Take a look at our
ThinkPads.com HOME PAGE
For those who might want to contribute to the blog, start here: Editors Alley Topic
Then contact Bill with a Private Message

T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

T430-T490, T530-T590 Series
Post Reply
Message
Author
hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#1 Post by hyde » Wed Jul 28, 2021 10:35 am

Hi friends, T490 on Win 10 64bit, stock bluetooth chip, I randomly lose BT connection, I thought it was my devices, but I found out Windows somehow loses visibility of Bluetooth.
Any suggestions?
It looks like this,

Image

When I go to bluetooth settings to troubleshoot, I get this:

Image

If you need any other information to help identify the issue please let me know.

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

RealBlackStuff
Admin Emeritus
Admin Emeritus
Posts: 23809
Joined: Mon Sep 18, 2006 5:17 am
Location: Loch Garman, Éire

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#2 Post by RealBlackStuff » Wed Jul 28, 2021 11:07 am

Lovely day for a Guinness! (The Real Black Stuff)
Lenovo: X240, X250, T440p, T480, M900 Tiny.

PS: the old Boardroom website is still available on the Wayback Machine
.

nikki605
Senior Member
Senior Member
Posts: 625
Joined: Fri Dec 08, 2006 2:39 pm
Location: Tampa, FL
Contact:

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#3 Post by nikki605 » Wed Jul 28, 2021 11:13 am

I have a T490 although I rarely use Bluetooth. Does it show up in Device Manager?

Maybe try reinstalling the driver :arrow: https://support.lenovo.com/us/en/downlo ... -t490-t590

Image
Gary A.

lenovo: T490 (20N20028US) | i7-8565U | 16GB | 512GB SSD | FHD LED | WiFi 9560 | Bluetooth | Webcam | Win10 Pro x64 | Full System Specs

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#4 Post by hyde » Wed Jul 28, 2021 12:49 pm

Hi Gary
It's not showing up there... Restarting brings BT connection back on but out of nowhere it stops working.

Image

Hi RealBlackStuff
I don't use the unifying for these devices, you think Logitech is messing up the bluetooth setting in Windows?

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#5 Post by hyde » Wed Jul 28, 2021 8:00 pm

Restarting brings BT back on:

Image

Is there anything I can check to see what makes it "disappear" completely?

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

axur-delmeria
Senior ThinkPadder
Senior ThinkPadder
Posts: 3810
Joined: Mon May 28, 2012 5:49 am
Location: Metro Manila, Philippines

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#6 Post by axur-delmeria » Wed Jul 28, 2021 9:54 pm

I wonder if this is the same issue that's causing my dad's X220 (with Windows 10) dropping off a Bluetooth speaker while it's playing audio.
Planned Purchase: T480s i5-8350 FHD Touch
Impulse Buy: Thinkpad not named for safety reasons :lol:
RIP: X220 4291-C91 X61 7676-A24 760XD-U9E :cry:

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#7 Post by hyde » Thu Jul 29, 2021 12:28 am

axur-delmeria wrote:
Wed Jul 28, 2021 9:54 pm
I wonder if this is the same issue that's causing my dad's X220 (with Windows 10) dropping off a Bluetooth speaker while it's playing audio.
Does he use Logitech BT devices with or without dongle? How about docking station?

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

axur-delmeria
Senior ThinkPadder
Senior ThinkPadder
Posts: 3810
Joined: Mon May 28, 2012 5:49 am
Location: Metro Manila, Philippines

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#8 Post by axur-delmeria » Thu Jul 29, 2021 1:41 am

hyde wrote:
Thu Jul 29, 2021 12:28 am
axur-delmeria wrote:
Wed Jul 28, 2021 9:54 pm
I wonder if this is the same issue that's causing my dad's X220 (with Windows 10) dropping off a Bluetooth speaker while it's playing audio.
Does he use Logitech BT devices with or without dongle? How about docking station?
Using the X220's built-in Bluetooth. Currently in a Series 3 dock with 1 DVI port.
Not really relevant anymore though, as he brought out a 2.1 speaker system from storage, had me replace the volume potentiometers, and just plugged it to the analog audio jack. :lol:
Planned Purchase: T480s i5-8350 FHD Touch
Impulse Buy: Thinkpad not named for safety reasons :lol:
RIP: X220 4291-C91 X61 7676-A24 760XD-U9E :cry:

nikki605
Senior Member
Senior Member
Posts: 625
Joined: Fri Dec 08, 2006 2:39 pm
Location: Tampa, FL
Contact:

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#9 Post by nikki605 » Thu Jul 29, 2021 7:44 am

Some users found the information in this article helpful. Maybe check it out.

