Problem with instalation Rapid Restore

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Jarno · #1 Post by **Jarno** » Fri Dec 10, 2004 7:58 am

I have T40 2373 42G with Win XP SP1. I tried many times to install IBM Rescue and Recovery v2.00.0170 from
http://www-1.ibm.com/support/docview.ws ... g=en&cc=US

I always get Windows Installer Error 1722:
"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

I tried to update BIOS and Embedded Controller Program. But nothing changed.
Is there anyone who is able to solve this problem? Thank you.

monty cantsin · #2 Post by **monty cantsin** » Fri Dec 10, 2004 8:41 am

Jarno wrote:I have T40 2373 42G with Win XP SP1. I tried many times to install IBM Rescue and Recovery v2.00.0170 from
http://www-1.ibm.com/support/docview.ws ... g=en&cc=US

I always get Windows Installer Error 1722:
"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

I tried to update BIOS and Embedded Controller Program. But nothing changed.

Have you uninstalled (not just disabled) all third-party system software that's running silently in the background, like anti-virus scanners, Norton GoBack etc. before trying to setup R&R?

Jarno · #3 Post by **Jarno** » Fri Dec 10, 2004 9:29 am

monty cantsin wrote:
Jarno wrote:I have T40 2373 42G with Win XP SP1. I tried many times to install IBM Rescue and Recovery v2.00.0170 from
http://www-1.ibm.com/support/docview.ws ... g=en&cc=US

I always get Windows Installer Error 1722:
"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

I tried to update BIOS and Embedded Controller Program. But nothing changed.
Have you uninstalled (not just disabled) all third-party system software that's running silently in the background, like anti-virus scanners, Norton GoBack etc. before trying to setup R&R?

I didn't try it. So I'll try it. Thank you for your suggestion.

Zeitgeist · #4 Post by **Zeitgeist** » Sat Dec 11, 2004 12:23 pm

Did you try this update?
http://www-306.ibm.com/pc/support/site. ... MIGR-57946

Jarno · #5 Post by **Jarno** » Sun Dec 12, 2004 11:53 am

Zeitgeist wrote:Did you try this update?
http://www-306.ibm.com/pc/support/site. ... MIGR-57946

Yes, I tried to uninstall all background software and I also tried to install this update. But it's always the same. Any other idea? Thank you.

mytp · #6 Post by **mytp** » Tue Dec 14, 2004 4:13 pm

Jarno, I'm having a similar problem. See the thread I started at http://forum.thinkpads.com/viewtopic.php?t=6249. If you find a solution, please let me know. Thanks.

Jarno · #7 Post by **Jarno** » Wed Dec 15, 2004 8:26 am

mytp wrote:Jarno, I'm having a similar problem. See the thread I started at http://forum.thinkpads.com/viewtopic.php?t=6249. If you find a solution, please let me know. Thanks.

OK, thank you for reply. I have one question: do you have on your HDD original hide partition from IBM?

mytp · #8 Post by **mytp** » Wed Dec 15, 2004 8:43 am

Yes, I didn't delete the hidden partition.

Jarno · #9 Post by **Jarno** » Wed Dec 15, 2004 9:13 am

mytp wrote:Yes, I didn't delete the hidden partition.

I thought this could be the problem, because I deleted the hidden partition. Now I know this is not the problem. On some other forum about thinkpads somebody wrote me that it can be problem with MBR. But I really don't know.

mytp · #10 Post by **mytp** » Wed Dec 15, 2004 11:36 am

Is there anyone at IBM who can be contacted about this issue? I find that when I call the regular IBM support they do not really take software problems seriously, they just say reinstall everything, so I'm hoping to find some kind of support at IBM dedicated to software problems. If anyone knows of a number to call or an email address... Thanks!

bevross · #11 Post by **bevross** » Sun Dec 19, 2004 6:07 pm

Don't know if this will help but there's an update they just put up --

"This package fixes a problem where the system hangs without displaying an error message during installation of IBM Rescue and Recovery. This package must be installed prior to installing IBM Rescue and Recovery."

http://www-1.ibm.com/support/docview.ws ... MIGR-57946

Jarno · #12 Post by **Jarno** » Tue Dec 21, 2004 7:38 am

bevross wrote:Don't know if this will help but there's an update they just put up --

"This package fixes a problem where the system hangs without displaying an error message during installation of IBM Rescue and Recovery. This package must be installed prior to installing IBM Rescue and Recovery."

http://www-1.ibm.com/support/docview.ws ... MIGR-57946

Thank you, but it didn't help.

