Creating Recovery Disc Set failed

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mR_PiNk · #1 Post by **mR_PiNk** » Tue Jun 10, 2008 3:37 am

I have a problem with getting a copy of a Recovery Disc Set which puts my R61 with Windows Vista Home Premium into the factory state.

I tried creating these discs. The first DVD was burnt successfully, then I was prompted to insert a second disc, but after that nothing happened. I was waiting quite a long time before I decided to close the Rescue Application with the Task Manager. A message appeared, that I have created my set of recovery media successfully, even though only one disc was burnt. After that I tried to create it another time, but I'm only allowed to create one copy. So I cannot try it again. But I don't have any complete Recovery media. What should I do? Can I get these discs directly from Lenovo? Is there another method (without killing my data on C:)?

Thanks a lot for your help. I really need a set of these discs for safety reasons before it is too late.

#2 Post by **carbon_unit** » Tue Jun 10, 2008 5:35 am

Call Lenovo up and tell them that the creation failed. If you are still under warranty they will probably send them for free.

mR_PiNk · #3 Post by **mR_PiNk** » Tue Jun 10, 2008 5:43 am

OK. I called the US customer service. They told me, that they can't send me the discs because I recently moved to Germany even though I bought the laptop in the US while I was living there. The German customer service is somehow a little bit suspicious about the CTO system and I have to send them a copy of the receipt. Very strangely, the only thing I received along with my laptop was a packing list - no real receipt. However, I sent them the packing list and hope I get those CDs.

mR_PiNk · #4 Post by **mR_PiNk** » Tue Jun 10, 2008 7:26 am

They agreed to send me a copy of the recovery discs. So everything should be fine. Thanks anyway.

sanjeevgpc · #5 Post by **sanjeevgpc** » Mon Jul 28, 2008 3:24 am

wow this is great. The same happened to me and I do not have recovery cd's with now. I even have upgraded my hard disk and I am in problem as I do not have original OS on my machine. I would be thankful to you if you can help me by providing me iso images of the cd/dvd. I would be using it only on my thinkpad and anyway the cd's won't work on any other machine.

waiting for your response.

hellosailor · #6 Post by **hellosailor** » Tue Jul 29, 2008 9:43 pm

"the only thing I received along with my laptop was a packing list - no real receipt. "
Lenovo telesales does not supply any receipt other than the email order confirmation. They don't seem to understand this can still be a problem.

mR_PiNk · #7 Post by **mR_PiNk** » Sat Aug 02, 2008 4:09 am

sanjeevgpc: Maybe you should try calling the Lenovo support. Apparently they are providing these recovery CD's for such cases without a charge. Good luck.

sanjeevgpc · #8 Post by **sanjeevgpc** » Mon Aug 04, 2008 5:37 am

I tried but they said I need to pay for the cds. They do not seem to providing them free of charge now. I have warranty till 2010 and now I am stuck.

I would be thankful if you can help me.

mR_PiNk · #9 Post by **mR_PiNk** » Tue Aug 05, 2008 3:13 pm

You need recovery discs which are specific for your system. So you have to check the type no. and tell them what you need. I'm sorry I can't help you out.

Creating Recovery Disc Set failed

Creating Recovery Disc Set failed

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