x1 carbon lcd bezel gap

X1/X1C series specific matters only
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ddx
Posts: 19
Joined: Sun May 17, 2009 5:41 am
Location: Assendelft, the Netherlands

x1 carbon lcd bezel gap

#1 Post by ddx » Tue Feb 05, 2013 1:48 pm

Any opinions on this issue :

http://tweakers.net/ext/f/Ehf0Fkm86Fm4A ... w/full.jpg
http://tweakers.net/ext/f/XQXjc2oezn3dY ... F/full.jpg
http://tweakers.net/ext/f/EgvhxmfJwJ7gO ... j/full.jpg

This is a new replacement x1 carbon received yesterday as a replacement for my current x1 carbon.
Same issue again, but I can't find any other posts about this issue ?

I'm trying to get this issue resolved since end of november...
Started with http://forums.lenovo.com/t5/X-Series-Th ... 909#M43707
First Lenovo denied warranty, then got an onsite engineer who couldn't fix the problem so I had to sent the laptop to lenovo.

Took them 1 week to replace the screen but problem remained.
Again got an engineer onsite who escalated the problem since he couldn't fix the problem.
On 10 December they approved a complete machine replacement, but took them some time to get a new laptop.
Received the new laptop yesterday, but same issue...
(model 34602SG)

george99
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Joined: Tue Aug 14, 2012 11:11 am
Location: Rishon Le Zion, Israel

Re: x1 carbon lcd bezel gap

#2 Post by george99 » Sat Feb 09, 2013 1:01 am

I have the same gap. Doesn't bother me that much. I can't even see it unless I am standing directly above it.

ddx
Posts: 19
Joined: Sun May 17, 2009 5:41 am
Location: Assendelft, the Netherlands

Re: x1 carbon lcd bezel gap

#3 Post by ddx » Tue Feb 12, 2013 4:02 pm

If the laptop was 300 euro's ok, but a 1500 euro laptop should not have this.

pianowizard
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Re: x1 carbon lcd bezel gap

#4 Post by pianowizard » Tue Feb 12, 2013 4:19 pm

ddx wrote:but I can't find any other posts about this issue ?
Perhaps because no one else thinks this is an issue? I am surprised that Lenovo is actually trying to "fix" this.
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ddx
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Location: Assendelft, the Netherlands

Re: x1 carbon lcd bezel gap

#5 Post by ddx » Mon Mar 04, 2013 2:09 pm

Received a new x1c today, but still has the same issue :(

I think I'll 'try' a x1c touch..

pianowizard
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Re: x1 carbon lcd bezel gap

#6 Post by pianowizard » Mon Mar 04, 2013 7:37 pm

ddx wrote:Received a new x1c today, but still has the same issue :(
It sounds to me that you really are just too sensitive. Everyone's X1C has this tiny gap but you are the only person complaining. Stop looking at or thinking about this "issue" and you will become a happier person. If you can't do this, then sell it and get a different model. The X1C Touch may not be different enough. Get an X230 or a Mac or an Asus or whatever.
Microsoft Surface 3 (Atom x7-Z8700 / 4GB / 128GB / LTE)
Dell OptiPlex 9010 SFF (Core i3-3220); HP 8300 Elite minitower (Core i7-3770)
Acer T272HUL; Crossover 404K; Dell 3008WFP, U2715H, U2711, P2416D; Monoprice 10734; QNIX QHD2410R; Seiki Pro SM40UNP

ddx
Posts: 19
Joined: Sun May 17, 2009 5:41 am
Location: Assendelft, the Netherlands

Re: x1 carbon lcd bezel gap

#7 Post by ddx » Wed Mar 06, 2013 4:09 pm

When I'm paying almost 2000 euro's for a laptop I don't expect problems like this.
And when showing the problem to some friends they also think this should be fixed.
(and I found some posts on forums.lenovo.com and forum.notebookreview.com about the same issue.)

Got the following reply today from lenovo :
As the X1 is a newly designed product it has unfortunately faced flaws in
manufacturing for which you had to bear the brunt of unfortunately. These
flaws have been escalated to our manufacturing and technical dept. and has
been rectified, unfortunately you received a machine which had been
manufactured before the fix was applied.
(I'm now going for a replacement x1ct)

Bánh mì
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Re: x1 carbon lcd bezel gap

#8 Post by Bánh mì » Mon Mar 18, 2013 10:36 am

ddx wrote:Any opinions on this issue :

http://tweakers.net/ext/f/Ehf0Fkm86Fm4A ... w/full.jpg
http://tweakers.net/ext/f/XQXjc2oezn3dY ... F/full.jpg
http://tweakers.net/ext/f/EgvhxmfJwJ7gO ... j/full.jpg

This is a new replacement x1 carbon received yesterday as a replacement for my current x1 carbon.
Same issue again, but I can't find any other posts about this issue ?

I'm trying to get this issue resolved since end of november...
Started with http://forums.lenovo.com/t5/X-Series-Th ... 909#M43707
First Lenovo denied warranty, then got an onsite engineer who couldn't fix the problem so I had to sent the laptop to lenovo.

Took them 1 week to replace the screen but problem remained.
Again got an engineer onsite who escalated the problem since he couldn't fix the problem.
On 10 December they approved a complete machine replacement, but took them some time to get a new laptop.
Received the new laptop yesterday, but same issue...
(model 34602SG)
That's a serious manufacturing quality issue. The analogy would be a gap in a car windshield. Unacceptable in a MBZ but also a Yugo. Suggest getting your money back from Lenovo rather than selling the notebook at a discount to your original all in purchase price.
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