help with Firefox crashes

[Stevesoura]

This is a long shot but wanted to ask here also. I have been trying to get Firefox to start all day. I have check google and firefox support with no help. The problem is when I double click the firefox logo, it loads firefox, then crashes within one second. I have tried to reinstall, even installing older version with no change. I cant even go into safe mode with it crashing within one sec. Sometimes it does not even load at all. IE is working great. If there are any suggestions, I would greatly appreciate it.

[ArtShapiro]

Hmmm. If I were faced with that irritating problem, and not knowing what else to do, I'd probably at least delete the profile. knowing it's one of the only things over which a user has any control.

On XP, it's in Documents and Settings\<account name>\Application Data\Mozilla\Profiles. In fact, I'd probably delete the whole Mozilla folder. And for good measure it might not hurt to purge any Mozilla keys out of the registry.

It seems that a few minutes of work, even if it's futile, is better than being forced into using IE.

Art

[Radioguy]

First save your bookmarks! (and perhaps your extensions too)

In Vista, everything is here:

C:\Users\*\AppData\Roaming\Mozilla\Firefox\Profiles\*.default (*=variable)

Copy the bookmark.html file, the extensions folder and the searchplugins folder. The crashing may be due to bad extensions, but if it isn't, and you have a few, it's worth saving the folder. same with the search plugins folder. You can paste them back in after a reinstall, and rebooting should restore them.

[msb0b]

Before blowing away the profile, I would try to disable add-ons through Firefox's safe mode. If Firefox stops crashing, then we know the culprit is one of the add-ons.

See diagnostics for approaches on how to identify the problematic component.