Never, EVER use EcoParcel to ship any packages in Europe!
Below is the tracking history of my recent nightmare with this untrustworthy outfit.
They are constantly lying through their backteeth.
After signing up and placing an order for a package to Spain, almost daily I received this email in the evening:
After a week of their senseless and useless dallying I had enough!Collection problem - Traffic Problems
Collection was not made due to lack of time.
We are very sorry for that, courier will make a collection as fast as possible next working day.
I looked all over their website, but couldn't find ANY phone number or email address to contact them.
So I went to PayPal (which I had used to pay them) and opened a dispute to get my money back.
Lo and behold, within hours I got an email from EcoParcel, who BTW use the strangest of email-addresses:
[name]@ecoparceleu-bdcf0f5ae426.intercom-mail.com
It took several emails with several employees (all using the same [name]@eco.... address), before I convinced them to cancel my order.
They wanted to put the refund in my (freshly opened) account for future use, but I eventually managed for them to send the refund to PayPal.
So far so good, on 28/10/2020 the order was cancelled and refunded to my PayPal account.
But what do the suckers do?
On 29/10/2020, after 10 (TEN) days, they finally send some driver to collect my (by then cancelled) order!
Obviously he didn't get anything and he then claimed there was nobody home!
On their own website they have one fantastic review after another (probably all made by the same person, but using different localities...)
But look elsewhere for reviews, and it looks quite different! See for yourself.
Or see this, scroll down to read the Reviews.
My advice again: AVOID EcoParcel LIKE COVID-19!
TRACKING HISTORY
Oct. 29, 2020, 8:04 a.m.
Collection cancelled - Shipper was absent
Truth: my wife answered the doorbell and told a guy, who could hardly speak English, that there was nothing to collect!
Oct. 28, 2020, 10:49 p.m.
Prepared for collection
Truth: why? The order had already been cancelled
Oct. 28, 2020, 10:46 p.m.
Collection problem - Traffic Problems
Truth: Ireland is on Lockdown, hardly ANY traffic
Oct. 27, 2020, 10:21 p.m.
Prepared for collection
Oct. 27, 2020, 9:57 p.m.
Collection problem - Traffic Problems
Truth: Ireland is on Lockdown, hardly ANY traffic
Oct. 27, 2020, 10:48 a.m.
Out for collection
Truth: finally, hopefully... Nothing! Again...
They did bugger-all over the weekend and the following Bank-holiday Monday.
Oct. 23, 2020, 10:56 p.m.
Prepared for collection
Oct. 23, 2020, 10:43 p.m.
Collection problem - Traffic Problems
Truth: Ireland is on Lockdown, hardly ANY traffic
Oct. 22, 2020, 10:50 p.m.
Prepared for collection
Oct. 22, 2020, 10:45 p.m.
Collection problem - Traffic Problems
Truth: Ireland is on Lockdown, hardly ANY traffic
Oct. 21, 2020, 11:28 p.m.
Prepared for collection
Oct. 21, 2020, 11:25 p.m.
Collection problem - Traffic Problems
Truth: Ireland is on Lockdown, hardly ANY traffic
Oct. 20, 2020, 11:15 p.m.
Prepared for collection
Oct. 19, 2020, 6:29 p.m.
Order confirmed