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Got a W530 off Ebay, arrived with defective screen. Please advise

W530/W540/W550 series specific matters only
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paulwece
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Location: Columbia, MO

Got a W530 off Ebay, arrived with defective screen. Please advise

#1 Post by paulwece » Fri Jul 21, 2017 8:55 pm

Bought a refurbished W530 with great specs, i7, 16RAM, 256 SSD. $415.

Received item today. The screen has white spots due to pixel defects. Two pictures are taken with the defective areas in black rectangles. In addition, there are dark marks on the screen which seems permanent. There are also random small white spots in other areas of the screen, but the ones shown in the pic are most prominent. There also appears to be dead pixels too but I haven t investigated those too closely since the above mentioned defects are enough to make the laptop highly disruptive to my work. In addition, seller failed to disclose this high relevant information prior to purchase. Seller has "no return" policy but I started a return anyway on Ebay. Have no idea how this will turn out. But worse case scenario, how hard would it be for me to replace the screen myself? I see screens on Ebay for $50ish.

Any advice? I've never had disappointing purchases on Ebay before, especially at this price point...
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ajkula66
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Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#2 Post by ajkula66 » Fri Jul 21, 2017 11:46 pm

Just return it. W530 is not exactly a rare system.

A proper LCD - not some piece of "compatible" junk - will run you more than $50 presuming that you can locate it to begin with.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

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CASPER
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Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#3 Post by CASPER » Sat Jul 22, 2017 4:28 am

Replacing screen is not that complex. You just have to follow HMM and be careful.
In your case I would do pictures of a screen where you can see defects and sent it as a proof. Also take a picture or download the ebay auction you bought laptop from. You may need this in case if it suddenly disappeared. With all that try to return it. There is something called implied warranty and you have full right to return the subject without explaining why you want to do it, also it's more important than no return policy from ebay.

//A bit off topic here:
Aside of damaged screen, how do you like W530? Did you compare it to some another laptops?

RealBlackStuff
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Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#4 Post by RealBlackStuff » Sat Jul 22, 2017 5:34 am

Was it one of these? http://www.ebay.com/itm/292175817043

In there it states:
Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing.

Or one of his earlier lot of 14: http://www.ebay.com/itm/292125804814
Here he offered 14 days return (you pay shipping).
AFAIK eBay offers 60 days return.

In either case I would not trust ANYONE who does NOT describe ANYTHING about the item's condition!

paulwece
Posts: 14
Joined: Sun Jul 02, 2017 10:01 am
Location: Columbia, MO

Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#5 Post by paulwece » Sun Jul 23, 2017 1:33 am

CASPER wrote:
Sat Jul 22, 2017 4:28 am
Replacing screen is not that complex. You just have to follow HMM and be careful.
In your case I would do pictures of a screen where you can see defects and sent it as a proof. Also take a picture or download the ebay auction you bought laptop from. You may need this in case if it suddenly disappeared. With all that try to return it. There is something called implied warranty and you have full right to return the subject without explaining why you want to do it, also it's more important than no return policy from ebay.

//A bit off topic here:
Aside of damaged screen, how do you like W530? Did you compare it to some another laptops?
I didn't really use the W530 much. Just browsed some web pages. Once I saw the screen, I knew I was going to return it. Even without the white marks/blemishes, I wasn't impressed. Why? Because the screen really hurts my eye. It was a 1080p screen so you would expect it to look better than my low resolution screen of my B590 (also by Lenovo). But the colors look way too unnatural and saturated (if that's the right word). It has an overly red feel and appeared totally artificial. I don't know if this is due to the 1080p screen or that the screen is not OEM.

For the last couple of years I've been using a B590 (slow). Recently I got a refurbished X220 (i5, 8 g ram, ssd) and it was a lot faster.

paulwece
Posts: 14
Joined: Sun Jul 02, 2017 10:01 am
Location: Columbia, MO

Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#6 Post by paulwece » Sun Jul 23, 2017 1:36 am

RealBlackStuff wrote:
Sat Jul 22, 2017 5:34 am
Was it one of these? http://www.ebay.com/itm/292175817043

In there it states:
Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing.

Or one of his earlier lot of 14: http://www.ebay.com/itm/292125804814
Here he offered 14 days return (you pay shipping).
AFAIK eBay offers 60 days return.

In either case I would not trust ANYONE who does NOT describe ANYTHING about the item's condition!

Yes, same exact guy.

I feel in the future, I should place less emphasis on cosmetic condition since it seems you can replace pretty much all the plastic parts and how new it looks is not an indicator of how "aged" it is.

paulwece
Posts: 14
Joined: Sun Jul 02, 2017 10:01 am
Location: Columbia, MO

Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#7 Post by paulwece » Sun Jul 23, 2017 1:38 am

BTW, he did agree to my return request and I just shipped it back today.

CASPER
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Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#8 Post by CASPER » Sun Jul 23, 2017 5:16 am

Good to hear that. Disappointed by the screen though. Have same problem with my screen, only couple of lenovo laptops have decent panel, rest is just bad.

ajkula66
SuperUserGeorge
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Re: Got a W530 off Ebay, arrived with defective screen. Please advise

#9 Post by ajkula66 » Sun Jul 23, 2017 9:31 am

CASPER wrote:
Sun Jul 23, 2017 5:16 am
Good to hear that. Disappointed by the screen though. Have same problem with my screen, only couple of lenovo laptops have decent panel, rest is just bad.
Have you tried calibrating the screen? That's an absolute must for these panels and there are some pretty decent profiles floating around the web.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

AARP club members:A31p, T42, T43pSF

Abused daily: T61p

PMs requesting personal tech support will be ignored.

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