Circuit City Warranty problems and need to vent!

[mikey pizano]

I have to vent because I am getting the short end of the stick for the past 3 months with these people. I got an iPaq HX2495b from a friend in a trade. When I got it from her, she had purchased the Circuit City warranty plan.

So, awhile ago it decided that its going to malfunction on me. So I wait a little while to see if it gets better. I am having a problem where at random the up/down buttons would insert a double press.

I call up my friend and she mails me the warranty information. I go up to the store and I get told that I need to call it in since they don't do this in the store. I call up and they tell me that they can't do anything since its still under warranty from HP. I contact them and its not under warranty from them and it expired a few weeks ago.

I wait about 2 weeks and call up City Assure again. They are the ones who do the warranty for Circuit City. They tell me that I need to wait and have the warranty transferred to me. Pretty much my friend has to fax them the unit information and "I am transferring the warranty to Mikey Pizano" on a piece of paper.

She doesn't have a fax machine so she has to mail them it instead. She is in the same state so we figure it shouldn't take that long right? WRONG! I wait 4 weeks and call them again. I am told they never got the letter and have her mail a new one. Okay so she mails the new letter and they get it within a week.

So that took over a month for just the transfer. So now they send me a box with UPS. I get the box, pack it up and send it out. About 2 weeks later I get the iPaq back. Guess what? Its not fixed! They didn't even TRY to fix it!

Then the next few days I get a call from CyberTech, the people doing the "repair" work for City Assure. They tell me that its a corrupted file on the unit that is not being cleared after a hard reset and that I need to let the battery fully drain and hard reset again. I then explain to the guy that the WM5 devices use a persistent memory and this won't work. He says it will so I just left the battery out for 24 hours. I wait another week for that box.

They call back in 2 days and I tell them that yes, it is still doing it. He says a box is being shipped out. I get the box after about a week and send it out the second time. So now we are 8 weeks into the torture. I then get another call on Monday. Now this is where it gets good.

They tell me that its my fault and I am holding down the button too long sometimes and that makes it repeat. Now, this is not my first PDA and I know a lot about them and can tell what the problem is and how to fix it. Its the button sensors starting to die.

Now, they said that they are sending it back to me. This means that I should have gotten it Wednesday since it was 2 day shipping on the 3 boxes. Well now I am starting to think they lost the iPaq and I will contact them if I don't get within a week.

The weird thing is that the tracking number I have from City Assure is turning up sort of blank. It says that they sent an order for a box on March 23, 2008 and they they never got the iPaq. This means that I didn't get a tracking number for the box. I have no clue where the thing is.

Now, compared to Best Buy this warranty is horrible. Best Buy took to weeks to replace the main board in my TV and it came back flawlessly. The VGA port would only display pink screen.

I think that I will be buying a lot less stuff at Circuit City and I will not buy a warranty that is for sure! Thanks for reading this long post and I look forward to your comments.

[Brad]

Sorry to hear of your trouble.

Their store nearest me just closed. I have a feeling with service like you are describing many more should and will close.

Good luck on your repair.

Brad

[mikey pizano]

I hope they do in a way. Not like they are that good of a store anyway right?

[Brad]

I didn't care for their commissioned sales people. One other store with commissioned sales people is no longer around. CompUSA.

Brad

[skitty4gzus]

compUSA sales folks are ridiculous. they talked my mom into buying a compUSA monitor with her HP computer system they bought. Good for the salesman because he gets more commission, bad for my mom because not buying all HP pieces meant she missed out on a rebate. I worked for firedog too installing directv systems, and I HATED with a passion having to go into the store to get customers receivers. Their customer service folks are something else

[Brad]

That's what I am talking about.

Good riddance CompUSA may you rest in peace.

Brad

[mikey pizano]

I never had a CompUSA in my area. Never knew that they got paid on commission either.

[Brad]

You are lucky. You probably never will have one in your area.

Brad

[j-dawg]

The only time I ever liked CompUSA was when they went south and sold all their stuff for cheap.