Problems with Fingerprint Software after Update

Operating System, Common Application & ThinkPad Utilities Questions...
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Lapman
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Joined: Wed Feb 22, 2006 8:03 am

Problems with Fingerprint Software after Update

#1 Post by Lapman » Wed Feb 22, 2006 8:25 am

I've updated my Fingerprint Software to version 5.4.0.2659 some weeks ago. After this process i always get the following system notification after the boot and login-process:

The Aplication couldn't be initialised.
The System couldn't find the quoted Path
(i've translated this from german, no guarantee i've the notification is the same in an englisch WinXP)

The FP-Software doesn't even apear after the Startup-Process, i have to use the normal login-screen of WinXP. The guys of my german Thinkpad-Forum couldn't help me so you are my last chance.
THX
Lapman

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#2 Post by andyP » Wed Feb 22, 2006 2:28 pm

Have you also updated Client security Solution? 6.01.0037.00 is the latest version. Open Security Solution and click on the entry "Software für Fingerabdrücke verwenden". It actually opens the Fingerprint Software and allows you to configure it.
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Lapman
Posts: 2
Joined: Wed Feb 22, 2006 8:03 am

#3 Post by Lapman » Wed Feb 22, 2006 3:20 pm

i had to delete ctlcntr.exe, now it's working fine.

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