Why am I buying an Lenovo. A Horror Story 1 month old HP

[integra144]

I received my brand new top of the line HP Dv2500t from HP.com September 14, 2007. For the next two weeks the computer was perfect with all of HP’s junk and I truly thought that I made a great choice. I also don’t install any games only Photoshop, office and Norton virus scan. Later, the computer would not start up; it would just stop at the Windows Flash Screen with the Green Lime worm going across the screen. Left it on all night and stayed like that never boating into Windows. I called hp tech support and they told me they could fix it without me losing anything. At the end I had use Recovery Council to System Restore and lose everything. Then comes the next catch the recovery portion was corrupted giving me an error. Hp support said that they will send me a Recovery CD in 3 days. It’s been a week no CD, I spent a few hundred dollars buying Vista Business. I called again at the end of the Week and according to their records NO CD was sent as there was no record of my call or a CD supposed to being sent out. Please note to have anything sent out from HP you must transfer to numerous people each collecting the same information. The CD for Home Premium recovery arrives the next week in a week not 3 days even after the re-order. Totally it took 2 weeks and 2 calls. I don’t bother reformatting again as Vista Business is running fine and meets my needs. A week later the Webcam stops working, call HP they won’t help me as now I have Vista Business and they want me to downgrade or Pay for Support. I do neither as the webcam is not really important to me; the webcam starts working a week later on its own. The computer is great until last week, as the hard drive begins to make a ticking noise, busy light steady, computer locks up or lags for a minute or two. Call HP makes me run though all these diagnostics steps telling me to run it at night “memory diagnostics” from the BIOS. I told him it happens when Windows is running; he tells me that if the steps above don’t have error he wants me to remove the hard drive to isolate the clicking noise to the hard drive. Hello!!! I just said it happens when I launch a big application from Windows like Photoshop or after it boots into Windows and other random spots. So I call the next day telling them no error from the diagnostics, for the first time the person I speak to someone who has PERFECT ENLGISH and sound like an American. She sends me out a hard drive after taking my credit card as collateral. I receive a confirmation email and it says it will arrive 10/26. The order status says still says 10/26 on the 10/26, but no hard drive arrived as the order was never shipped. That call required me to be transferred to numerous people then the phone system disconnects me. I call hp later telling them I don’t want the hard drive as I am returning the computer. For once they sound happy and they EAGRLY tell me returns can ONLY made within the first 21 days of ownership. THE GOOD NEWS is that I can still return it as it bought through my company which has 90 day full refund policy. I ordered a Lenovo IBM t61 ThinkPad, so far everyone I have spoke to seems to be based in America they only downfall is the price and the build time is a whopping three weeks also they ship UPS ground. Also HP never apologized once or offered any sort of compensation even when asked. I lost everything I never made backups after transferring it to a new computer as it was a brand new computer. Also note One tech support told me that I should consider the Recovery CD compensation. Anyone else with this experience or similar, I really liked my notebook, I just hated the problems and HP lack of costumer service or care for the costumers? A lesson learned a lesson told.

Note from Moderator: http://dictionary.reference.com/browse/paragraph

[carbon_unit]

I am not the least bit surprised.
A couple of weeks ago a customer brings in a 6 month old Compaq Presario laptop and tells me it will not start up.
I plug in the power supply and take care of a couple other customers then I try it and it starts right up.
Then I notice the battery is at 2% and charging so I shut it off and let it charge for a while. Later I come back and start it up again, the battery is at 50%. I remove the battery while it is running and it is fine. I try to restart it and now it won't start at all and the power indicator on the front of the laptop is now off.
The power brick is bad. It warms up and quits.
I check the warranty status and see it is in warranty so we "online chat" (to avoid problems with foreign accents) with a technician and she opens a case for us. After some troubleshooting she says she will send out a new power supply in 3 to 5 business days.
5 business days pass and no Fedex. So we "online chat" with another technician who looks at the transcription of the previous chat and says no case was started so after some troubleshooting he reassures us that he will Fedex us a power brick in 3 to 5 business days.
Again 5 business days pass with no delivery. The customer is calling every couple of days to see when she can get her laptop back. Once again we chat with a third technician. This one cannot find any record of the two previous chats or any parts being shipped but he will be sure to get it taken care of. We have to troubleshoot again and he says he will get the shipping info emailed to us in 2 hours or less.
4 hours pass, no email This time we call hp and after getting transferred 3 times we finally get the right person. They open a case and actually give us a case number. Then they make us troubleshoot for a fourth time and assure us that we will get a new power brick in 3 to 5 business days.

I guess we will see if we do or not.

[ryengineer]

Sounds familiar:

HP support: Cross-eyed and brainless (a person's experience)

Note from Moderator: http://dictionary.reference.com/browse/paragraph

Much needed, very!

[wearetheborg]

integra144 and carbonunit, file a compaint at BBB.
This is ridiculous, once they something, they should follow up on it.

[K. Eng]

I received my brand new top of the line HP Dv2500t

I'm not surprised that support was terrible. The dv2500t is a consumer grade notebook with consumer level support.

If you ever buy HP again, make sure to get a business model (like the 6910p). You'll get better build quality and tech support.

Best of luck with your ThinkPad when it arrives

[steveg47]

Moral of the story: Always, Always, Always get a case number from HP before hanging up/disconnecting.

[carbon_unit]

Moral of the story: Always, Always, Always get a case number from HP before hanging up/disconnecting.

You got that right.

We received one power supply yesterday and another one today. Will we get a third one tomorrow? Who knows.