:arrow: https://answers.microsoft.com/en-us/win ... 050e511a41
Gary A.

lenovo: T490 (20N20028US) | i7-8565U | 16GB | 512GB SSD | FHD LED | WiFi 9560 | Bluetooth | Webcam | Win10 Pro x64 | Full System Specs

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#10 Post by hyde » Thu Jul 29, 2021 10:42 am

nikki605 wrote:
Thu Jul 29, 2021 7:44 am
Some users found the information in this article helpful. Maybe check it out.

:arrow: https://answers.microsoft.com/en-us/win ... 050e511a41

Thank you very much Gary, but this is very frustrating... :(
Their suggestion:

1) Run the Hardware and Devices Troubleshooter.

On Cortana's search box, type, "Troubleshooting" > left-click on the result > Hardware and Sound > open Hardware and Devices and follow the on-screen instructions.

2) Restart Bluetooth Support Service.

Press the Windows key + R, then type "services.msc". Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic.

Once done, please restart your computer and see if the wireless keyboard and mouse are functioning.
1) There is no Hardware and Sound option in troubleshooting, there is sound (which is not a problem I have) and there is Bluetooth, which I ran before and said no bluetooth adapter installed on the laptop.
2) I tried to restart all "bluetooth" related services, they restart fine but I still have "Bluetooth is Turned Off"

Image

Image

It's very annoying because I restarted my computer last night and it worked perfectly fine, same this morning, I put it to sleep came to office, put it on the dock, absolutely no problems until about half our ago.. My mouse stops moving, I check BT settings, and there we go, "Bluetooth is Turned Off" message and no way to re-enable it.

Does anyone know if BT is an adapter or soldered on, and if adapter could it be unseating somehow? If it did, wouldn't it give me a message in hardware/device manager "device removed".
Can I check any logs to see if something else causing this?

It's very very frustrating when it stops working in the middle of project and when I am in a position that I can't use a mouse.. :(

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

RealBlackStuff
Admin Emeritus
Admin Emeritus
Posts: 23809
Joined: Mon Sep 18, 2006 5:17 am
Location: Loch Garman, Éire

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#11 Post by RealBlackStuff » Thu Jul 29, 2021 11:15 am

Check the BT Power settings in Device Mgr, if it is allowed to switch off to save power.
Untick that option.
Lovely day for a Guinness! (The Real Black Stuff)
Lenovo: X240, X250, T440p, T480, M900 Tiny.

PS: the old Boardroom website is still available on the Wayback Machine
.

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#12 Post by hyde » Thu Jul 29, 2021 12:15 pm

RealBlackStuff wrote:
Thu Jul 29, 2021 11:15 am
Check the BT Power settings in Device Mgr, if it is allowed to switch off to save power.
Untick that option.
That was one of the first things I thought of, but I don't even have Power Management tab.. :(

Image


There is this suggestion:
https://answers.microsoft.com/en-us/win ... 1c5?page=7

Image

I unchecked it here, will report back if it goes out again.

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#13 Post by hyde » Sun Aug 01, 2021 12:10 am

Update, above suggestion from that website didn't help, USB option wasn't enough and I don't even think it's going into power saving mode, it just disappears from all settings. It's really strange.
All day I didn't have any issues, suddenly few hours ago it stopped working again.

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

RealBlackStuff
Admin Emeritus
Admin Emeritus
Posts: 23809
Joined: Mon Sep 18, 2006 5:17 am
Location: Loch Garman, Éire

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#14 Post by RealBlackStuff » Sun Aug 01, 2021 3:32 am

It's called a Gremlin.

hyde
Junior Member
Junior Member
Posts: 372
Joined: Fri Jul 08, 2011 8:12 pm
Location: New York, NY

Re: T490: Bluetooth Turned Off message, and "Device does not have Bluetooth"

#15 Post by hyde » Sun Aug 01, 2021 10:16 pm

RealBlackStuff wrote:
Sun Aug 01, 2021 3:32 am
It's called a Gremlin.
Pesky gremlins.

8/18/11 - X220 i5-2540M, IPS, Intel 6205 Wifi, 8GB, U2312HM
1/15/12 - S405 (Wife's), A6-4455M, 14", 4GB
7/02/15 - T450s i5-5300U, 14" FHD IPS, FP, 12GB
7/1/20 - T490 i5-10210U, 24GB, 14" FHD TS IPS, 512GB NVMe,
5/20/23 - T14 Gen 3 AMD 6650U, 1TB, 32GB, WUXGA

Post Reply
  • Similar Topics
    Replies
    Views
    Last post

Return to “ThinkPad T430-T490 / T530-T590 Series”

Who is online

Users browsing this forum: No registered users and 48 guests