Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

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Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#1 Post by rkawakami » Fri Feb 20, 2015 2:38 pm

The forum software has been upgraded to phpBB version 3.1.3. Currently it should be at a stable point for layout changes; you may notice that the banner area links have changed to return the Drivers and HMM links, to add a new link for looking up MTM information and the removal of the Notifications counter. There has also been some server tune-ups performed. Hopefully this will speed up server response and reduce, if not eliminate, the recent spate of General Errors.

When reporting errors, please provide as much information as possible: what page were you accessing, the time of day, the wording of the error message, how long the error or service interruption lasted (if possible). Thanks!

edit: 10/31/15 Changed to 3.1.6 due to forum crash and restoration from backup.
Ray Kawakami
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#2 Post by RealBlackStuff » Mon Mar 09, 2015 10:12 am

Occasionally the forum takes rather long to go from one page to another (can happen from/to ANY page).
Quite often this happens just after 7am EST, when (I guess) the daily backup starts.
This morning it happened just after 8am EST.

The icon in the browser-tab spins around for up to 2 minutes and then shows a very short forum-page with this error message:
No route found for "GET /viewforum.php"

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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#3 Post by rkawakami » Mon Mar 16, 2015 5:24 pm

Today, when performing a forum search, I received this (lengthy) error message:
General Error
SQL ERROR [ mysqli ]

The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okay [1104]

SQL

SELECT p.post_id FROM (phpbb_search_wordmatch m1 CROSS JOIN phpbb_search_wordmatch m2 CROSS JOIN phpbb_search_wordmatch m3 CROSS JOIN phpbb_search_wordmatch m0) LEFT JOIN phpbb_posts p ON (m0.post_id = p.post_id) WHERE m0.word_id = 197 AND m1.word_id = 3181 AND m1.post_id = m0.post_id AND m2.word_id = 345 AND m2.post_id = m0.post_id AND m3.word_id = 1646 AND m3.post_id = m0.post_id AND (p.post_visibility = 1 OR p.forum_id IN (2, 3, 5, 6, 8, 9, 10, 11, 12, 15, 16, 17, 18, 20, 21, 22, 25, 27, 28, 29, 30, 31, 32, 33, 35, 36, 37, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 77, 78)) AND p.poster_id = 12775 GROUP BY p.post_id, p.post_time ORDER BY p.post_time DESC LIMIT 250

BACKTRACE

FILE: (not given by php)
LINE: (not given by php)
CALL: msg_handler()

FILE: [ROOT]/phpbb/db/driver/driver.php
LINE: 855
CALL: trigger_error()

FILE: [ROOT]/phpbb/db/driver/mysqli.php
LINE: 194
CALL: phpbb\db\driver\driver->sql_error()

FILE: [ROOT]/phpbb/db/driver/mysql_base.php
LINE: 45
CALL: phpbb\db\driver\mysqli->sql_query()

FILE: [ROOT]/phpbb/db/driver/driver.php
LINE: 261
CALL: phpbb\db\driver\mysql_base->_sql_query_limit()

FILE: [ROOT]/phpbb/db/driver/factory.php
LINE: 321
CALL: phpbb\db\driver\driver->sql_query_limit()

FILE: [ROOT]/phpbb/search/fulltext_native.php
LINE: 833
CALL: phpbb\db\driver\factory->sql_query_limit()

FILE: [ROOT]/search.php
LINE: 545
CALL: phpbb\search\fulltext_native->keyword_search()
From some experiments I just did, it appears that search does not like 4 or more terms being specified, if they all resolve to a valid word/term that has been cataloged. My example was "power switch keyboard connector". If I removed one of the words, it worked. If I misspelled one word, search would either return results based on the three remaining words OR report no matches. For now, I would recommend keeping your search string to three words until we figure out what's wrong. Alternately, you can use a Google search like this:

word1 word2 word3 word4.... site:forum.thinkpads.com
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
NOTE: All links to PC-Doctor software hosted by me are dead. Files removed 8/28/12 by manufacturer's demand.

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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#4 Post by rkawakami » Fri Mar 20, 2015 2:09 pm

The search problem described above has been fixed. You can currently enter up to 9 words/terms in your search request but it's suggested to keep this to a minimum as it does put an extra load on the server when more keywords are submitted.
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
NOTE: All links to PC-Doctor software hosted by me are dead. Files removed 8/28/12 by manufacturer's demand.

