ThinkVantage System Update HOTKEY problem

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killer · #1 Post by **killer** » Tue Aug 19, 2008 4:56 am

I have a T43 (1871-FWG) running Windows XP Pro SP3.

ThinkVantage System Update told me that some updates were available for installation. The updates included Access Connections version 5 and Client Security version 8.2. These are dependent on the latest version of Hotkey Features Setup version 1.31.0610.

When I instruct System Update to download and install, everything seems to go well and then I am asked to restart my machine.

During the restart process I receive the following message:

C:\Progra~1\Lenovo\PkgMgr\HOTKEY\mrkgen16.exe
C:\Windows\System32\Config.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications.
Choose 'Close' to terminate the application.

There are two options; Close or Ignore. Selecting either of these has no effect and it is necessary to reboot the machine to get Windows to load.

I have tried manually installing 7AVU43WW.exe via the Lenovo Support and Downloads web pages. It gave the same problem.

I should be grateful if someone could give me a way around this problem.

killer · #2 Post by **killer** » Tue Aug 19, 2008 10:20 am

In between watching all the gold medals being won by Britain

I did a search for Hotkey and there are entries in the following:

C:\Drivers\Win
C:\Program Files\Lenovo\PkgMgr
C:\Program Files\Thinkpad\PkgMg
C:\Drivers\Win\Hotkey

Some of the names are:

HOTKEY
HOTKEY_1
HOTKEY_2
Hotkey_2.tpi
Hotkey_3.tpi
Hotkey_4.tpi
Hotkey.tpi

That appears to be a lot of directories and names. Perhaps the old IBM and the new Lenovo are getting muddled up?

killer · #3 Post by **killer** » Tue Aug 19, 2008 5:25 pm

OK, if you don't have any ideas please help me to uninstall the old versions of Hotkey. Any ideas would be useful.

sarbin · #4 Post by **sarbin** » Tue Aug 19, 2008 5:55 pm

i don't use System Update, so this is only conjecture... but does its interface allow for package uninstalls?

the reason i ask is that i'm still using the terminal release of the IBM/Lenovo Software Installer, which is no longer available for download. its interface allows uninstalls.

killer · #5 Post by **killer** » Wed Aug 20, 2008 12:16 am

Unfortunately System Update does not allow uninstalls ... I searched through all the Help screens.

sarbin · #6 Post by **sarbin** » Wed Aug 20, 2008 12:20 am

do you have this folder: C:\IBMTOOLS\drivers\PKGMGR ?

killer · #7 Post by **killer** » Wed Aug 20, 2008 12:30 am

I looked in C:\IBMTOOLS\DRIVER and PKGMGR isn't there.

I ran a search on PKGMGR and it was found in:

C:\Program Files\Lenovo
C:\Program Files\Thinkpad

sarbin · #8 Post by **sarbin** » Wed Aug 20, 2008 12:33 am

does PkgMgr.exe exist in C:\Program Files\Lenovo\PkgMgr ?

[...path above fixed...]

killer · #9 Post by **killer** » Wed Aug 20, 2008 12:44 am

No, I ran a search on pkgmgr.exe and it wasn't found anywhere.

sarbin · #10 Post by **sarbin** » Wed Aug 20, 2008 12:53 am

well my guess then, is that system update removed software installer on you at some point.

pm coming your way...

ThinkVantage System Update HOTKEY problem

ThinkVantage System Update HOTKEY problem

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