[censored]! Called to return T60p.........

Message

stephenaron · #1 Post by **stephenaron** » Fri Apr 21, 2006 3:41 pm

I called to return my machine and they said 30 days elapsed yesterday. I said how is that so? They told me its 30 days from when it SHIPS!!! I said it took 2 days to get here. How can they call it 30 days to try out system if i get 28? Anyone have suggestion? Anyone help?

dfumento · #2 Post by **dfumento** » Fri Apr 21, 2006 3:44 pm

If you can certainly prove that you received it less than 30 days ago by the UPS tracking information, call IBM corporate headquaters in Armonk, NY and speak VERY CALMLY and SANELY with the executive offices.

If you want to help your case, just do it very calmly and don't be argumentative.

JHEM · #3 Post by **JHEM** » Fri Apr 21, 2006 3:49 pm

Call back and ask to speak to a supervisor.

Be forceful but controlled and moderate.

Regards,

James

#4 Post by **jdhurst** » Fri Apr 21, 2006 3:59 pm

Do as suggested to see if you can get help. For everyone else, please do NOT wait to the last minute to make this decision. I sympathize for the fox in this case, but I do see the point of view of the hound as well. Make your go / no go decision very quickly.
... JD Hurst

stephenaron · #5 Post by **stephenaron** » Fri Apr 21, 2006 5:37 pm

I checked out their policy online, and as i thought they are correct, that it shows from the date shipped, but it really is irritating.

Greg Gebhardt · #6 Post by **Greg Gebhardt** » Fri Apr 21, 2006 5:58 pm

stephenaron wrote:I checked out their policy online, and as i thought they are correct, that it shows from the date shipped, but it really is irritating.

It has always been from the ship date.

stephenaron · #7 Post by **stephenaron** » Sat Apr 22, 2006 7:50 am

Never suggested it wasnt...just think that calling it 30 days to try out the machine is not very accurate.

lophiomys · #8 Post by **lophiomys** » Sat Apr 22, 2006 9:32 am

I would check if this legal clause is correct according to your local consumer laws.
The seller offers a 30 day trial period, but silently includes the shipping time,
which is at no means under the control of consumer at the receiving end.

If you really want to return it
contact a consumer protection organization and check with their laywers.
Try to get a written statement that shows that
you have tried to return it at the mentioned date within the 30 days after receipt.

HTH

#9 Post by **JaneL** » Sat Apr 22, 2006 9:54 am

lophiomys wrote:The seller offers a 30 day trial period, but silently includes the shipping time

It's not so silent. Here's what it says in the Returns Policy on Lenovo's US web site. I made the relevent text bold:

"For any new Lenovo products, you may return it to Lenovo for any reason within 30 days of the date of invoice and obtain a refund or credit."

You can read it yourself at http://www-131.ibm.com/webapp/wcs/store ... d=10000001

Always read the fine print.

#10 Post by **BillMorrow** » Sat Apr 22, 2006 12:33 pm

stephenaron,
why do you want to return it..?
i love my T60p..!
so far, i find that lenovo has carried on the ibm tradition..

and as you have discovered (and i did too) its 30 days from shipping date..

i had several new thinkpads tha5t a customer backed out on, so i eventually found a customer for them..

right now i have a new tablet that is still in the box..
s..t happens..
you are stuck with a wonderful computer.. it could be worse..

worst case, sell it in the marketplace, here..

tselling · #11 Post by **tselling** » Sat Apr 22, 2006 1:34 pm

Anyone happen to know how much time you have to actually return the machine after the RMA has been issued?