X131e Pointing Device problems
Posted: Tue Aug 30, 2016 9:31 am
Hello!
My machine: ThinkPad X131e
Machine type model: 3374
OS: Windows 10 pro (including all updates)
Since some recent Windows update (I presume) the Synaptics Pointing Device does not work anymore. According to device manager it is installed ("connected to PS/2 mouse connector"), has the latest UltraNav device drivers (ver. 19.0.17.85), installation has been confirmed, but in device manager properties it claims "This device is not present, is not working properly, or does not have all its drivers installed (Code 24)". When I open "Mouse" in systems control panel it says: "No connection to Synaptics Pointing Device possible" (translated from German) and suggests to de- and re-install the device drivers.
What I did to change this:
- De- and re-installed device drivers including removal of all Synaptics entries in registry (several times).
- Installed a new keyboard (de-installed it after it brought no result).
- Installed older device drivers.
- Ran Lenovo System Update after de-installing the pointing device.
In BIOS there is no entry where to switch on or off the pointing device, as I found it suggested in other forums. A USB-mouse works properly, but I would like to use the trackpoint again as well.
Has anyone an idea where this error could come from, and what to do to resolve it? Thanks a lot in advance!
Winfried
My machine: ThinkPad X131e
Machine type model: 3374
OS: Windows 10 pro (including all updates)
Since some recent Windows update (I presume) the Synaptics Pointing Device does not work anymore. According to device manager it is installed ("connected to PS/2 mouse connector"), has the latest UltraNav device drivers (ver. 19.0.17.85), installation has been confirmed, but in device manager properties it claims "This device is not present, is not working properly, or does not have all its drivers installed (Code 24)". When I open "Mouse" in systems control panel it says: "No connection to Synaptics Pointing Device possible" (translated from German) and suggests to de- and re-install the device drivers.
What I did to change this:
- De- and re-installed device drivers including removal of all Synaptics entries in registry (several times).
- Installed a new keyboard (de-installed it after it brought no result).
- Installed older device drivers.
- Ran Lenovo System Update after de-installing the pointing device.
In BIOS there is no entry where to switch on or off the pointing device, as I found it suggested in other forums. A USB-mouse works properly, but I would like to use the trackpoint again as well.
Has anyone an idea where this error could come from, and what to do to resolve it? Thanks a lot in advance!
Winfried