E560 Screen Goes Black After Long Idle, Must Reboot

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J Walker
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E560 Screen Goes Black After Long Idle, Must Reboot

#1 Post by J Walker » Sun Nov 12, 2017 10:31 am

When I leave my E560 Thinkpad idle for 20 minutes or so the screen goes black and I cannot awaken it and must hold the power button down and restart. This is annoying. Is there any way to prevent this or to find a key that restores the screen? Thanks.

J Walker
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Joined: Wed Aug 12, 2015 9:10 am
Location: Oakton, VA USA

Re: E560 Screen Goes Black After Long Idle, Must Reboot

#2 Post by J Walker » Tue Nov 14, 2017 2:11 pm

FWIW my laptop is an E570. I hope someone has the answer for this.

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Re: E560 Screen Goes Black After Long Idle, Must Reboot

#3 Post by axur-delmeria » Wed Nov 15, 2017 12:40 am

Have you asked at the Thinkpad subreddit? https://www.reddit.com/r/thinkpad/ I'm afraid there's not many owners or users of E560/570 around here.
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Re: E560 Screen Goes Black After Long Idle, Must Reboot

#4 Post by RealBlackStuff » Wed Nov 15, 2017 6:24 am

Even on Reddit there rarely are any posts about the Edge.
Your best bet is probably the Lenovo forum, but if it's still under warranty, send it in and let them worry about it.

Seems to be a standard Lenovo problem with Windows upgrades...
https://support.lenovo.com/pt/en/solutions/ht080004
https://support.lenovo.com/pt/en/solutions/ht501294
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Re: E560 Screen Goes Black After Long Idle, Must Reboot

#5 Post by J Walker » Wed Nov 15, 2017 2:15 pm

Thanks for the replies. It is still under warranty and I can try to get some help there. The Thinkpad warranty used to provide good technical support as well as factory repair. After my last call I found little tech support but their factory repair was still excellent. The E570 with an i7 processor and SSD is fantastic. I found my way to it because of price and then was very impressed by its performance.

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