OS problem or Firefox 3 problem?

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cshuy · #1 Post by **cshuy** » Fri Aug 29, 2008 9:33 am

Last night, Firefox 3 would not open on my ThinkPad.

Prior to about 7pm last night, it would work just fine. it isn't even showing up in my processes.

I can't tell if this is a browser problem or an XP problem.

Help?

C.

#2 Post by **Harryc** » Fri Aug 29, 2008 9:37 am

Any yellow or red flagged events showing up in the Application event log? If yes, what are the errors?

cshuy · #3 Post by **cshuy** » Fri Aug 29, 2008 9:44 am

Uh.... How do I do that? And for which program? XP or Firefox3?

(Any answers on that will have to wait until I get home this evening. I'm currently at work...)

C.

#4 Post by **Harryc** » Fri Aug 29, 2008 10:08 am

I'm not logged into XP at the moment, but it's something like right click on My Computer icon, select 'manage'. Click on event viewer or log ( think), then select the applications log/viewer.

goofyGAguy · #5 Post by **goofyGAguy** » Fri Aug 29, 2008 8:35 pm

Control Panel ---> Administrative Tools ---> Event Viewer

cshuy · #6 Post by **cshuy** » Sat Aug 30, 2008 9:12 am

Update:

Found out from my roommate that she was also having the same problem on a non-Thinkpad computer running Vista.

And that she had problems running her anti-virus, so she uninstalled, and re-installed the anti-virus and the problem went away.

I did the same thing and after a few glitches, it works fine again.

So I guess the answer to 'Firefox or XP?' is... neither.

Go figure.

C.

Purcy · #7 Post by **Purcy** » Sat Aug 30, 2008 7:00 pm

This is probably unrelated to your issue, but this afternoon I was using Firefox 2 just reading a news story and I got the blue shut down screen saying that Windows experienced a problem and had to shut down so as not to damage my computer. Then it rebooted fine but then I got a warning that my AVG Free (vers 8 ) was out of date. I have it set to auto update each morning, so I opened it and clicked the update button and it did update and it said it was now up to date. About an hour later I was on my DH T23 using Firefox 3 to look up something for him and the same thing occured; I got the blue Windows shut down screen and his laptop rebooted. I checked his AVG (vers 7.5) and it also took an update and all systems were then up to date. I cannot figure out what caused these two shutdowns within one hour of each other, both while in Firefox.

#8 Post by **RealBlackStuff** » Sat Aug 30, 2008 11:03 pm

Seeing you are still using XP SP2, perhaps you should apply XP SP3?
Also, AVG 7.5 is no longer supported since December 2007.
Can't be doing you/DH much good!

sarbin · #9 Post by **sarbin** » Sat Aug 30, 2008 11:42 pm

actually, RBS, AVGfree v7.5x support ends today, 8.31.08.
http://freeforum.avg.com/read.php?1,136697
the paid version of 7.5 is supported until eoy. i believe it was extended because of all the kinks that needed to be worked out of v8.

cshuy · #10 Post by **cshuy** » Sun Aug 31, 2008 7:32 am

Just FYI: I upgraded to AVGFree8 a few months ago, and I think there was a bug or something in one of the updates recently.

I also think that AVG fixed it after finding out about it and now everything is running okay again.

Where can I find SP3? I'm also still running SP2...

Ralf Hutter · #11 Post by **Ralf Hutter** » Sun Aug 31, 2008 9:17 am

cshuy wrote:
Where can I find SP3? I'm also still running SP2...

Windows Update site will have it. You'll need to use Internet Exploder to access it though.

Purcy · #12 Post by **Purcy** » Sun Aug 31, 2008 9:20 am

RealBlackStuff wrote:Seeing you are still using XP SP2, perhaps you should apply XP SP3?
Also, AVG 7.5 is no longer supported since December 2007.
Can't be doing you/DH much good!

well, I am running vers 8 and I had vers 8 on DH's machine but it seemed like it was always having problems doing an automatic update so I rolled it back to 7.5; but I guess I have to upgrade again. I am going to conclude that it must have been a problem with AVG updating that caused the reboot on both of our machines. I checked my Event Viewer and there was an AVG update session starting up at the time of this reboot.

#13 Post by **RealBlackStuff** » Sun Aug 31, 2008 1:22 pm

Purcy, if you haven't read it yet, see this post http://forum.thinkpads.com/viewtopic.php?t=66500
AVG is not getting a good press anymore...

Purcy · #14 Post by **Purcy** » Sun Aug 31, 2008 1:38 pm

RealBlackStuff wrote:Purcy, if you haven't read it yet, see this post http://forum.thinkpads.com/viewtopic.php?t=66500
AVG is not getting a good press anymore...

Thanks for that, I already this morning uninstalled it on both of our machines and installed Avast 4.8

OS problem or Firefox 3 problem?

OS problem or Firefox 3 problem?

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