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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#5 Post by theterminator93 » Mon Mar 23, 2015 6:43 am

Not sure if this is related to the software update or not, but I got this around 7:25 this morning:
Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Followed by this at about 7:30.
General Error
SQL ERROR [ mysqli ]

User thinkpa1_bbuser already has more than 'max_user_connections' active connections [1203]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.
Daily: T25 | W520 i7-2860QM·Quadro 2000m·IPS FHD | T420 i7-2640M·NVS 4200m·IPS FHD | X220 i7-2640M | T601F T9900·NVS 140M·IPS UXGA
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#6 Post by rkawakami » Mon Mar 23, 2015 3:21 pm

I believe that the system backup routine is scheduled to run about that time (~7AM ET); it shouldn't have anything directly to do with the new forum software. The "max_user_connections" error is the same one that's been a problem recently. There's been a few things done to alleviate the issue but it doesn't seem to be totally gone. Usually you can get to whatever page you were trying to access after a minute or two. I think it's related to the number of "guest" accounts that is browsing the forum at that time.
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#7 Post by EvoT61 » Fri May 08, 2015 6:29 pm

Good evening,
today thinkpad.forum does not show rigt title on tabs , it has long line of code or something :
<!-- IF UNREAD_NOTIFICATIONS_COUNT --> (5) <!-- ENDIF --><!-- IF not S_VIEWTOPIC and not S_VIEWFORM -->forum.thinkpads.com - <!-- ENDIF --><!-- IF S_IN_MCP-->Moderator Control Panel - <!-- ELSEIF S_IN_UCP ||| this is where im run out of space, but everything works fine .
Sorry if its wrong place to mention or no need of mentioning.
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#8 Post by rkawakami » Fri May 08, 2015 7:14 pm

Yes, we are aware of this problem. It should be fixed in a few days.
Ray Kawakami
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New topic / edit post broken

#9 Post by Puppy » Thu May 14, 2015 2:59 am

There is something wrong when creating/editing a post. It displays big fonts.
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Re: New topic / edit post broken

#10 Post by theterminator93 » Thu May 14, 2015 5:12 am

I've noticed the same thing.
Daily: T25 | W520 i7-2860QM·Quadro 2000m·IPS FHD | T420 i7-2640M·NVS 4200m·IPS FHD | X220 i7-2640M | T601F T9900·NVS 140M·IPS UXGA
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Re: New topic / edit post broken

#11 Post by mpcook » Thu May 14, 2015 5:43 am

Whoa, real big. I thought it was just me.
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#12 Post by rkawakami » Thu May 14, 2015 7:16 pm

Problem noted (I've seen it too in the last couple of days). Using CTRL- to make text smaller can be a temporary workaround but I know it's not a permanent solution. Not sure if there is something that I can change in the phpBB Admin panel; most likely it's a CSS style that's gone AWOL.
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
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Looking forward

#13 Post by SurrealMustard » Tue Jun 23, 2015 8:54 am

Giant text is still an issue here too on the reply pages. Looking forward to a fix!

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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#14 Post by BillMorrow » Wed Jun 24, 2015 3:34 am

yes, i know about the text issue..
it happened when i did a simple edit..

please bear with me..

sorry..
Bill Morrow, kept by parrots :parrot: & cockatoos
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She was not what you would call unrefined,
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#15 Post by Nigellus » Sat Jul 18, 2015 6:50 am

I've been getting this one a lot lately:
General Error
SQL ERROR [ mysqli ]

User thinkpa1_bbuser already has more than 'max_user_connections' active connections [1203]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.
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TP 600E 2645 PII 366MHZ 160MB RAM 37.2GB WIN98SE

Computers do exactly what you tell them at amazing speeds; this can be bad if what you told them wasn't what you had in mind.

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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#16 Post by RealBlackStuff » Sat Jul 18, 2015 7:02 am

Every day around 7am (EST) a forum-backup is made, during which the forum is inaccessible.
Takes about an hour, after which it slowly comes back to normal.
Learn to live with it.

