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T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Hi friends, T490 on Win 10 64bit, stock bluetooth chip, I randomly lose BT connection, I thought it was my devices, but I found out Windows somehow loses visibility of Bluetooth.
Any suggestions?
It looks like this,
When I go to bluetooth settings to troubleshoot, I get this:
If you need any other information to help identify the issue please let me know.
Any suggestions?
It looks like this,
When I go to bluetooth settings to troubleshoot, I get this:
If you need any other information to help identify the issue please let me know.
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
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- Admin Emeritus
- Posts: 23809
- Joined: Mon Sep 18, 2006 5:17 am
- Location: Loch Garman, Éire
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
W10 is at it, again...
Check this: https://images-eu.ssl-images-amazon.com ... 2BHr2S.pdf
Check this: https://images-eu.ssl-images-amazon.com ... 2BHr2S.pdf
Lovely day for a Guinness! (The Real Black Stuff)
Lenovo: X240, X250, T440p, T480, M900 Tiny.
PS: the old Boardroom website is still available on the Wayback Machine.
Lenovo: X240, X250, T440p, T480, M900 Tiny.
PS: the old Boardroom website is still available on the Wayback Machine.
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
I have a T490 although I rarely use Bluetooth. Does it show up in Device Manager?
Maybe try reinstalling the driver https://support.lenovo.com/us/en/downlo ... -t490-t590
Maybe try reinstalling the driver https://support.lenovo.com/us/en/downlo ... -t490-t590
Gary A.
lenovo: T490 (20N20028US) | i7-8565U | 16GB | 512GB SSD | FHD LED | WiFi 9560 | Bluetooth | Webcam | Win10 Pro x64 | Full System Specs
lenovo: T490 (20N20028US) | i7-8565U | 16GB | 512GB SSD | FHD LED | WiFi 9560 | Bluetooth | Webcam | Win10 Pro x64 | Full System Specs
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Hi Gary
It's not showing up there... Restarting brings BT connection back on but out of nowhere it stops working.
Hi RealBlackStuff
I don't use the unifying for these devices, you think Logitech is messing up the bluetooth setting in Windows?
It's not showing up there... Restarting brings BT connection back on but out of nowhere it stops working.
Hi RealBlackStuff
I don't use the unifying for these devices, you think Logitech is messing up the bluetooth setting in Windows?
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Restarting brings BT back on:
Is there anything I can check to see what makes it "disappear" completely?
Is there anything I can check to see what makes it "disappear" completely?
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
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- Senior ThinkPadder
- Posts: 3810
- Joined: Mon May 28, 2012 5:49 am
- Location: Metro Manila, Philippines
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
I wonder if this is the same issue that's causing my dad's X220 (with Windows 10) dropping off a Bluetooth speaker while it's playing audio.
Planned Purchase: T480s i5-8350 FHD Touch
Impulse Buy: Thinkpad not named for safety reasons
RIP: X220 4291-C91 X61 7676-A24 760XD-U9E
Impulse Buy: Thinkpad not named for safety reasons
RIP: X220 4291-C91 X61 7676-A24 760XD-U9E
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Does he use Logitech BT devices with or without dongle? How about docking station?axur-delmeria wrote: ↑Wed Jul 28, 2021 9:54 pmI wonder if this is the same issue that's causing my dad's X220 (with Windows 10) dropping off a Bluetooth speaker while it's playing audio.
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
-
- Senior ThinkPadder
- Posts: 3810
- Joined: Mon May 28, 2012 5:49 am
- Location: Metro Manila, Philippines
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Using the X220's built-in Bluetooth. Currently in a Series 3 dock with 1 DVI port.hyde wrote: ↑Thu Jul 29, 2021 12:28 amDoes he use Logitech BT devices with or without dongle? How about docking station?axur-delmeria wrote: ↑Wed Jul 28, 2021 9:54 pmI wonder if this is the same issue that's causing my dad's X220 (with Windows 10) dropping off a Bluetooth speaker while it's playing audio.
Not really relevant anymore though, as he brought out a 2.1 speaker system from storage, had me replace the volume potentiometers, and just plugged it to the analog audio jack.
