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T480 Battery 1 Not Charging

T430 and later, plus T530 and later series specific matters only
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wiivile
Posts: 4
Joined: Tue Dec 10, 2013 11:26 pm
Location: New York, NY

T480 Battery 1 Not Charging

#1 Post by wiivile » Wed Apr 08, 2020 9:31 am

After discharging to 5%, the Battery 1 on my T480 is not charging.

Battery 2 discharges and charges like normal.

I am using the 65W power adapter. I tried using a different 45W power adapter I had lying around, same problem.

Any ideas for the reason behind this behavior? I'm on Windows 10.

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theterminator93
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Location: North Ridgeville, Ohio, United States

Re: T480 Battery 1 Not Charging

#2 Post by theterminator93 » Wed Apr 08, 2020 2:34 pm

Can you see any additional details in Lenovo Vantage? There are also settings for gauge reset, charge thresholds etc. that you might try adjusting to see if the battery will start to charge again. It may also give you a reason behind why it's not charging currently.
T480 with T25 keyboard | T25 | W520 i7-2860QM·Quadro 2000m·IPS FHD | T601F T9900·NVS 140m·LED AFFS UXGA
T420 IPS FHD | X220 IPS FHD | T61p·T61·43·42p|X220T·301·41T·24·23·22|G41|A31p·22m|i1200|TransNote
600|770Z|770E|760XD|760EL|365XD|701C|755C

wiivile
Posts: 4
Joined: Tue Dec 10, 2013 11:26 pm
Location: New York, NY

Re: T480 Battery 1 Not Charging

#3 Post by wiivile » Wed Apr 08, 2020 4:32 pm

Unfortunately I can't install Lenovo Vantage due to corporate restrictions. Not sure if there's another workaround to see potential battery issues.

theterminator93
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Joined: Fri Oct 11, 2013 7:45 pm
Location: North Ridgeville, Ohio, United States

Re: T480 Battery 1 Not Charging

#4 Post by theterminator93 » Wed Apr 08, 2020 8:48 pm

I'm not aware of anything that wouldn't require admin rights. You may be able to see something in BIOS but I can't say for certain...

Since you mentioned it's a corporate machine, have you tried reaching out to your corporate IT helpdesk?
T480 with T25 keyboard | T25 | W520 i7-2860QM·Quadro 2000m·IPS FHD | T601F T9900·NVS 140m·LED AFFS UXGA
T420 IPS FHD | X220 IPS FHD | T61p·T61·43·42p|X220T·301·41T·24·23·22|G41|A31p·22m|i1200|TransNote
600|770Z|770E|760XD|760EL|365XD|701C|755C

wiivile
Posts: 4
Joined: Tue Dec 10, 2013 11:26 pm
Location: New York, NY

Re: T480 Battery 1 Not Charging

#5 Post by wiivile » Thu Apr 09, 2020 3:12 pm

theterminator93 wrote:
Wed Apr 08, 2020 8:48 pm
I'm not aware of anything that wouldn't require admin rights. You may be able to see something in BIOS but I can't say for certain...

Since you mentioned it's a corporate machine, have you tried reaching out to your corporate IT helpdesk?
Yes, they want to take a look at the physical battery but the office is closed. They say the battery may be defective or have been damaged due to the Thunderbolt issue?

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