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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#17 Post by BillMorrow » Sat Jul 18, 2015 1:23 pm

i did not know it was taking an hour..
it should be faster..
for some reason there are two backups a day..
not sure why..
also, periodically i will d/l the whole database to local storage..

give me some time to accumulate a little cash in the paypal account and i'll ask joe to look into that and also update to the most recent rev and fix the error i introduced..
Bill Morrow, kept by parrots :parrot: & cockatoos
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Re: New topic / edit post broken

#18 Post by pkiff » Thu Jul 30, 2015 8:38 am

Puppy wrote:There is something wrong when creating/editing a post. It displays big fonts.
theterminator93 wrote:I've noticed the same thing.
mpcook wrote:Whoa, real big. I thought it was just me.
SurrealMustard wrote:Giant text is still an issue here too on the reply pages. Looking forward to a fix!
We think we've fixed the oversized font issue on reply pages and composing private messages now. Please let us know if the problem is not resolved for you.

Phil.
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#19 Post by theterminator93 » Thu Jul 30, 2015 9:47 am

Looks good to me! :)
Daily: T25 | W520 i7-2860QM·Quadro 2000m·IPS FHD | T420 i7-2640M·NVS 4200m·IPS FHD | X220 i7-2640M | T601F T9900·NVS 140M·IPS UXGA
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Re: Please report bugs/errors here (phpBB 3.1.3 installed 2/20/15)

#20 Post by rkawakami » Sun Nov 01, 2015 12:51 am

As of earlier today (Saturday 10/31), the forum has been brought back online. The outage was apparently started due to an out-of-memory condition on the server. During the initial recovery it was noticed that, in particular, one member's posts were totally missing. It was unknown at that time if any other member's posts had also been lost. It was decided that the best course of action would be to restore from the last backup. That backup was taken early Monday (10/26) morning. In doing so, all of the post which were made after the backup and before the system was brought down for restoration, would be lost - about 20 or so posts from my memory. During the restore process the forum software (phpBB) was damaged so that necessitated downloading the latest version. Bill and RealBlackStuff worked hard over the last few days to get the forum back.

Everything seems to be working again. If you notice something that is not working right, please post to this thread. Thanks for your patience.
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
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Re: Please report bugs/errors here (phpBB 3.1.6 installed 10/31/15)

#21 Post by pemati » Mon Nov 02, 2015 4:12 am

My post got deleted. Or something. I posted a message at forum http://forum.thinkpads.com/viewforum.php?f=45 last week I think. I got an email saying I had a reply on Oct 26. I saw the reply then and replied it again. After that the forum got inaccessible.

The link to the post in the email is http://forum.thinkpads.com/viewtopic.php?f=45&t=119413 titled "T420 ethernet and USB issues with dock" however that link leads to another post made by entirely different person now. Maybe I just need to post it again...

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Re: Please report bugs/errors here (phpBB 3.1.6 installed 10/31/15)

#22 Post by rkawakami » Tue Nov 03, 2015 12:15 am

As I already mentioned in my previous message, there were probably 20 or so posts that have been permanently lost. The board software assigns a unique post number (p=12345 in a URL) to a new post, as well as one for new threads (t=34567 in a URL). Because a backup database was reloaded, those counters were reset which allowed for some duplication of post and thread numbers. You received the notification email before the system broke. After it came back online and users started posting again, those post and thread numbers got reused. That explains why the URL you received in the forum notification email is pointing to the "wrong" thread.

About the only way any of those posts can be recovered is if Google has cached the page and has not already overwritten it; probably a small chance.
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
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Re: Please report bugs/errors here (phpBB 3.1.6 installed 10/31/15)

#23 Post by TuuS » Mon Jan 11, 2016 5:38 am

I got an unusual error a few mins ago. I was trying to post a new reply to my own topic and got this error. I used the "browse back" button and tried to resubmit the same post and got the same error, but when I refreshed the page expecting to find either no reply, or duplicate replies but found only one.... odd that one of the errors sucessfully posted the reply but the other did not.

Using Google Chrome browser.
No route found for "GET /posting.php"

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Re: Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#24 Post by SaskFellow2 » Tue Feb 02, 2016 12:06 pm

Well besides it not liking my computer or Edge maybe...

I can't get my password reset email, I have tried getting it sent probably 6 times, and it never shows up. :(

My trusty old T61(bought from new, upgraded far beyond it's original specs) is starting to show it's age, so I picked up a T420s, I figured I could talk about my T61 issues and about making my T420s into machine that I can tote around instead.

Did my old account get deactivated or is there a glitch in the password reset? I noticed signing in with Version 2 of my account, it took me 3 tries before the board accepted my password.

