Please report Forum-bugs/errors here (PHPBB)

[rkawakami]

The forum software has been upgraded to phpBB version 3.1.3. Currently it should be at a stable point for layout changes; you may notice that the banner area links have changed to return the Drivers and HMM links, to add a new link for looking up MTM information and the removal of the Notifications counter. There has also been some server tune-ups performed. Hopefully this will speed up server response and reduce, if not eliminate, the recent spate of General Errors.

When reporting errors, please provide as much information as possible: what page were you accessing, the time of day, the wording of the error message, how long the error or service interruption lasted (if possible). Thanks!

edit: 10/31/15 Changed to 3.1.6 due to forum crash and restoration from backup.

[RealBlackStuff]

Occasionally the forum takes rather long to go from one page to another (can happen from/to ANY page).
Quite often this happens just after 7am EST, when (I guess) the daily backup starts.
This morning it happened just after 8am EST.

The icon in the browser-tab spins around for up to 2 minutes and then shows a very short forum-page with this error message:

No route found for "GET /viewforum.php"

[rkawakami]

Today, when performing a forum search, I received this (lengthy) error message:

General Error
SQL ERROR [ mysqli ]

The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okay [1104]

SQL

SELECT p.post_id FROM (phpbb_search_wordmatch m1 CROSS JOIN phpbb_search_wordmatch m2 CROSS JOIN phpbb_search_wordmatch m3 CROSS JOIN phpbb_search_wordmatch m0) LEFT JOIN phpbb_posts p ON (m0.post_id = p.post_id) WHERE m0.word_id = 197 AND m1.word_id = 3181 AND m1.post_id = m0.post_id AND m2.word_id = 345 AND m2.post_id = m0.post_id AND m3.word_id = 1646 AND m3.post_id = m0.post_id AND (p.post_visibility = 1 OR p.forum_id IN (2, 3, 5, 6, 8, 9, 10, 11, 12, 15, 16, 17, 18, 20, 21, 22, 25, 27, 28, 29, 30, 31, 32, 33, 35, 36, 37, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 77, 78)) AND p.poster_id = 12775 GROUP BY p.post_id, p.post_time ORDER BY p.post_time DESC LIMIT 250

BACKTRACE

FILE: (not given by php)
LINE: (not given by php)
CALL: msg_handler()

FILE: [ROOT]/phpbb/db/driver/driver.php
LINE: 855
CALL: trigger_error()

FILE: [ROOT]/phpbb/db/driver/mysqli.php
LINE: 194
CALL: phpbb\db\driver\driver->sql_error()

FILE: [ROOT]/phpbb/db/driver/mysql_base.php
LINE: 45
CALL: phpbb\db\driver\mysqli->sql_query()

FILE: [ROOT]/phpbb/db/driver/driver.php
LINE: 261
CALL: phpbb\db\driver\mysql_base->_sql_query_limit()

FILE: [ROOT]/phpbb/db/driver/factory.php
LINE: 321
CALL: phpbb\db\driver\driver->sql_query_limit()

FILE: [ROOT]/phpbb/search/fulltext_native.php
LINE: 833
CALL: phpbb\db\driver\factory->sql_query_limit()

FILE: [ROOT]/search.php
LINE: 545
CALL: phpbb\search\fulltext_native->keyword_search()

From some experiments I just did, it appears that search does not like 4 or more terms being specified, if they all resolve to a valid word/term that has been cataloged. My example was "power switch keyboard connector". If I removed one of the words, it worked. If I misspelled one word, search would either return results based on the three remaining words OR report no matches. For now, I would recommend keeping your search string to three words until we figure out what's wrong. Alternately, you can use a Google search like this:

word1 word2 word3 word4.... site:forum.thinkpads.com

[rkawakami]

The search problem described above has been fixed. You can currently enter up to 9 words/terms in your search request but it's suggested to keep this to a minimum as it does put an extra load on the server when more keywords are submitted.

[theterminator93]

Not sure if this is related to the software update or not, but I got this around 7:25 this morning:

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Followed by this at about 7:30.

General Error
SQL ERROR [ mysqli ]

User thinkpa1_bbuser already has more than 'max_user_connections' active connections [1203]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.

