Thinkpads Forum

New X230 showed up today, first ThinkPad I've personally owned. The machine seems nice overall, but the "R" key only works about 20% of the time. Huge bummer.

From Googling around, it sounds like the keyboard is easy to swap out, so I put in a call to IBM support to send out a replacement. No ETA on the part, though - sounds like it's backordered.

A bit disappointed right off the bat - any tips for successful resolution?

Welcome to thinkpads.com!

Patience

Seriously, give it a few days and let the cogs turn. If you still haven't heard from them or are getting the run-around, come back and we should be able to give you some more advice. On the other hand, you do realize that this forum is not a Lenovo-sponsored board, right? If you want to talk to the horse's mouth, try here:

http://forums.lenovo.com/

Thanks for the encouragement

I figured I'd ask around here rather than the 'official' Lenovo forum - dunno which one is more appropriate at the end of the day for warranty / return advice.

The IBM service folks called their warehouse and found an alternate replacement part number in stock to ship today... if it works, great, I'll keep the thing - if not, it's still within the return window with Lenovo sales.

Replacement keyboard showed up this morning and all the keys appear to be functional; kudos to the IBM Service folks!

I was honestly impressed at how quickly they answered the phone, and also that the support center is based here in the U.S. Cool!

Glad to hear it worked out like it's supposed to .