Thinkpads Forum

I have a Lenovo Carbon X1. It is two years old. It works well but for a few issue: the volume keys doesn't work on the keyboard (I need to go to the taskbar to raise or lower the volume- this has been since the beginning), once in a while the keyboard mousepad will get stuck, and a few times I've gotten a blue screen - see error message pasted below.


Lenovo is offering to replace the motherboard. However, I have read that since they usually replace it with refurbished ones, they never work as well as the original. Should i replace it or not?

Really appreciate the advice!


Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: deaddead
BCP1: 000000000F010012
BCP2: 0000000001A700AC
BCP3: 0000000012BC0000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Welcome to the forum!

Have Lenovo swap the motherboard, presuming that the machine is still under warranty and you're not paying for that replacement.

I wouldn't be concerned one bit about the "new" vs. "refurbished" part, as long as it's on their dime.

Hmm, that deaddead blue screen event listing has always been a wireless card driver issue for us where I work. Granted this was NOT for the X1 Carbon but rather for an older T series (T420s/T430s) machines. But that shouldn't matter any I wouldn't think.

But my answer to your question would be to get the motherboard replaced for free and keep using the laptop.