[rkawakami]

I believe that the system backup routine is scheduled to run about that time (~7AM ET); it shouldn't have anything directly to do with the new forum software. The "max_user_connections" error is the same one that's been a problem recently. There's been a few things done to alleviate the issue but it doesn't seem to be totally gone. Usually you can get to whatever page you were trying to access after a minute or two. I think it's related to the number of "guest" accounts that is browsing the forum at that time.

[EvoT61]

Good evening,
today thinkpad.forum does not show rigt title on tabs , it has long line of code or something :
<!-- IF UNREAD_NOTIFICATIONS_COUNT --> (5) <!-- ENDIF --><!-- IF not S_VIEWTOPIC and not S_VIEWFORM -->forum.thinkpads.com - <!-- ENDIF --><!-- IF S_IN_MCP-->Moderator Control Panel - <!-- ELSEIF S_IN_UCP ||| this is where im run out of space, but everything works fine .
Sorry if its wrong place to mention or no need of mentioning.

[rkawakami]

Yes, we are aware of this problem. It should be fixed in a few days.

[Puppy]

There is something wrong when creating/editing a post. It displays big fonts.

[theterminator93]

I've noticed the same thing.

[mpcook]

Whoa, real big. I thought it was just me.

[rkawakami]

Problem noted (I've seen it too in the last couple of days). Using CTRL- to make text smaller can be a temporary workaround but I know it's not a permanent solution. Not sure if there is something that I can change in the phpBB Admin panel; most likely it's a CSS style that's gone AWOL.

[SurrealMustard]

Giant text is still an issue here too on the reply pages. Looking forward to a fix!

[BillMorrow]

yes, i know about the text issue..
it happened when i did a simple edit..

please bear with me..

sorry..

[Nigellus]

I've been getting this one a lot lately:

General Error
SQL ERROR [ mysqli ]

User thinkpa1_bbuser already has more than 'max_user_connections' active connections [1203]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.

[RealBlackStuff]

Every day around 7am (EST) a forum-backup is made, during which the forum is inaccessible.
Takes about an hour, after which it slowly comes back to normal.
Learn to live with it.

[BillMorrow]

i did not know it was taking an hour..
it should be faster..
for some reason there are two backups a day..
not sure why..
also, periodically i will d/l the whole database to local storage..

give me some time to accumulate a little cash in the paypal account and i'll ask joe to look into that and also update to the most recent rev and fix the error i introduced..

[pkiff]

There is something wrong when creating/editing a post. It displays big fonts.

I've noticed the same thing.

Whoa, real big. I thought it was just me.

Giant text is still an issue here too on the reply pages. Looking forward to a fix!

We think we've fixed the oversized font issue on reply pages and composing private messages now. Please let us know if the problem is not resolved for you.

Phil.

[theterminator93]

Looks good to me!

[rkawakami]

As of earlier today (Saturday 10/31), the forum has been brought back online. The outage was apparently started due to an out-of-memory condition on the server. During the initial recovery it was noticed that, in particular, one member's posts were totally missing. It was unknown at that time if any other member's posts had also been lost. It was decided that the best course of action would be to restore from the last backup. That backup was taken early Monday (10/26) morning. In doing so, all of the post which were made after the backup and before the system was brought down for restoration, would be lost - about 20 or so posts from my memory. During the restore process the forum software (phpBB) was damaged so that necessitated downloading the latest version. Bill and RealBlackStuff worked hard over the last few days to get the forum back.

Everything seems to be working again. If you notice something that is not working right, please post to this thread. Thanks for your patience.

[pemati]

My post got deleted. Or something. I posted a message at forum http://forum.thinkpads.com/viewforum.php?f=45 last week I think. I got an email saying I had a reply on Oct 26. I saw the reply then and replied it again. After that the forum got inaccessible.

The link to the post in the email is http://forum.thinkpads.com/viewtopic.php?f=45&t=119413 titled "T420 ethernet and USB issues with dock" however that link leads to another post made by entirely different person now. Maybe I just need to post it again...