I am running Win 10 Pro x64 with the latest updates, both Edge and IE said I was getting sent a new password, but nothing ever showed up. :(

Another aggravating thing is the FAQ says to contact the admin to check into account problems if you can't login, but I couldn't find a way to contact an admin that wouldn't give me a log in prompt, which isn't very useful, and I'm sure after the first password reset, the system changed my password, so I made a new account.

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Re: Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#25 Post by RealBlackStuff » Tue Feb 02, 2016 12:16 pm

SaskFellow was last seen on this forum: Sat May 31, 2014 11:56 am

I'm sure an Admin will help you out shortly.

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Re: Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#26 Post by SaskFellow2 » Tue Feb 02, 2016 1:39 pm

RealBlackStuff wrote:SaskFellow was last seen on this forum: Sat May 31, 2014 11:56 am

I'm sure an Admin will help you out shortly.
There has been a lot of stuff going on in my life, school, medical, legal, etc etc... It's meant a curbing of many things, and this was one of them unfortunately. :(

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Re: Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#27 Post by rkawakami » Tue Feb 02, 2016 2:08 pm

@SaskFellow & 2: Give me a couple of minutes to iron this out... work is interfering with pleasure :)

Okay... I've sent emails to you at ga****@hotmail.com and zm****@gmail.com and a PM with instructions.
Ray Kawakami
X22 X24 X31 X41 X41T X60 X60s X61 X61s X200 X200s X300 X301 Z60m Z61t Z61p 560 560Z 600 600E 600X T21 T22 T23 T41 T60p T410 T420 T520 W500 W520 R50 A21p A22p A31 A31p
NOTE: All links to PC-Doctor software hosted by me are dead. Files removed 8/28/12 by manufacturer's demand.

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Re: Please report bugs/errors here (phpBB 3.1.6 installed 10/31/15)

#28 Post by BillMorrow » Tue Feb 02, 2016 3:26 pm

TuuS wrote:I got an unusual error a few mins ago. I was trying to post a new reply to my own topic and got this error. I used the "browse back" button and tried to resubmit the same post and got the same error, but when I refreshed the page expecting to find either no reply, or duplicate replies but found only one.... odd that one of the errors sucessfully posted the reply but the other did not.

Using Google Chrome browser.
No route found for "GET /posting.php"
this error seems to crop up when the forum is backing up..
usually in the "wee" hours of the morning.. 2 am more or less eastern USA time..
sorry..
Bill Morrow, kept by parrots :parrot: & cockatoos
Sysop - forum.thinkpads.com

*
She was not what you would call refined,
She was not what you would call unrefined,
She was the type of person who kept a parrot.
~~~Mark Twain~~~

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Re: Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#29 Post by BillMorrow » Tue Feb 02, 2016 3:30 pm

SaskFellow2 wrote:Well besides it not liking my computer or Edge maybe...

I can't get my password reset email, I have tried getting it sent probably 6 times, and it never shows up. :(

My trusty old T61(bought from new, upgraded far beyond it's original specs) is starting to show it's age, so I picked up a T420s, I figured I could talk about my T61 issues and about making my T420s into machine that I can tote around instead.

Did my old account get deactivated or is there a glitch in the password reset? I noticed signing in with Version 2 of my account, it took me 3 tries before the board accepted my password.

I am running Win 10 Pro x64 with the latest updates, both Edge and IE said I was getting sent a new password, but nothing ever showed up. :(

Another aggravating thing is the FAQ says to contact the admin to check into account problems if you can't login, but I couldn't find a way to contact an admin that wouldn't give me a log in prompt, which isn't very useful, and I'm sure after the first password reset, the system changed my password, so I made a new account.
if you email me (i don't want to publish my forum admin email in the open) i'll sort whatever it is out and get you a new password..
but this has usually been working in the past..

note: hotmail and M$ seem to have banned thinkpads.com from their email services as a spam source..
getting unbanned takes more time than i have to sort it out..

so sask fellow, just let me know.. maybe a PM from your new forum account..?
Bill Morrow, kept by parrots :parrot: & cockatoos
Sysop - forum.thinkpads.com

*
She was not what you would call refined,
She was not what you would call unrefined,
She was the type of person who kept a parrot.
~~~Mark Twain~~~

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Re: Please report Forum-bugs/errors here (PHPBB 3.1.6 installed 10/31/15)

#30 Post by rkawakami » Tue Feb 02, 2016 3:35 pm

Ah, Bill... check your PMs.
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