Planned Purchase: T480s i5-8350 FHD Touch
Impulse Buy: Thinkpad not named for safety reasons
RIP: X220 4291-C91 X61 7676-A24 760XD-U9E
Impulse Buy: Thinkpad not named for safety reasons
RIP: X220 4291-C91 X61 7676-A24 760XD-U9E
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Some users found the information in this article helpful. Maybe check it out.
https://answers.microsoft.com/en-us/win ... 050e511a41
https://answers.microsoft.com/en-us/win ... 050e511a41
Gary A.
lenovo: T490 (20N20028US) | i7-8565U | 16GB | 512GB SSD | FHD LED | WiFi 9560 | Bluetooth | Webcam | Win10 Pro x64 | Full System Specs
lenovo: T490 (20N20028US) | i7-8565U | 16GB | 512GB SSD | FHD LED | WiFi 9560 | Bluetooth | Webcam | Win10 Pro x64 | Full System Specs
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
nikki605 wrote: ↑Thu Jul 29, 2021 7:44 amSome users found the information in this article helpful. Maybe check it out.
https://answers.microsoft.com/en-us/win ... 050e511a41
Thank you very much Gary, but this is very frustrating...
Their suggestion:
1) There is no Hardware and Sound option in troubleshooting, there is sound (which is not a problem I have) and there is Bluetooth, which I ran before and said no bluetooth adapter installed on the laptop.
1) Run the Hardware and Devices Troubleshooter.
On Cortana's search box, type, "Troubleshooting" > left-click on the result > Hardware and Sound > open Hardware and Devices and follow the on-screen instructions.
2) Restart Bluetooth Support Service.
Press the Windows key + R, then type "services.msc". Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.
After so, right-click on it again, choose Properties, then ensure startup type is on Automatic.
Once done, please restart your computer and see if the wireless keyboard and mouse are functioning.
2) I tried to restart all "bluetooth" related services, they restart fine but I still have "Bluetooth is Turned Off"
It's very annoying because I restarted my computer last night and it worked perfectly fine, same this morning, I put it to sleep came to office, put it on the dock, absolutely no problems until about half our ago.. My mouse stops moving, I check BT settings, and there we go, "Bluetooth is Turned Off" message and no way to re-enable it.
Does anyone know if BT is an adapter or soldered on, and if adapter could it be unseating somehow? If it did, wouldn't it give me a message in hardware/device manager "device removed".
Can I check any logs to see if something else causing this?
It's very very frustrating when it stops working in the middle of project and when I am in a position that I can't use a mouse..
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
-
- Admin Emeritus
- Posts: 23809
- Joined: Mon Sep 18, 2006 5:17 am
- Location: Loch Garman, Éire
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Check the BT Power settings in Device Mgr, if it is allowed to switch off to save power.
Untick that option.
Untick that option.
Lovely day for a Guinness! (The Real Black Stuff)
Lenovo: X240, X250, T440p, T480, M900 Tiny.
PS: the old Boardroom website is still available on the Wayback Machine.
Lenovo: X240, X250, T440p, T480, M900 Tiny.
PS: the old Boardroom website is still available on the Wayback Machine.
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
That was one of the first things I thought of, but I don't even have Power Management tab..RealBlackStuff wrote: ↑Thu Jul 29, 2021 11:15 amCheck the BT Power settings in Device Mgr, if it is allowed to switch off to save power.
Untick that option.
There is this suggestion:
https://answers.microsoft.com/en-us/win ... 1c5?page=7
I unchecked it here, will report back if it goes out again.
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Update, above suggestion from that website didn't help, USB option wasn't enough and I don't even think it's going into power saving mode, it just disappears from all settings. It's really strange.
All day I didn't have any issues, suddenly few hours ago it stopped working again.
All day I didn't have any issues, suddenly few hours ago it stopped working again.
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
-
- Admin Emeritus
- Posts: 23809
- Joined: Mon Sep 18, 2006 5:17 am
- Location: Loch Garman, Éire
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
It's called a Gremlin.
Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"
Pesky gremlins.
8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA
-
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