[rkawakami]

As I already mentioned in my previous message, there were probably 20 or so posts that have been permanently lost. The board software assigns a unique post number (p=12345 in a URL) to a new post, as well as one for new threads (t=34567 in a URL). Because a backup database was reloaded, those counters were reset which allowed for some duplication of post and thread numbers. You received the notification email before the system broke. After it came back online and users started posting again, those post and thread numbers got reused. That explains why the URL you received in the forum notification email is pointing to the "wrong" thread.

About the only way any of those posts can be recovered is if Google has cached the page and has not already overwritten it; probably a small chance.

[TuuS]

I got an unusual error a few mins ago. I was trying to post a new reply to my own topic and got this error. I used the "browse back" button and tried to resubmit the same post and got the same error, but when I refreshed the page expecting to find either no reply, or duplicate replies but found only one.... odd that one of the errors sucessfully posted the reply but the other did not.

Using Google Chrome browser.

No route found for "GET /posting.php"

[SaskFellow2]

Well besides it not liking my computer or Edge maybe...

I can't get my password reset email, I have tried getting it sent probably 6 times, and it never shows up.

My trusty old T61(bought from new, upgraded far beyond it's original specs) is starting to show it's age, so I picked up a T420s, I figured I could talk about my T61 issues and about making my T420s into machine that I can tote around instead.

Did my old account get deactivated or is there a glitch in the password reset? I noticed signing in with Version 2 of my account, it took me 3 tries before the board accepted my password.

I am running Win 10 Pro x64 with the latest updates, both Edge and IE said I was getting sent a new password, but nothing ever showed up.

Another aggravating thing is the FAQ says to contact the admin to check into account problems if you can't login, but I couldn't find a way to contact an admin that wouldn't give me a log in prompt, which isn't very useful, and I'm sure after the first password reset, the system changed my password, so I made a new account.

[RealBlackStuff]

SaskFellow was last seen on this forum: Sat May 31, 2014 11:56 am

I'm sure an Admin will help you out shortly.

[SaskFellow2]

SaskFellow was last seen on this forum: Sat May 31, 2014 11:56 am

I'm sure an Admin will help you out shortly.

There has been a lot of stuff going on in my life, school, medical, legal, etc etc... It's meant a curbing of many things, and this was one of them unfortunately.

[rkawakami]

@SaskFellow & 2: Give me a couple of minutes to iron this out... work is interfering with pleasure

Okay... I've sent emails to you at ga****@hotmail.com and zm****@gmail.com and a PM with instructions.

[BillMorrow]

I got an unusual error a few mins ago. I was trying to post a new reply to my own topic and got this error. I used the "browse back" button and tried to resubmit the same post and got the same error, but when I refreshed the page expecting to find either no reply, or duplicate replies but found only one.... odd that one of the errors sucessfully posted the reply but the other did not.

Using Google Chrome browser.

No route found for "GET /posting.php"

this error seems to crop up when the forum is backing up..
usually in the "wee" hours of the morning.. 2 am more or less eastern USA time..
sorry..

[BillMorrow]

Well besides it not liking my computer or Edge maybe...

I can't get my password reset email, I have tried getting it sent probably 6 times, and it never shows up.

My trusty old T61(bought from new, upgraded far beyond it's original specs) is starting to show it's age, so I picked up a T420s, I figured I could talk about my T61 issues and about making my T420s into machine that I can tote around instead.

Did my old account get deactivated or is there a glitch in the password reset? I noticed signing in with Version 2 of my account, it took me 3 tries before the board accepted my password.

I am running Win 10 Pro x64 with the latest updates, both Edge and IE said I was getting sent a new password, but nothing ever showed up.

Another aggravating thing is the FAQ says to contact the admin to check into account problems if you can't login, but I couldn't find a way to contact an admin that wouldn't give me a log in prompt, which isn't very useful, and I'm sure after the first password reset, the system changed my password, so I made a new account.

if you email me (i don't want to publish my forum admin email in the open) i'll sort whatever it is out and get you a new password..
but this has usually been working in the past..

note: hotmail and M$ seem to have banned thinkpads.com from their email services as a spam source..
getting unbanned takes more time than i have to sort it out..

so sask fellow, just let me know.. maybe a PM from your new forum account..?

[rkawakami]

Ah, Bill... check your PMs.