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X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

X1/X1-Carbon (X1C) series specific matters only
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pkiff
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X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

#1 Post by pkiff » Tue Jan 22, 2019 12:16 pm

I've got a 3rd gen X1 Carbon Tablet that sometimes seems to fall into a non-responsive sleep state. The power button light continues to pulse slowly and the red light on the lid does the same, but the Tablet does not respond to any input. I notice the problem when I'm docked via Thunderbolt in a ThinkPad Thunderbolt 3 Dock. I have power settings in Windows 10 configured to sleep after a certain amount of time, but never to hibernate, I think.

By non-responsive, I mean that none of the following seems to wake it:
  • pressing the power button on the X1 Tablet
  • pressing the power button on the Dock
  • pressing the fingerprint reader on the X1 Tablet
  • typing any key, including Fn on the attached keyboard
  • unplugging the Thunderbolt connector, replugging it
  • clicking any mouse button or touchpad on the keyboard
To "wake" it up, I have to hold down the power button for 15 seconds until the machine hard turns off. Then reboot from cold start.

Is this a problem with Windows 10 Pro generally? Or is this something specific to my hardware? Is it possibly the Thunderbolt dock? Or my power settings?
X1 Carbon Tablet (3rd Gen) · W520 · T60p UXGA · Legacy: X61T SXGA+, X60T, 600X, 770Z SXGA
Nostalgic for: 600X PIII 850MHz in a SelectaDock III with 64MB Voodoo 5 5500 and Sound Blaster Audigy 5.1.

dr_st
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Re: X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

#2 Post by dr_st » Tue Jan 22, 2019 2:18 pm

With one of my Windows 7 laptops at one point I had an issue that frequently during the transition to sleep, the laptop would lock up. It would turn the screen off and stop responding, but would never quite finish entering sleep state and so you couldn't wake it up except by forced shutdown like you're experiencing.

The culprit was buggy network drivers that failed to complete the power state transition; eventually (after 10-15 minutes) the laptop would crash and turn off. See if it does the same to you if you leave it for a long time in this limbo state.
Thinkpad 25 (20K7), X1 Carbon (20HQ), Yoga 14 (20FY), T430s (IPS FHD + Classic Keyboard), X220 4291-4BG, X61 7673-V2V
T60 2007-QPG, T42 2373-F7G, X32 (IPS Screen), A31p w/ Ultrabay Numpad, A21m 2628-GXU

Puppy
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Re: X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

#3 Post by Puppy » Tue Jan 22, 2019 3:03 pm

It is rather Lenovo BIOS or drivers or wireless device firmware issue. Customers are the first who ever tested it.
ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8

pkiff
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Re: X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

#4 Post by pkiff » Tue Jan 22, 2019 3:52 pm

Mmmm....I did see something about a BIOS issue with these X1's that could cause a hardware freeze and even brick the machines entirely, but I thought I remembered updating my BIOS recently after being prompted by Lenovo's Update/Advantage software, so I assumed they'd fixed it. Wishful thinking, perhaps!

I'll go through my key drivers and firmware and make sure they are all up-to-date and then see if I can pin down what causes the issue most often.
X1 Carbon Tablet (3rd Gen) · W520 · T60p UXGA · Legacy: X61T SXGA+, X60T, 600X, 770Z SXGA
Nostalgic for: 600X PIII 850MHz in a SelectaDock III with 64MB Voodoo 5 5500 and Sound Blaster Audigy 5.1.

pkiff
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Re: X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

#5 Post by pkiff » Tue Jan 22, 2019 5:24 pm

It turns out that I did actually have some key updates waiting - a BIOS update from December 2018 (v.1.27) and a "Thunderbolt Firmware Update" from November 2018.

The firmware update that remembered doing recently was for the "Thinkpad TBT3 Dock" and that one just got released last week.

Not sure why I wasn't prompted to do those other updates automatically.These days, I don't spend time looking for and evaluating each and every update on my machines the way I used to: I just accept Windows or Lenovo's recommendations whenever they pop up. My W520 running Windows 10 has been sturdy as a rock for several years following that practice. But I guess as Puppy suggests, some of these newer Thinkpads are still kinda in late beta phase instead of being tried and true the way I'm used to with my old Thinkpads.

Now I'll have to wait and see if these updates have helped get rid of these failure to wake from sleep/suspend issues.
X1 Carbon Tablet (3rd Gen) · W520 · T60p UXGA · Legacy: X61T SXGA+, X60T, 600X, 770Z SXGA
Nostalgic for: 600X PIII 850MHz in a SelectaDock III with 64MB Voodoo 5 5500 and Sound Blaster Audigy 5.1.

pkiff
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Re: X1 Carbon Tablet 3rd Gen - Sleep/Suspend issues - Sometimes won't respond!

#6 Post by pkiff » Mon Feb 11, 2019 9:44 am

I thought I'd report back on the current status to close off this issue. I haven't experienced one of these non-responsive sleep states since the series of firmware, BIOS and driver updates I did a couple weeks ago. So, while I'm not sure which one fixed it, I think one of them did.
X1 Carbon Tablet (3rd Gen) · W520 · T60p UXGA · Legacy: X61T SXGA+, X60T, 600X, 770Z SXGA
Nostalgic for: 600X PIII 850MHz in a SelectaDock III with 64MB Voodoo 5 5500 and Sound Blaster Audigy 5.1.

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