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Lenovo Yoga 3rd Gen - Failed Battery - low cycles

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Told-mars
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Joined: Sat Apr 04, 2020 12:23 pm
Location: Chicago, IL

Lenovo Yoga 3rd Gen - Failed Battery - low cycles

#1 Post by Told-mars » Sat Apr 04, 2020 12:33 pm

I have Lenovo Yoga 3rd Gen.
The laptop is about 2 Years old.
The battery has had almost no use (less than 29 Cycles), and was showing very close to original Capacity.

I gave the laptop to somebody.
So after they sent some images of the battery settings in Lenovo vantage showing errors like
"The battery capacity has been degraded. Please replace a new one " - (an exact quote of the text)
and a popup saying "The battery has failed due to normal wear". They claim the laptop doesn't work unless plugged in.

It's under lenovo Warranty, but doesn't cover the battery.

Is this normal, or even possible to happen?
when I last had the laptop everything was working, including the battery.
Is there a possible fix to this?

dr_st
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Re: Lenovo Yoga 3rd Gen - Failed Battery - low cycles

#2 Post by dr_st » Sat Apr 04, 2020 2:54 pm

Welcome to the forum. :)

Unfortunately, batteries do sometimes fail "out of the blue". Although calling a failure after 29 cycles "normal wear" is a bit misleading. You may try your luck with Lenovo warranty despite it not covering batteries, citing the low number of cycles.
Thinkpad 25 (20K7), T490 (20N3), Yoga 14 (20FY), T430s (IPS FHD + Classic Keyboard), X220 4291-4BG
X61 7673-V2V, T60 2007-QPG, T42 2373-F7G, X32 (IPS Screen), A31p w/ Ultrabay Numpad, A21m 2628-GXU

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