bevross · #13 Post by **bevross** » Tue Dec 21, 2004 9:56 am

Well, noticed your sig says you still use XP SP1, perhaps the new version of R&R needs SP2? A quick search on your error yielded this from Microsoft --

http://support.microsoft.com/default.as ... -us;825038

Which points to program incompatibilities. If you haven't and want to install SP2, check the IBM website for some pre-install tips. I'd try calling IBM, if all else fails.

s0larian · #14 Post by **s0larian** » Fri Dec 24, 2004 4:19 am

In my opinion this problem is related with the MBR. I had exactly the same problem. Probably it was caused using some partitioning SW like Partition Magic or Acronis. The only way I could solve this problem was doing a recovery from the bios or with the recovery CD's. As far as I remember the problem was caused by bmgr32.exe in c:\IBMTOOLS\utils. But I was not able to find a solution without recovery.

Jarno · #15 Post by **Jarno** » Fri Jan 14, 2005 6:51 pm

s0larian wrote:In my opinion this problem is related with the MBR. I had exactly the same problem. Probably it was caused using some partitioning SW like Partition Magic or Acronis. The only way I could solve this problem was doing a recovery from the bios or with the recovery CD's. As far as I remember the problem was caused by bmgr32.exe in c:\IBMTOOLS\utils. But I was not able to find a solution without recovery.

Thank you, I also have bmgr32.exe in c:\IBMTOOLS\rrtools\MBR_CLEAN. But I don't have recovery CDs so I can't solve the problem this way

Insulator_King · #16 Post by **Insulator_King** » Sat Jan 15, 2005 11:30 pm

I recently had a terrible problem trying to install to a blank HD with the recovery CD. Turns out I had a bad SODIMM memory chip. Once I took that out, it all went smoothly. So, take out all memory from the slot on the bottom of your thinkpad. It worked for me.

RJ

brinnie · #17 Post by **brinnie** » Mon Jan 31, 2005 12:58 pm

Seems this is, or was, a common problem to which IBM actually gives the solution to it in their "Deployment Guide"! Back-up all data first then use "Cleandrive.exe" (not available at link given) or any other application which will clean your hard drive and your MBR (I used "PowerMax available for download from Maxtor then install OS and all other Apps including Rapid Restore. Works perfectly! Happy Restoring.............

Fud4sale · #18 Post by **Fud4sale** » Thu Feb 24, 2005 1:01 pm

Jarno,

I don't pretend, well okay I pretend, to be good at this sort of thing, but I did get past my problem with the Error 1722 message and failed installation last night. It was a complete "laying on of hands" approach, but since is seems to have worked I thought that I would pass it along.

After trying the install from every concievable location (USB drive recieved Tuesday from IBM with the software, the installation CD that came with the USB drive, and a downloaded program from ibm), I searched the hard drive for files containing ".msi". That seach identified lots of files, mostly in the "C:\IBM TOOLS" folder, but it found the R&R installation software in "C:\Windows" and, while screaming "be healed" I double clicked that file in the search results and the program regained its eye sight and its leprocy was curred.

Now that R&R is loaded, that file is gone. Hope that helps.

GangBang · #19 Post by **GangBang** » Sat Apr 30, 2005 1:12 am

please go to:

http://forum.thinkpads.com/viewtopic.php?t=7788

for further instructions

BOHICA · #20 Post by **BOHICA** » Sat Apr 30, 2005 12:27 pm

I'm pretty sure that IBM's Rescue and Recovery Version 2 deals with the partition issue automatically, because I had a similar problem on a 2nd hard-drive, and once I got rid of Version 1 of RAR, and installed Version2, the problem was resolved.

Here's the link to the new version:

http://www-1.ibm.com/support/docview.ws ... MIGR-57264

s0larian · #21 Post by **s0larian** » Sat Apr 30, 2005 2:42 pm

no, this issue isn't resolved in the latest version. Unfortunately.

SeanM · #22 Post by **SeanM** » Tue May 03, 2005 8:16 pm

mytp wrote:Is there anyone at IBM who can be contacted about this issue? I find that when I call the regular IBM support they do not really take software problems seriously, they just say reinstall everything, so I'm hoping to find some kind of support at IBM dedicated to software problems. If anyone knows of a number to call or an email address... Thanks!

Did you try?

IBM knows about the 1722 error. Call them.

Problem with instalation Rapid Restore

Problem with instalation Rapid Restore

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Check your memory

Re: Problem with instalation Rapid Restore

Error 1722 during R&R install on T40

Problem Solved...Nomore Error 1722

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