Take a look at our
ThinkPads.com HOME PAGE
For those who might want to contribute to the blog, start here: Editors Alley Topic
Then contact Bill with a Private Message

ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

T430 and later, plus T530 and later series specific matters only
Post Reply
Message
Author
OldFong_v2.0
Posts: 30
Joined: Sat Mar 03, 2018 12:56 pm
Location: Honolulu, HI

ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#1 Post by OldFong_v2.0 » Sun Sep 27, 2020 12:42 am

Am using a new ThinkPad TB3 Gen2 Dock (40ANO135US) with latest firmware and drivers. It seems my system (P43s, 2 monitors, printer and scanner along with Logitech mouse connected to the dock) wont boot (hangs at the red Lenovo screen) when I press the power button on the dock when the Logitech mouse receiver is inserted in one of the USB slots on the dock. Plugging the receiver directly to the laptop resolves this problem. Plugging the mouse receiver in into the dock after boot up of the system also allows the mouse to work. So it seems the mouse receiver is the culprit. Can anyone help?
Note: I posted in the T series forum instead of the P series as the P43s is equivalent to the T490 and there is a greater installed user base for the T series thus hoping to get a better response. Also, latest drivers and firmware are installed to the P43s.

RealBlackStuff
Admin Emeritus
Admin Emeritus
Posts: 21592
Joined: Mon Sep 18, 2006 5:17 am
Location: Dublin, Éire
Contact:

Re: ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#2 Post by RealBlackStuff » Sun Sep 27, 2020 2:01 am

P43s has two USB 3.1 ports, one of those is Always On.
I guess the Logitech dongle is USB 2.0.
Do you have the problem in both those ports?
NOT a great day for a Guinness! (the Real Black Stuff).
Ireland is on FULL lockdown till December 2020!
Covid-19: Mask it or Casket!
Check out The Boardroom for Mods and Other Services.

OldFong_v2.0
Posts: 30
Joined: Sat Mar 03, 2018 12:56 pm
Location: Honolulu, HI

Re: ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#3 Post by OldFong_v2.0 » Sun Sep 27, 2020 2:35 am

Sorry maybe my message is not clear. When the mouse receiver is plugged into the DOCK, the LAPTOP wont boot when it is powered on via the power button on the DOCK. Then the mouse receiver is plugged into the LAPTOP, the LAPTOP WILL BOOT when I press the power button on the DOCK. The dock connects to the laptop via a TB3 cable.

My guess is the computer thinks the reveiver is some sort of USB HDD. However this is a UEFI BIOS and I am not sure what to do to fix this.

OldFong_v2.0
Posts: 30
Joined: Sat Mar 03, 2018 12:56 pm
Location: Honolulu, HI

Re: ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#4 Post by OldFong_v2.0 » Sun Sep 27, 2020 2:48 am

The ports on the laptop and dock are all USB 3.1.

RealBlackStuff
Admin Emeritus
Admin Emeritus
Posts: 21592
Joined: Mon Sep 18, 2006 5:17 am
Location: Dublin, Éire
Contact:

Re: ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#5 Post by RealBlackStuff » Sun Sep 27, 2020 3:25 am

Which leaves the question: why put that mouse-dongle in the dock, as you really should leave it in the laptop?
NOT a great day for a Guinness! (the Real Black Stuff).
Ireland is on FULL lockdown till December 2020!
Covid-19: Mask it or Casket!
Check out The Boardroom for Mods and Other Services.

OldFong_v2.0
Posts: 30
Joined: Sat Mar 03, 2018 12:56 pm
Location: Honolulu, HI

Re: ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#6 Post by OldFong_v2.0 » Sun Sep 27, 2020 8:02 am

By design, it should work as the manual says so. However, they don't explain how.
Now that you understand my objective, are you able to help? Thanks.

dr_st
Moderator
Moderator
Posts: 8659
Joined: Sat Oct 29, 2005 6:20 am
Location: Israel

Re: ThinkPad TB3 Gen2 Dock (40ANO135US) wont boot laptop with Logitech mouse receiver inserted into USB port on dock.

#7 Post by dr_st » Sun Sep 27, 2020 8:41 am

I would check every setting in the BIOS that has to do with Thunderbolt/USB device authorization.

And update the dock firmware, if a newer version exists.
Thinkpad 25 (20K7), T490 (20N3), Yoga 14 (20FY), T430s (IPS FHD + Classic Keyboard), X220 4291-4BG
X61 7673-V2V, T60 2007-QPG, T42 2373-F7G, X32 (IPS Screen), A31p w/ Ultrabay Numpad, A21m 2628-GXU

Post Reply
  • Similar Topics
    Replies
    Views
    Last post

Return to “ThinkPad T430-T490 / T530-T590 Series”

Who is online

Users browsing this forum: No registered users and 42 guests