shipping team, hardly. If this were a problem issue, it would occur regularly, we would be all over it. So do as Thinker advised, and believe IBM was in full control of their actions.

Nolonemo · #30 Post by **Nolonemo** » Wed Jun 01, 2005 7:10 pm

If they were doing an out of warranty for-cash repair job, as it seems, I don't believe for a moment IBM (or any company) would give you an upgrade like that for nothing. It's clearly a mistake by IBM.

sent in a t23 for repair they sent me a t42

sent in a t23 for repair they sent me a t42

Re: sent in a t23 for repair they sent me a t42

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